Job Description
About Us
“SAADAA” translates to ‘Plain or Simple’ in Hindi, and represents our way of life.
At SAADAA, our aim is to make your choice simpler, as easy as having a cup of Chai!, while living a more clutter-free connected life.
We aren’t big on trends, we believe in “TIMELESS DESIGN”, we want you to use our products for years, even decades, and have the same affinity towards them as we do. We research everything we use, find the most efficient form of procurement, and then partner with the best factories to get exceptional Quality Products at Marginal Prices.
Mission
Our mission is simple: make it easy to be more conscious with innovative products in reusable packaging that are convenient, effective, and affordable
Living a more fulfilling life, where you make time and space for things that you love which provide actual value to your life and get rid of the rest.
Less, but better | #RAHO SAADAA, #PEHNO SAADAA
Our Website - www.saadaa.in
Role and Responsibility
• Communicate with customers through various channels (Phone, e-mail, chat)
• Identifying ideal customer profiles and mapping customer journeys to identify the gaps in customer experience across all touchpoints, for all kinds of customer interactions, transactions and engagements – from purchase to product return to customer support.
• Liaise with internal teams such as marketing, category, product etc to ensure that gaps in the customer experience- irrespective of where they occur in the journey – are plugged.
• Train, manage and lead a team focusing on their growth, success and development
• Using customer relationship management software (CRM) to document customer interactions
• Detailed audit of all communication channels to be done - Phone support, E-mail, WhatsApp and Social media
• Increase the customer experience bar by optimizing and removing unnecessary friction
• Use high judgment and subject matter expertise to quickly assess and offer solutions
• Monitoring and analyzing customer feedback and provide suggestions to improve CSAT & NPS
• Keep records of customer interactions, comments, complaints and feedback.
• Leading performance reviews for team members
• Creating intervention and improvement plans for team members
• Suggesting new procedures to improve customer service
• Handle escalations within a 24 hour TAT and resolve the same.
• Creates and implements effective mode of operation in line with the organization objective
• Give detailed MIS on performance of team members to the management for staff evaluation
Skills And Qualifications
• Prior training experience is required
• Candidates having a minimum of 2 years of E - commerce experience required
• Excellent verbal and written skills | Fluent in English
• Good interpersonal skills to create a cordial relationships with team members
• Ability to multitask
• Have a good temperament to handle disputes and emergencies
• Must be result driven.
• Solution-oriented mindset
• Knowledge of CRM software & Task management software is required
• Must have handled a team before
Skills: results-driven,commucation,effective listening,attention to detail.,leadership
Report this listing
“SAADAA” translates to ‘Plain or Simple’ in Hindi, and represents our way of life.
At SAADAA, our aim is to make your choice simpler, as easy as having a cup of Chai!, while living a more clutter-free connected life.
We aren’t big on trends, we believe in “TIMELESS DESIGN”, we want you to use our products for years, even decades, and have the same affinity towards them as we do. We research everything we use, find the most efficient form of procurement, and then partner with the best factories to get exceptional Quality Products at Marginal Prices.
Mission
Our mission is simple: make it easy to be more conscious with innovative products in reusable packaging that are convenient, effective, and affordable
Living a more fulfilling life, where you make time and space for things that you love which provide actual value to your life and get rid of the rest.
Less, but better | #RAHO SAADAA, #PEHNO SAADAA
Our Website - www.saadaa.in
Role and Responsibility
• Communicate with customers through various channels (Phone, e-mail, chat)
• Identifying ideal customer profiles and mapping customer journeys to identify the gaps in customer experience across all touchpoints, for all kinds of customer interactions, transactions and engagements – from purchase to product return to customer support.
• Liaise with internal teams such as marketing, category, product etc to ensure that gaps in the customer experience- irrespective of where they occur in the journey – are plugged.
• Train, manage and lead a team focusing on their growth, success and development
• Using customer relationship management software (CRM) to document customer interactions
• Detailed audit of all communication channels to be done - Phone support, E-mail, WhatsApp and Social media
• Increase the customer experience bar by optimizing and removing unnecessary friction
• Use high judgment and subject matter expertise to quickly assess and offer solutions
• Monitoring and analyzing customer feedback and provide suggestions to improve CSAT & NPS
• Keep records of customer interactions, comments, complaints and feedback.
• Leading performance reviews for team members
• Creating intervention and improvement plans for team members
• Suggesting new procedures to improve customer service
• Handle escalations within a 24 hour TAT and resolve the same.
• Creates and implements effective mode of operation in line with the organization objective
• Give detailed MIS on performance of team members to the management for staff evaluation
Skills And Qualifications
• Prior training experience is required
• Candidates having a minimum of 2 years of E - commerce experience required
• Excellent verbal and written skills | Fluent in English
• Good interpersonal skills to create a cordial relationships with team members
• Ability to multitask
• Have a good temperament to handle disputes and emergencies
• Must be result driven.
• Solution-oriented mindset
• Knowledge of CRM software & Task management software is required
• Must have handled a team before
Skills: results-driven,commucation,effective listening,attention to detail.,leadership
Report this listing
💡 Quick Summary
Seeking a career-building opportunity? The CUSTOMER SERVICE TEAM LEADER position is now open for candidates interested in the Remote Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.
