Job Description
Responsibilities
• Daily processing of calls received and outbound calls within assigned turnaround time
• Awareness of the client’s business, operational activities, and processes
• Adaptable to learn new processes, concepts, and skills
• Develops and maintains documentation
• Escalates issues and seeks advice when faced with complex issues/problems
• Minimize customer complaints and escalations by providing exceptional service and call control
• Keep process, technical, operational and sales knowledge (of self) maintained/updated
Skills
• Reliable, proactive approach to entrusted tasks
• Written and spoken ability to communicate in English for organizational interaction
• Fluent spoken ability to communicate in English and Hindi
• Working knowledge of MS Excel, MS Office
• Good presentation skills
• Flexibility to work in rotational shift and offs
Qualifications
Education: Any graduate/undergraduate from Govt. recognized universities, freshers acceptable
Experience: 0 - 6 months industry experience
Package- As per Industry standards
Work from office
• Daily processing of calls received and outbound calls within assigned turnaround time
• Awareness of the client’s business, operational activities, and processes
• Adaptable to learn new processes, concepts, and skills
• Develops and maintains documentation
• Escalates issues and seeks advice when faced with complex issues/problems
• Minimize customer complaints and escalations by providing exceptional service and call control
• Keep process, technical, operational and sales knowledge (of self) maintained/updated
Skills
• Reliable, proactive approach to entrusted tasks
• Written and spoken ability to communicate in English for organizational interaction
• Fluent spoken ability to communicate in English and Hindi
• Working knowledge of MS Excel, MS Office
• Good presentation skills
• Flexibility to work in rotational shift and offs
Qualifications
Education: Any graduate/undergraduate from Govt. recognized universities, freshers acceptable
Experience: 0 - 6 months industry experience
Package- As per Industry standards
Work from office
💡 Quick Summary
Seeking a career-building opportunity? The Customer support position is now open for candidates interested in the Customer Care Executive sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
