Job Description
Be the friendly face of Council
Make a real difference every day
Enjoy variety, challenge and purpose
Looking for a job with purpose, people, and plenty of variety? This is it.
If you love helping others and thrive in an environment where no two days are the same, step into a role that puts you at the heart of our community. From kerbside bins to dog regos, from roads to rates — your next conversation could be about anything, and that’s exactly what makes this job great.
This could be the most interesting role in Council — and it definitely has the most variety. Our Customer Services Team supports residents with enquiries covering all aspects of Council services. No two days are the same, and every interaction is an opportunity to make someone’s day easier.
As a Customer Services Officer (Casual), you’ll be the first point of contact for our community, handling enquiries in person and via phone, email, online and social media. The role will be primarily based at our Rangiora and Kaiapoi service centres, with the potential for shifts in Oxford too.
Your mission?
To provide professional, approachable, solutions‑focused service — every time.
What you’ll bring
We’re looking for someone who is:
Customer‑Focused
You have at least 12 months of contact centre or strong customer service experience.
Tech‑Savvy
Confident with Microsoft Office and quick to learn new systems.
An Excellent Communicator
Clear, calm, and professional — both in writing and in person.
Organised & Adaptable
Able to manage multiple tasks and stay steady in a fast‑paced environment.
A Team Player
Positive, collaborative, and someone who enjoys helping others succeed.
Why join us?
Customers are at the heart of everything we do — and you’ll be at the heart of that.
In this casual role, you’ll enjoy:
A welcoming, supportive team
A role with huge variety — every day is different
Ongoing training and development
Competitive remuneration: $60,216 – $70,200 (dependent on skills and experience)
A chance to make a real contribution to our growing community
This is a true casual role and there are no minimum guaranteed hours. While many shifts are booked in advance there are times we need someone available at short notice to cover staff illness and peak workloads.
Ready to join us?
If you’re enthusiastic, community‑minded, and ready to take on an exciting and meaningful role, we’d love to hear from you.
Please click here to view the Position Description.
Please submit your CV and cover letter by Sunday 1 March 2026.
For more information, contact Aaron Reid or Maree Harris on 0800XXXXXX (0800 WMK GOV).
The Council is an equal opportunities employer.
Make a real difference every day
Enjoy variety, challenge and purpose
Looking for a job with purpose, people, and plenty of variety? This is it.
If you love helping others and thrive in an environment where no two days are the same, step into a role that puts you at the heart of our community. From kerbside bins to dog regos, from roads to rates — your next conversation could be about anything, and that’s exactly what makes this job great.
This could be the most interesting role in Council — and it definitely has the most variety. Our Customer Services Team supports residents with enquiries covering all aspects of Council services. No two days are the same, and every interaction is an opportunity to make someone’s day easier.
As a Customer Services Officer (Casual), you’ll be the first point of contact for our community, handling enquiries in person and via phone, email, online and social media. The role will be primarily based at our Rangiora and Kaiapoi service centres, with the potential for shifts in Oxford too.
Your mission?
To provide professional, approachable, solutions‑focused service — every time.
What you’ll bring
We’re looking for someone who is:
Customer‑Focused
You have at least 12 months of contact centre or strong customer service experience.
Tech‑Savvy
Confident with Microsoft Office and quick to learn new systems.
An Excellent Communicator
Clear, calm, and professional — both in writing and in person.
Organised & Adaptable
Able to manage multiple tasks and stay steady in a fast‑paced environment.
A Team Player
Positive, collaborative, and someone who enjoys helping others succeed.
Why join us?
Customers are at the heart of everything we do — and you’ll be at the heart of that.
In this casual role, you’ll enjoy:
A welcoming, supportive team
A role with huge variety — every day is different
Ongoing training and development
Competitive remuneration: $60,216 – $70,200 (dependent on skills and experience)
A chance to make a real contribution to our growing community
This is a true casual role and there are no minimum guaranteed hours. While many shifts are booked in advance there are times we need someone available at short notice to cover staff illness and peak workloads.
Ready to join us?
If you’re enthusiastic, community‑minded, and ready to take on an exciting and meaningful role, we’d love to hear from you.
Please click here to view the Position Description.
Please submit your CV and cover letter by Sunday 1 March 2026.
For more information, contact Aaron Reid or Maree Harris on 0800XXXXXX (0800 WMK GOV).
The Council is an equal opportunities employer.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Services Officer - Casual position is now open for candidates interested in the Customer Care sector. This role in Rangiora offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
