Job Description
A technology company in Chicago is seeking a Customer Support agent to join their team. This is an exciting 6-week, in-office opportunity located in the Loop, starting the first week of May, paying $20/hr, and scheduled Thursday, Friday, and Saturday from 8:30 AM – 5:30 PM. This is a great opportunity for someone who is technically minded, quick on their feet, and thrives in a fast-moving, problem-solving environment. Mack & Associates offers benefits including medical, PTO and 401k.
Responsibilities of the customer support agent :
• Provide top-tier customer support by addressing inquiries, resolving issues, and ensuring a seamless user experience
• Troubleshoot technical issues and confidently guide users through step-by-step solutions
• Document customer interactions and solutions accurately within internal systems
• Utilize Salesforce to track, manage, and update customer cases
• Collaborate with internal teams to escalate and resolve more complex issues efficiently
• Maintain a strong understanding of company products and services to support customers effectively
• Handle multiple customer requests simultaneously while maintaining attention to detail
• Deliver a high level of professionalism and exceptional customer service in all interaction
Qualifications of the customer support agent :
• Strong troubleshooting and problem-solving skills
• Technically minded with the ability to quickly learn new systems and tools
• Salesforce experience preferred
• Basic computer skills and overall technical proficiency required
• Ability to think quickly and adapt in a fast-paced environment
• Excellent communication skills, both written and verbal
• Highly organized with strong attention to detail
• Smart, resourceful, and able to work independently with minimal supervision
T - 1
Responsibilities of the customer support agent :
• Provide top-tier customer support by addressing inquiries, resolving issues, and ensuring a seamless user experience
• Troubleshoot technical issues and confidently guide users through step-by-step solutions
• Document customer interactions and solutions accurately within internal systems
• Utilize Salesforce to track, manage, and update customer cases
• Collaborate with internal teams to escalate and resolve more complex issues efficiently
• Maintain a strong understanding of company products and services to support customers effectively
• Handle multiple customer requests simultaneously while maintaining attention to detail
• Deliver a high level of professionalism and exceptional customer service in all interaction
Qualifications of the customer support agent :
• Strong troubleshooting and problem-solving skills
• Technically minded with the ability to quickly learn new systems and tools
• Salesforce experience preferred
• Basic computer skills and overall technical proficiency required
• Ability to think quickly and adapt in a fast-paced environment
• Excellent communication skills, both written and verbal
• Highly organized with strong attention to detail
• Smart, resourceful, and able to work independently with minimal supervision
T - 1
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support agent position is now open for candidates interested in the Customer Care Executive sector. This role in Los Angeles offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
