Job Description
Full job description
“Are you looking to roll up your sleeves and use your knowledge to be part of a trusted Client Operations team?”
GetQuorum is looking for a passionate and dynamic Customer Success Representative who brings their dedication and motivation to solve big and small client campaigns. Do you have the drive and passion to handle client campaigns and implement your ideas to improve business processes and performance?
Are you hoping to grow professionally and personally with a close-knit team?
If you answered “yes,” keep on reading.
Every firm promises results; this is just the beginning at GetQuorum. We go beyond results to become a trusted partner. This role will be demanding yet rewarding.
About the Role
At GetQuorum, we offer an exceptional opportunity for you to develop a unique and comprehensive skill set right from day one. As a growing SaaS platform, we are proud to continue to expand our dominant market share in North America, providing you with an exciting environment to be a part of. From the start, you'll be actively involved in product roadmap planning, allowing you to gain hands-on experience and witness firsthand how a SaaS platform scales rapidly. As a valued member of our team, you'll collaborate with the Client Operations team to assist GetQuorum with fulfillments by collecting and processing customer data. You will be responsible for executing campaigns, dealing with client concerns and questions, and ensuring high customer satisfaction throughout the year. Your commitment to handling campaigns effectively with a high degree of customer service will play a crucial role in our continued success.
We embrace self-starters and independent problem-solvers who thrive in the face of uncertainty. Our team's diverse backgrounds, ranging from Neuroscience, Marketing, Political Science to Musical Theatre Performance, foster a rich and dynamic work environment. Candidates who are comfortable with people and eager to learn SaaS Best Practices will find an excellent fit with us. Our culture is collaborative, and our team enjoys celebrating successes and having fun.
We offer
Competitive compensation package based on experience
Health benefits (coverage on dental and pharmaceuticals)
Opportunities to do challenging and meaningful work
Dynamic, collaborative team
Solve real and challenging campaign issues
10 vacation days
Fully remote
Budget for office setup
You will
Gain valuable experience working in all business sectors
Build on your best qualities and shape a path that suits your passions
Learn from your mentors at GetQuorum
Develop leadership skills
About the candidate
Skills, attributes, and responsibilities.
We are looking for a candidate who can:
Use GetQuorum’s proprietary software by utilizing its features to navigate and manage campaigns effectively.
Understand and follow processes to successfully execute various standard campaigns for assigned markets, ensuring consistency and adherence to campaign management procedures.
Maintain professional etiquette and responsive communication with our clients.
Use Microsoft Excel to model client data into required format for import into GetQuorum’s platform
Use Jira to submit requests for technical improvements that enhance efficiency, contributing to the optimization of workflow processes.
Identify and propose process changes that benefit the team, contributing to continuous improvement and efficiency in campaign management.
Actively participate in group discussions, contributing ideas and insights to foster a collaborative and engaging team environment.
Must Haves
Previous work experience in a client-facing, help desk or customer support role, at least 2 years of experience
Exceptional organizational skills and time management abilities
Expertise in the usage of Microsoft Excel, Word and Adobe Acrobat
Exceptional oral and written communication skills with strong phone etiquette
Ability to work independently with minimal supervision
Ability to thrive in an unstructured, startup environment
College, university, or other post-secondary education in Business, IT or other related fields.
Nice to have skills
Expertise in the usage of HTML
Experience with Issues tracking and ticketing software
Familiarity with the Notion platform
Experience in software help desk or support desk environments
Knowledge of Ontario Condo Act, Real Estate or Legal experience
90 Day Expectations
What determines whether this person will be made permanent?
Understand the customer journey for each market
Gain an understanding of the products and services offered by GetQuorum
Ability to effectively use required software to complete assigned campaigns
Demonstrates satisfactory written and oral communication and customer service skills
The Company
GetQuorum is a Toronto-based technology company that provides hosted virtual annual general meetings and electronic voting platform-as-a-service tailored to the condominium markets in Ontario, Alberta, Florida and North America. We also have a rapidly growing customer segment of not-for-profits, member associations, regulatory bodies and other organizations outside of the condominium and HOA space. With our software, clients host successful Annual General Meetings, gather proxies and electronic votes, pass bylaws, reduce meeting package distribution costs and, most importantly, achieve quorum. We have a great, close-knit team – we work hard and have fun together. We live our company values, which include but are not limited to;
Service: Providing a quality experience to the clients we serve
Integrity: It isn’t just about going through the motions but always following your inner moral compass, even if it leads you down a path paved with tough choices.
Accountability: Mistakes happen, we've all made them, and we'll continue to make them. How you handle that mistake is important.
Dedication: We give our all for mutual success by proactively seeking out learning opportunities, pitching solutions to help the company, assisting your team, maintaining a positive attitude, and punctuality.
Respect: We accept everyone as they are and for who they are. Encourage coworkers to express themselves and share their opinions and ideas.
If you want to know more about GetQuorum and our fantastic team, please refer to
Our website: https://www.getquorum.com/ (https://)
Linkedin: https://www.linkedin.com/company/getquorum
Our interview process follows this sequence if you are chosen to move forward.
1. An email will be sent to successful candidates to arrange a phone screening.
2. A 15-30 min screen with a member of our HR team.
3. A 60 min Interview with our Customer Success Team Leaders
4. A 30 - 45 min Interview with our Senior Client Operations Manager
5. A decision is communicated, and if successful, an offer is extended
6. Reference checks
If at any time we decide to end your candidacy, you will be notified of this in writing by a member of our team. We would appreciate it if you extended that same courtesy.
We look forward to receiving and reviewing your application.
GetQuorum is an equal-opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes, including our work environment. GetQuorum welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process. Please inform us within your application if you require any accommodations, and every aspect will be made to meet your needs.
