Job Description
Role: Customer Service Team Manager
Location: Glasgow, Hybrid working
Salary: £29,500 + Benefits
Hours: 35 hours per week Mon-Fri
Contract: Full-time, Permanent
About the Role
We’re looking for an enthusiastic and experienced Customer Service Team Manager to join our clients growing contact centre team. This role requires previous contact centre leadership experience.
In this role, you’ll be responsible for leading a group of customer service Advisors, ensuring they deliver outstanding support to our customers every day. You’ll act as a mentor, motivator, and problem-solver, helping the team achieve targets while maintaining a positive and collaborative environment.
Key Responsibilities of this Customer Service Team Manager:
• Lead and inspire a team of customer service advisors to deliver exceptional service.
• Monitor performance, provide coaching, and conduct regular one-to-one reviews.
• Handle escalated queries, ensuring swift resolution and customer satisfaction.
• Implement best practices to improve efficiency and service quality.
• Collaborate with other departments to streamline processes and enhance customer experience.
• Report on KPIs and contribute ideas for continuous improvement.
About You
We’re looking for an experienced contact centre Customer Service Team Manager who is:
• Experienced in customer service leadership, ideally within a fast-paced environment.
• Passionate about people development and skilled in coaching and motivating teams.
• Organised and proactive, with strong problem-solving abilities.
• Excellent communicator with a customer-first mindset.
• Adaptable and able to thrive under pressure.
What We Offer for this Customer Service Team Manager role:
• Competitive salary and performance-related bonus.
• Comprehensive training and career development opportunities.
• Supportive team culture with recognition for achievements.
• Generous holiday allowance and flexible working options.
Please follow the link to apply for this Customer Service Team Manager role based in Glasgow.
Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Location: Glasgow, Hybrid working
Salary: £29,500 + Benefits
Hours: 35 hours per week Mon-Fri
Contract: Full-time, Permanent
About the Role
We’re looking for an enthusiastic and experienced Customer Service Team Manager to join our clients growing contact centre team. This role requires previous contact centre leadership experience.
In this role, you’ll be responsible for leading a group of customer service Advisors, ensuring they deliver outstanding support to our customers every day. You’ll act as a mentor, motivator, and problem-solver, helping the team achieve targets while maintaining a positive and collaborative environment.
Key Responsibilities of this Customer Service Team Manager:
• Lead and inspire a team of customer service advisors to deliver exceptional service.
• Monitor performance, provide coaching, and conduct regular one-to-one reviews.
• Handle escalated queries, ensuring swift resolution and customer satisfaction.
• Implement best practices to improve efficiency and service quality.
• Collaborate with other departments to streamline processes and enhance customer experience.
• Report on KPIs and contribute ideas for continuous improvement.
About You
We’re looking for an experienced contact centre Customer Service Team Manager who is:
• Experienced in customer service leadership, ideally within a fast-paced environment.
• Passionate about people development and skilled in coaching and motivating teams.
• Organised and proactive, with strong problem-solving abilities.
• Excellent communicator with a customer-first mindset.
• Adaptable and able to thrive under pressure.
What We Offer for this Customer Service Team Manager role:
• Competitive salary and performance-related bonus.
• Comprehensive training and career development opportunities.
• Supportive team culture with recognition for achievements.
• Generous holiday allowance and flexible working options.
Please follow the link to apply for this Customer Service Team Manager role based in Glasgow.
Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Team Manager position is now open for candidates interested in the Remote Jobs sector. This role in Glasgow offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.