Job Description
About the role
This role exists to support Open customers with clear, friendly and accurate assistance across our insurance products, including motor, building, contents and travel.
You’ll handle customer enquiries via phone, chat and email, helping people understand their cover, manage their policies, and resolve issues efficiently and compliantly. You’ll be part of a collaborative Customer Success team focused on doing what’s right for customers.
Key responsibilities
What you’ll do
Support customers with enquiries and policy management via phone, chat and email
Explain insurance coverage, benefits and options clearly and confidently
Help customers navigate Open’s digital tools and self-service options
Make accurate policy updates in line with underwriting and compliance requirements
Take ownership of customer outcomes, ensuring issues are resolved or escalated appropriately
Work closely with your team to identify improvements to processes and customer experience
Uphold Open’s high standards for customer care, compliance and ethical conduct
Key skills & competencies
What you’ll bring
Strong communication skills, especially written and verbal clarity
Ability to build rapport with customers and teammates
A calm, patient and resilient approach in fast-paced environments
A proactive mindset and willingness to learn
Customer service experience is helpful (call centre or phone-based experience preferred), but not essential
Any financial services qualifications (e.g. Tier 1 / Tier 2) are beneficial but not required
This role is great for people who:
Enjoy helping people and solving problems
Communicate clearly and confidently, especially over the phone
Thrive in fast-moving, team-based environments
Bring a positive, friendly and approachable attitude
Are early in their customer service career and keen to grow
Start date
We’re targeting a start date of * February 2026.
Role location
This role is based on the Sunshine Coast with a hybrid working model. The team currently works from our Birtinya location, with plans to move into a new office space in March 2026.
Team members attend the office three days per week, with Wednesdays as a core in-office day focused on collaboration, connection and our shared team lunch.
Why Open?
Open is on a mission to make it easy for everyone to get the most from their insurance. Insurance is one of the world’s least digitally mature industries – for years it’s remained confusing, paper-based and heavily intermediated.
We launched in 2016 to build a global, AI-powered platform that digitises the entire insurance process, making it transparent, less costly and more reliable.
It’s an exciting time to join Open and be part of a tech scale-up. We provide our team with:
Highly competitive compensation, including share options - we believe in paying people what they’re worth and having everyone in our company share in our success
High levels of autonomy and trust so you can do your best work
Growth opportunities internally - as you grow, your role can too
Flexible working - we are about impact, not time at your desk.
We encourage freedom and responsibility, including the ability to work from anywhere
Annual allowance for professional development - use it for professional coaching, a skills course, or an industry conference.
More about us
Open is an AI-powered platform transforming insurance globally - making it more transparent, cost-effective and customer friendly. Since launching in 2016, we’ve grown into a certified B Corporation, using business as a force for good.
We’re proud to be an equal opportunity employer that celebrates diversity and are committed to providing an inclusive environment for all employees.
Lastly, Open is a high-performing team that strives to achieve brilliant things every day and we encourage you to apply even if your experience doesn’t exactly match the job description.
We’re looking for people who are intellectually curious, courageous, innovative and passionate. Our culture is truly open, we’re continuously challenging each other to live our values, and aren’t afraid to raise questions when we fall short.
Most importantly, Open is for those that want to create change and have an impact. If that sounds like you, apply for this role and let’s build the future of insurance together.
Job Type: Full-time
Pay: $57,000.00 – $62,000.00 per year
Work Location: Hybrid remote in Bokarina QLD 4575
This role exists to support Open customers with clear, friendly and accurate assistance across our insurance products, including motor, building, contents and travel.
You’ll handle customer enquiries via phone, chat and email, helping people understand their cover, manage their policies, and resolve issues efficiently and compliantly. You’ll be part of a collaborative Customer Success team focused on doing what’s right for customers.
Key responsibilities
What you’ll do
Support customers with enquiries and policy management via phone, chat and email
Explain insurance coverage, benefits and options clearly and confidently
Help customers navigate Open’s digital tools and self-service options
Make accurate policy updates in line with underwriting and compliance requirements
Take ownership of customer outcomes, ensuring issues are resolved or escalated appropriately
Work closely with your team to identify improvements to processes and customer experience
Uphold Open’s high standards for customer care, compliance and ethical conduct
Key skills & competencies
What you’ll bring
Strong communication skills, especially written and verbal clarity
Ability to build rapport with customers and teammates
A calm, patient and resilient approach in fast-paced environments
A proactive mindset and willingness to learn
Customer service experience is helpful (call centre or phone-based experience preferred), but not essential
Any financial services qualifications (e.g. Tier 1 / Tier 2) are beneficial but not required
This role is great for people who:
Enjoy helping people and solving problems
Communicate clearly and confidently, especially over the phone
Thrive in fast-moving, team-based environments
Bring a positive, friendly and approachable attitude
Are early in their customer service career and keen to grow
Start date
We’re targeting a start date of * February 2026.
Role location
This role is based on the Sunshine Coast with a hybrid working model. The team currently works from our Birtinya location, with plans to move into a new office space in March 2026.
Team members attend the office three days per week, with Wednesdays as a core in-office day focused on collaboration, connection and our shared team lunch.
Why Open?
Open is on a mission to make it easy for everyone to get the most from their insurance. Insurance is one of the world’s least digitally mature industries – for years it’s remained confusing, paper-based and heavily intermediated.
We launched in 2016 to build a global, AI-powered platform that digitises the entire insurance process, making it transparent, less costly and more reliable.
It’s an exciting time to join Open and be part of a tech scale-up. We provide our team with:
Highly competitive compensation, including share options - we believe in paying people what they’re worth and having everyone in our company share in our success
High levels of autonomy and trust so you can do your best work
Growth opportunities internally - as you grow, your role can too
Flexible working - we are about impact, not time at your desk.
We encourage freedom and responsibility, including the ability to work from anywhere
Annual allowance for professional development - use it for professional coaching, a skills course, or an industry conference.
More about us
Open is an AI-powered platform transforming insurance globally - making it more transparent, cost-effective and customer friendly. Since launching in 2016, we’ve grown into a certified B Corporation, using business as a force for good.
We’re proud to be an equal opportunity employer that celebrates diversity and are committed to providing an inclusive environment for all employees.
Lastly, Open is a high-performing team that strives to achieve brilliant things every day and we encourage you to apply even if your experience doesn’t exactly match the job description.
We’re looking for people who are intellectually curious, courageous, innovative and passionate. Our culture is truly open, we’re continuously challenging each other to live our values, and aren’t afraid to raise questions when we fall short.
Most importantly, Open is for those that want to create change and have an impact. If that sounds like you, apply for this role and let’s build the future of insurance together.
Job Type: Full-time
Pay: $57,000.00 – $62,000.00 per year
Work Location: Hybrid remote in Bokarina QLD 4575
💡 Quick Summary
Seeking a career-building opportunity? The Customer Success Specialist position is now open for candidates interested in the Work from home Jobs sector. This role in New York City offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
