Customer Service Support Specialist

💰 £2,200 - £3,520 (Est.) 📍 England 🏠 Remote / WFH

Job Description

JOB TITLE: Customer Service Support Lead

DATE: January 2026

REPORTING TO: Sales Director

LOCATION: Office Based

THE ROLE:

As Customer Service Support Lead, you’ll be part of our UK support team and supporting customers using our travel technology software. You’ll oversee incoming support tickets, manage escalations and lead the customer interaction from the support team while working closely with internal departments to improve the customer experience

💡 Quick Summary

Seeking a career-building opportunity? The Customer Service Support Specialist position is now open for candidates interested in the Remote Jobs sector. This role in England offers a professional environment and growth potential.

Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.

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Job Details

Company Name: The CFO Centre UK Digital Marketing Manager The CFO Centre UK • Swindon, United Kingdom • via LinkedIn 16 hours ago Full–time Apply on LinkedIn Apply on Talents By StudySmarter Apply on Data Analyst Jobs Apply on Jobs Trabajo.org Job description Location: Swindon 3 days, 2 days remote working Reports to: Digital Marketing Manager Contract Type: Permanent Working Hours: Full-time About us At The CFO Centre, we deliver exceptional fractional CFO services to ambitious businesses across the UK. Our purpose is to help companies scale, boost profitability, manage cash flow effectively, and prepare for successful exits. We’re a dynamic, collaborative team that values creativity, initiative, and measurable results. The Role We are seeking a highly motivated and experienced Digital Marketing Executive to join our marketing team. The ideal candidate will be responsible for developing, implementing, and managing marketing campaigns that promote our company's products and services. To be a good fit for this role we expect you to have the relevant B2B digital experience across owned, earned and paid for channels. You will bring a fact based, test and learn approach to your thinking ensuring that your plan is aligned to our marketing and business strategy. This is a diverse and fast-paced role in a high growth environment, that requires excellent communication, organisation and ownership. Key Responsibilities: • Develop, execute, manage and monitor digital marketing campaigns across various digital channels including paid advertising, organic SEO and social media. • Support with website; finding and fixing routine website page errors or supporting with page updates and support with building landing pages on current site. • Liaise with team to monitor performance and maintain quality of “positive responses” (forms or livechats completed on the website). • Identify trends and insights, optimise spend and performance based on the insights. Conducting market research and competitor analysis to identify opportunities and threats. • Measure and report performance of all digital marketing campaigns through various channels and assess against goals (ROI and KPIs). Evaluating end-to-end customer experience across multiple channels and customer touchpoints. • Brainstorm new and creative growth strategies along with the Digital Manager. • Plan, execute, and measure experiments and conversion tests. • Collaborate with agencies and other vendor partners. • Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate. What we're looking for • Proven working experience in digital marketing, preferably B2B. • Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform, and motivate. Proven track record in paid campaign activity. • Commercially driven and used to working to KPIs. • Experience in optimising landing pages and user funnels. Strong knowledge using Wordpress. • Solid knowledge of website analytics tools (e.g., Google Analytics, Microsoft Clarity). • Experience in setting up and optimising Google Adwords campaigns. • Strong analytical skills and data-driven thinking. • Up-to-date with the latest trends and best practices in online marketing and measurement. • Understanding and experience in Hubspot CRM. • BS/MS degree in marketing or at least 3-5 years experience within the digital field. KPIs • Lead, Deal, Win Volume • CPL, CPD, CPW • Conversion Rate • Website Traffic Growth • Engagement Metrics across Social Media Report this listing More jobs at The CFO Centre UK See web results for The CFO Centre UK Vertical Systems (UK)

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The expected salary for Customer Service Support Specialist in England is £2,200 - £3,520 (Est.) per month. Actual compensation may vary based on experience and negotiation.
Yes, Customer Service Support Specialist is a remote / work from home position. You can apply from anywhere in India.
Basic communication skills, a proactive attitude, and the ability to work in a team are required for Customer Service Support Specialist. Previous experience in Remote Jobs is a plus. Freshers may also apply depending on the employer's requirements.
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