“Are you looking to roll up your sleeves and use your knowledge to be part of a trusted Client Operations team?”
GetQuorum is looking for a passionate and dynamic Customer Success Representative who brings their dedication and motivation to solve big and small client campaigns. Do you have the drive and passion to handle client campaigns and implement your ideas to improve business processes and performance?
Are you hoping to grow professionally and personally with a close-knit team?
If you answered “yes,” keep on reading.
Every firm promises results; this is just the beginning at GetQuorum. We go beyond results to become a trusted partner. This role will be demanding yet rewarding.
About the Role
At GetQuorum, we offer an exceptional opportunity for you to develop a unique and comprehensive skill set right from day one. As a growing SaaS platform, we are proud to continue to expand our dominant market share in North America, providing you with an exciting environment to be a part of. From the start, you'll be actively involved in product roadmap planning, allowing you to gain hands-on experience and witness firsthand how a SaaS platform scales rapidly. As a valued member of our team, you'll collaborate with the Client Operations team to assist GetQuorum with fulfillments by collecting and processing customer data. You will be responsible for executing campaigns, dealing with client concerns and questions, and ensuring high customer satisfaction throughout the year. Your commitment to handling campaigns effectively with a high degree of customer service will play a crucial role in our continued success.
We embrace self-starters and independent problem-solvers who thrive in the face of uncertainty. Our team's diverse backgrounds, ranging from Neuroscience, Marketing, Political Science to Musical Theatre Performance, foster a rich and dynamic work environment. Candidates who are comfortable with people and eager to learn SaaS Best Practices will find an excellent fit with us. Our culture is collaborative, and our team enjoys celebrating successes and having fun.
We offer
Competitive compensation package based on experience
Health benefits (coverage on dental and pharmaceuticals)
Opportunities to do challenging and meaningful work
Dynamic, collaborative team
Solve real and challenging campaign issues
10 vacation days
Fully remote
Budget for office setup
You will
Gain valuable experience working in all business sectors
Build on your best qualities and shape a path that suits your passions
Learn from your mentors at GetQuorum
Develop leadership skills
About the candidate
Skills, attributes, and responsibilities.
We are looking for a candidate who can:
Use GetQuorum’s proprietary software by utilizing its features to navigate and manage campaigns effectively.
Understand and follow processes to successfully execute various standard campaigns for assigned markets, ensuring consistency and adherence to campaign management procedures.
Maintain professional etiquette and responsive communication with our clients.
Use Microsoft Excel to model client data into required format for import into GetQuorum’s platform
Use Jira to submit requests for technical improvements that enhance efficiency, contributing to the optimization of workflow processes.
Identify and propose process changes that benefit the team, contributing to continuous improvement and efficiency in campaign management.
Actively participate in group discussions, contributing ideas and insights to foster a collaborative and engaging team environment.
Must Haves
Previous work experience in a client-facing, help desk or customer support role, at least 2 years of experience
Exceptional organizational skills and time management abilities
Expertise in the usage of Microsoft Excel, Word and Adobe Acrobat
Exceptional oral and written communication skills with strong phone etiquette
Ability to work independently with minimal supervision
Ability to thrive in an unstructured, startup environment
College, university, or other post-secondary education in Business, IT or other related fields.
Nice to have skills
Expertise in the usage of HTML
Experience with Issues tracking and ticketing software
Familiarity with the Notion platform
Experience in software help desk or support desk environments
Knowledge of Ontario Condo Act, Real Estate or Legal experience
90 Day Expectations
What determines whether this person will be made permanent?
Understand the customer journey for each market
Gain an understanding of the products and services offered by GetQuorum
Ability to effectively use required software to complete assigned campaigns
Demonstrates satisfactory written and oral communication and customer service skills
The Company
GetQuorum is a Toronto-based technology company that provides hosted virtual annual general meetings and electronic voting platform-as-a-service tailored to the condominium markets in Ontario, Alberta, Florida and North America. We also have a rapidly growing customer segment of not-for-profits, member associations, regulatory bodies and other organizations outside of the condominium and HOA space. With our software, clients host successful Annual General Meetings, gather proxies and electronic votes, pass bylaws, reduce meeting package distribution costs and, most importantly, achieve quorum. We have a great, close-knit team – we work hard and have fun together. We live our company values, which include but are not limited to;
Service: Providing a quality experience to the clients we serve
Integrity: It isn’t just about going through the motions but always following your inner moral compass, even if it leads you down a path paved with tough choices.
Accountability: Mistakes happen, we've all made them, and we'll continue to make them. How you handle that mistake is important.
Dedication: We give our all for mutual success by proactively seeking out learning opportunities, pitching solutions to help the company, assisting your team, maintaining a positive attitude, and punctuality.
Respect: We accept everyone as they are and for who they are. Encourage coworkers to express themselves and share their opinions and ideas.
If you want to know more about GetQuorum and our fantastic team, please refer to
Our website: https://www.getquorum.com/ (https://)
Linkedin: https://www.linkedin.com/company/getquorum
Our interview process follows this sequence if you are chosen to move forward.
1. An email will be sent to successful candidates to arrange a phone screening.
2. A 15-30 min screen with a member of our HR team.
3. A 60 min Interview with our Customer Success Team Leaders
4. A 30 - 45 min Interview with our Senior Client Operations Manager
5. A decision is communicated, and if successful, an offer is extended
6. Reference checks
If at any time we decide to end your candidacy, you will be notified of this in writing by a member of our team. We would appreciate it if you extended that same courtesy.
We look forward to receiving and reviewing your application.
GetQuorum is an equal-opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes, including our work environment. GetQuorum welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process. Please inform us within your application if you require any accommodations, and every aspect will be made to meet your needs.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Success Representative position is now open for candidates interested in the Work from home Jobs sector. This role in Toronto offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
