Job Description
Job Title: Customer Service Advisor – US E-Commerce Process (Voice)
Location: Jaipur, RIICO
Job Overview
We are looking to hire Customer Service Advisors for the E-Commerce Customer Support process serving the US market. The role involves handling inbound customer calls related to retail orders and ensuring a high level of customer satisfaction by resolving queries efficiently and professionally. Advisors will interact with customers regarding order-related issues and provide accurate resolutions while maintaining quality and productivity standards.
Key Skills Required
● Fluent English communication (C1/C2 level)
● Customer handling and empathy
● Problem-solving ability
● Ability to work in a high-volume call environment
● Basic computer and CRM handling skills
● Basic Understanding of Quality Parameters.
Key Responsibilities
● Handle 40–50 inbound customer calls per day related to E-Commerce retail services.
● Assist customers with queries such as:
○ Order cancellation
○ Refund requests
○ Lost or missing orders
○ Return requests
○ Payment issues or money-back requests
● Provide clear, professional, and empathetic customer support.
● Follow standard operating procedures while resolving customer issues.
● Maintain high-quality service and adhere to defined KPIs.
● Accurately document customer interactions in the system.
Eligibility Criteria
● Minimum 1 year of experience in BPO customer service, specifically in one of the following:
○ Retail customer service process
○ Airline customer service process
○ Insurance customer service process
● No work experience gaps in employment history.
● Should be within Company Transport Guidelines of 15 KM or should relocate within the boundary.
● Preference will be given to candidates currently serving their notice period.
● Fluent English communication skills required (C1 or C2 level).
● Strong listening, problem-solving, and customer handling skills.
● The advisor should have experience of working in a fast paced environment.
Work Schedule & Expectations
● 5.5 days working week.
● Weekly offs/ Shift Hours will be rotational, and consecutive weekly offs are not guaranteed.
● No commitment of fixed weekly offs or leave schedules.
● Candidates will be clearly informed about the working schedule by the Talent Acquisition (TA) team during hiring and acknowledgement is required.
Training & Certification Selected advisors will undergo a structured training program:
1. Process Training: 5 Days 2. Nesting Period: 5 Days (Live call with support)
● Each stage requires a minimum passing score of 85% to move forward.
● Candidates must successfully clear both stages to continue in the role.
Preferred Candidate Profile
● Experience in International voice processes Only.
● Ability to manage high call volumes while maintaining service quality.
Location: Jaipur, RIICO
Job Overview
We are looking to hire Customer Service Advisors for the E-Commerce Customer Support process serving the US market. The role involves handling inbound customer calls related to retail orders and ensuring a high level of customer satisfaction by resolving queries efficiently and professionally. Advisors will interact with customers regarding order-related issues and provide accurate resolutions while maintaining quality and productivity standards.
Key Skills Required
● Fluent English communication (C1/C2 level)
● Customer handling and empathy
● Problem-solving ability
● Ability to work in a high-volume call environment
● Basic computer and CRM handling skills
● Basic Understanding of Quality Parameters.
Key Responsibilities
● Handle 40–50 inbound customer calls per day related to E-Commerce retail services.
● Assist customers with queries such as:
○ Order cancellation
○ Refund requests
○ Lost or missing orders
○ Return requests
○ Payment issues or money-back requests
● Provide clear, professional, and empathetic customer support.
● Follow standard operating procedures while resolving customer issues.
● Maintain high-quality service and adhere to defined KPIs.
● Accurately document customer interactions in the system.
Eligibility Criteria
● Minimum 1 year of experience in BPO customer service, specifically in one of the following:
○ Retail customer service process
○ Airline customer service process
○ Insurance customer service process
● No work experience gaps in employment history.
● Should be within Company Transport Guidelines of 15 KM or should relocate within the boundary.
● Preference will be given to candidates currently serving their notice period.
● Fluent English communication skills required (C1 or C2 level).
● Strong listening, problem-solving, and customer handling skills.
● The advisor should have experience of working in a fast paced environment.
Work Schedule & Expectations
● 5.5 days working week.
● Weekly offs/ Shift Hours will be rotational, and consecutive weekly offs are not guaranteed.
● No commitment of fixed weekly offs or leave schedules.
● Candidates will be clearly informed about the working schedule by the Talent Acquisition (TA) team during hiring and acknowledgement is required.
Training & Certification Selected advisors will undergo a structured training program:
1. Process Training: 5 Days 2. Nesting Period: 5 Days (Live call with support)
● Each stage requires a minimum passing score of 85% to move forward.
● Candidates must successfully clear both stages to continue in the role.
Preferred Candidate Profile
● Experience in International voice processes Only.
● Ability to manage high call volumes while maintaining service quality.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Support Specialist position is now open for candidates interested in the Customer Care sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
