Job Description
I-MED Radiology Network’s team of over 4,000 people are all connected by the vision -to help save lives and reduce uncertainty. These are the values that set us apart, along with our people, our state-of-the-art technology, our innovative systems, and our imaging and diagnosis.
Our clinic in Hamilton isseeking an enthusiastic and talented Administrator to join the team. This is a permanent full-time opportunity to work with a fantastic team who continue to develop their operations to achieve outstanding success. Role is based in Hamilton however may at times be required to cover outer branches.
What will you be doing?
Welcome patients and callers while determining and fulfilling their needs, including arranging bookings and providing appointment information
Co-ordinate the booking of any imaging appointments as required
Ensuring reception and patient waiting area is properly maintained
Checking patients details and accurately inputting information into company systems
Confirming patients are aware of any costs and processing payments
Liaising with clinical staff to ensure appointments run to schedule
Facilitating any further action required to complete the patients visit
Organising bookings made via email enquiries and online bookings
When and where will you do it?
Our clinic receptions operate between the hours of 07:00am to 05:00pm, Monday-Friday. Late night & weekend work may be required in the future.
This position is fulltime, 5 days per week, 8 hours per day.
You will be given Induction training upon commencement and with additional on the floor support, monitoring and ongoing coaching, feedback, and development.
What is on offer?
Competitive remuneration corresponding with experience
Comprehensive induction training and ongoing development
A company uniform provided
Opportunity for professional progression
Be part of a great team with a diverse workday
Subsidised Health Insurance
What makes you our ideal candidate?
Experience in providing quality customer experience in a reception (medical preferable) or high volume, complex customer service environment
A pledge to your own performance and commitment to giving quality customer service
Well-developed communication and interpersonal skills and the ability to maintain effective working relationships with all stakeholders
Strong team skills
Good PC and systems skills
A positive customer focused attitude
The willingness to receive and act on feedback
High levels of resilience and the ability to work autonomously
A self-motivated, reliable, and conscientious approach to your work
How do you apply?
If this sounds like you, ensure you attach an up-to-date resume.
Due to training requirements and on the job support, and to ensure you have enough contact time to master your role, we prefer that you have no planned extended leave for the first 3 months in the role.
If you are looking for the next step in your career and are passionate about the delivery of excellence in medical imaging services to patients, referrers, and the community, we encourage you to apply today.
Discover new opportunities and join us on the journey to become the most respected and trusted medical imaging specialists in the world.
Our clinic in Hamilton isseeking an enthusiastic and talented Administrator to join the team. This is a permanent full-time opportunity to work with a fantastic team who continue to develop their operations to achieve outstanding success. Role is based in Hamilton however may at times be required to cover outer branches.
What will you be doing?
Welcome patients and callers while determining and fulfilling their needs, including arranging bookings and providing appointment information
Co-ordinate the booking of any imaging appointments as required
Ensuring reception and patient waiting area is properly maintained
Checking patients details and accurately inputting information into company systems
Confirming patients are aware of any costs and processing payments
Liaising with clinical staff to ensure appointments run to schedule
Facilitating any further action required to complete the patients visit
Organising bookings made via email enquiries and online bookings
When and where will you do it?
Our clinic receptions operate between the hours of 07:00am to 05:00pm, Monday-Friday. Late night & weekend work may be required in the future.
This position is fulltime, 5 days per week, 8 hours per day.
You will be given Induction training upon commencement and with additional on the floor support, monitoring and ongoing coaching, feedback, and development.
What is on offer?
Competitive remuneration corresponding with experience
Comprehensive induction training and ongoing development
A company uniform provided
Opportunity for professional progression
Be part of a great team with a diverse workday
Subsidised Health Insurance
What makes you our ideal candidate?
Experience in providing quality customer experience in a reception (medical preferable) or high volume, complex customer service environment
A pledge to your own performance and commitment to giving quality customer service
Well-developed communication and interpersonal skills and the ability to maintain effective working relationships with all stakeholders
Strong team skills
Good PC and systems skills
A positive customer focused attitude
The willingness to receive and act on feedback
High levels of resilience and the ability to work autonomously
A self-motivated, reliable, and conscientious approach to your work
How do you apply?
If this sounds like you, ensure you attach an up-to-date resume.
Due to training requirements and on the job support, and to ensure you have enough contact time to master your role, we prefer that you have no planned extended leave for the first 3 months in the role.
If you are looking for the next step in your career and are passionate about the delivery of excellence in medical imaging services to patients, referrers, and the community, we encourage you to apply today.
Discover new opportunities and join us on the journey to become the most respected and trusted medical imaging specialists in the world.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Services Administrator - CT position is now open for candidates interested in the Customer Care sector. This role in Hamilton offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
