Job Description
Customer Success Executive - Member Onboarding (Matrimonial Platform)
PS: Prior work experience with Matrimonial/Dating Platform is a must. Don't apply if you don't have the mentioned experience.
Role Description
This is a full-time on-site role for a Customer Success Executive - Member Onboarding at RS Matrimonial, located in Central Delhi. The Customer Success Executive will be responsible for guiding new members through the onboarding process, ensuring that their accounts and profiles are set up correctly, assisting members with any challenges they may face during the onboarding process. Executives will also be responsible for maintaining accurate records and ensuring a high level of member satisfaction.
Key Responsibilities:
Conduct welcome calls to newly registered members within 24-48 hours of signup
Guide members through profile completion process step-by-step
Provide platform tutorials and answer questions about features
Follow up with members who haven't completed their profiles
Collect feedback about user experience and pain points
Ideal Candidate Profile:
Prior work experience with Matrimonial/Dating Platform is a must
Excellent communication skills and warm, welcoming phone manner
Patient and empathetic personality
Interpersonal, and Client Relationship skills
Customer Service and Support Experience
Comfortable with technology and learning new software
Ability to explain complex processes in simple terms
Ability to work independently and as part of a team
Good organizational skills for tracking member progress
Problem-Solving and Conflict Resolution skills
Fluency in Hindi & English
Compensation:
Fixed Salary: Rs. 20,000/- pm
Annual Bonus: 10%
Performance Linked Incentive: Eligible after 6 months
PS: Prior work experience with Matrimonial/Dating Platform is a must. Don't apply if you don't have the mentioned experience.
Role Description
This is a full-time on-site role for a Customer Success Executive - Member Onboarding at RS Matrimonial, located in Central Delhi. The Customer Success Executive will be responsible for guiding new members through the onboarding process, ensuring that their accounts and profiles are set up correctly, assisting members with any challenges they may face during the onboarding process. Executives will also be responsible for maintaining accurate records and ensuring a high level of member satisfaction.
Key Responsibilities:
Conduct welcome calls to newly registered members within 24-48 hours of signup
Guide members through profile completion process step-by-step
Provide platform tutorials and answer questions about features
Follow up with members who haven't completed their profiles
Collect feedback about user experience and pain points
Ideal Candidate Profile:
Prior work experience with Matrimonial/Dating Platform is a must
Excellent communication skills and warm, welcoming phone manner
Patient and empathetic personality
Interpersonal, and Client Relationship skills
Customer Service and Support Experience
Comfortable with technology and learning new software
Ability to explain complex processes in simple terms
Ability to work independently and as part of a team
Good organizational skills for tracking member progress
Problem-Solving and Conflict Resolution skills
Fluency in Hindi & English
Compensation:
Fixed Salary: Rs. 20,000/- pm
Annual Bonus: 10%
Performance Linked Incentive: Eligible after 6 months
💡 Quick Summary
Seeking a career-building opportunity? The Customer Success Executive | , NCR position is now open for candidates interested in the Customer Care sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
