Job Description
• Job Title: Customer Support and Operations Executive
• Location: Ghatkopar, Mumbai (Full-time, in-office)
• Salary: ₹28,000–₹30,000 per month
• Key Responsibilities:
1. Customer Support: Handle queries across email, social media (Instagram DMs), WhatsApp, and phone. Ensure customer satisfaction through prompt and professional responses.
2. Order Management: Resolve order issues, track shipments, process returns/exchanges, and coordinate with logistics for timely delivery.
3. CRM Maintenance: Log customer interactions, update profiles, and maintain accurate records.
4. Feedback & Reporting: Collect customer feedback and highlight recurring issues for improvement.
6. After-Sales Support: Assist customers with product guidance and post-purchase support.
7. Collaborative Support: Work with marketing, operations, and product teams to improve processes and customer experience.
• Qualifications:
- Excellent communication skills in English and Hindi.
- Familiarity with CRM systems and customer support tools.
- Detail-oriented with strong problem-solving skills.
- Ability to multitask in a fast-paced environment.
• About Manetain:
Manetain is a homegrown brand empowering the curly hair community with innovative products and exceptional customer care. Join us to make a difference in redefining curly and wavy hair care in India.
• Apply now if you’re passionate about customer service and ready to grow with a dynamic beauty brand!
• Location: Ghatkopar, Mumbai (Full-time, in-office)
• Salary: ₹28,000–₹30,000 per month
• Key Responsibilities:
1. Customer Support: Handle queries across email, social media (Instagram DMs), WhatsApp, and phone. Ensure customer satisfaction through prompt and professional responses.
2. Order Management: Resolve order issues, track shipments, process returns/exchanges, and coordinate with logistics for timely delivery.
3. CRM Maintenance: Log customer interactions, update profiles, and maintain accurate records.
4. Feedback & Reporting: Collect customer feedback and highlight recurring issues for improvement.
6. After-Sales Support: Assist customers with product guidance and post-purchase support.
7. Collaborative Support: Work with marketing, operations, and product teams to improve processes and customer experience.
• Qualifications:
- Excellent communication skills in English and Hindi.
- Familiarity with CRM systems and customer support tools.
- Detail-oriented with strong problem-solving skills.
- Ability to multitask in a fast-paced environment.
• About Manetain:
Manetain is a homegrown brand empowering the curly hair community with innovative products and exceptional customer care. Join us to make a difference in redefining curly and wavy hair care in India.
• Apply now if you’re passionate about customer service and ready to grow with a dynamic beauty brand!
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support and Operations Executive position is now open for candidates interested in the Operations Executive Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.