Customer Support Agent (Shifts/Miami Beach)

costumer care job in miami since yesterday


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These are results for customer care jobs in miami since yesterday
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Customer Support Agent (Shifts/Miami Beach)
Arena Entertainment
Miami, FL, United States
via LinkedIn
11 hours ago
Full–time
C
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A
Customer Support Agent (Shifts/Miami Beach)
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Miami Beach, FL, United States
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Apple Specialist - Retail Customer Service and Sales - (Seasonal)
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Bilingual Customer Service Specialist (Spanish) PT
Sherwin-Williams
Miami Beach, FL, United States
via Indeed
8 hours ago
Part-time
India
Alwar, Rajasthan - Based on your past activity
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Arena Entertainment
Customer Support Agent (Shifts/Miami Beach)
Arena Entertainment · Miami, FL, United States · via LinkedIn
11 hours ago
Full–time
No Degree Mentioned
Apply on LinkedIn
Job highlights
Identified by Google from the original job post
Qualifications
Previous experience in customer support, ideally within an online support role but not essential
A good understanding of payment processes and tools would be an advantage
Strong written and verbal communication skills in English, with the ability to explain complex information in a clear, concise, and user-friendly manner
5 more items(s)
Responsibilities
Operating from London, Malta, Gibraltar and Miami
As a first point of contact for our players, you’ll be responsible for delivering exceptional service, resolving inquiries efficiently, and maintaining a seamless experience across every interaction
This is a shift-based role that requires flexibility and a sense of ownership
7 more items(s)
Job description
About Us

We’re a digital entertainment company creating engaging online platforms people love. Since 2021, we’ve been building something different. Our brands include MetaWin, WOW Vegas, BetZoo Media, and Rolla, with more launching in 2025! Operating from London, Malta, Gibraltar and Miami.

About The Role

We’re looking for a team of Technical Customer Support Agents to join our team in Miami Beach. As a first point of contact for our players, you’ll be responsible for delivering exceptional service, resolving inquiries efficiently, and maintaining a seamless experience across every interaction.

This is a shift-based role that requires flexibility and a sense of ownership.

You’ll handle a variety of player inquiries across emails always ensuring empathy, accuracy, and compliance with internal procedures.

Your responsibilities
• Provide fast, accurate, and friendly support to our players via email
• Investigate and resolve issues related to accounts, gameplay, transactions and bonuses.
• Educate players about available features, promotions, procedures.
• Assist with KYC verification processes
• Identify issues and flag them to relevant departments
• Collaborate with teammates and other departments to support service-level targets