Job Description
Customer Care Executive - Supertails Clinic
Location: Bangalore (On-site)
Experience: 1-2 years in customer support, tele-calling, or front-desk roles (Healthcare,
Veterinary, or Hospitality preferred)
Employment Type: Full-time
About Supertails Clinic
Supertails Clinic is dedicated to providing top-tier veterinary care for pets, offering
consultations, diagnostics, and treatment services. Our customer care team ensures a
smooth and seamless experience for pet parents from appointment booking to
post-consultation support.
Role Overview
As a Customer Care Executive, you will be the first point of contact for pet parents
reaching out to our clinic. Your role will involve handling inquiries, booking appointments,
following up on leads, and ensuring exceptional customer service.
Key Responsibilities
● Appointment Handling: Answer incoming inquiries via calls, WhatsApp, and social
media, assisting customers with appointment bookings.
● Lead Follow-Ups: Call potential customers who have shown interest in clinic
services and encourage them to book consultations.
● Scheduling & Coordination: Manage clinic calendars, confirm appointments with
vets, and update customers on any changes.
● Reminder & Follow-Ups: Send reminders for upcoming appointments and follow up
post-visit to ensure customer satisfaction.
● Basic Inquiry Resolution: Provide information about clinic services, pricing, and
procedures while directing complex queries to vets.
● Customer Engagement: Build strong relationships with pet parents, addressing
concerns and ensuring they have a positive experience.
● Data Management: Maintain accurate records of appointments, customer
interactions, and follow-ups in the system.
What We’re Looking For
● Experience: 1-2 years in customer service, tele-calling, or front-desk roles,
preferably in healthcare or pet services.
● Communication: Strong verbal and written communication skills in English and
Hindi (Kannada is a plus).
● Organizational Skills: Ability to multitask, manage bookings efficiently, and handle
multiple customer inquiries.
● Proactive & Friendly: Someone who enjoys talking to people, has a customer-first
attitude, and can build relationships.
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
Health insurance
Provident Fund
Schedule:
Rotational shift
Ability to commute/relocate:
Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
Do you have knowledge about pet parenting?
Are you a pet lover?
Are you open to work in rotational shifts from 8am upto 12:30pm, +hours/day, 6 days/week?
Language:
English (Required)
Hindi (Required)
Shift availability:
Night Shift (Preferred)
Day Shift (Preferred)
Work Location: In person
Speak with the employer
++1 84473+1651
Location: Bangalore (On-site)
Experience: 1-2 years in customer support, tele-calling, or front-desk roles (Healthcare,
Veterinary, or Hospitality preferred)
Employment Type: Full-time
About Supertails Clinic
Supertails Clinic is dedicated to providing top-tier veterinary care for pets, offering
consultations, diagnostics, and treatment services. Our customer care team ensures a
smooth and seamless experience for pet parents from appointment booking to
post-consultation support.
Role Overview
As a Customer Care Executive, you will be the first point of contact for pet parents
reaching out to our clinic. Your role will involve handling inquiries, booking appointments,
following up on leads, and ensuring exceptional customer service.
Key Responsibilities
● Appointment Handling: Answer incoming inquiries via calls, WhatsApp, and social
media, assisting customers with appointment bookings.
● Lead Follow-Ups: Call potential customers who have shown interest in clinic
services and encourage them to book consultations.
● Scheduling & Coordination: Manage clinic calendars, confirm appointments with
vets, and update customers on any changes.
● Reminder & Follow-Ups: Send reminders for upcoming appointments and follow up
post-visit to ensure customer satisfaction.
● Basic Inquiry Resolution: Provide information about clinic services, pricing, and
procedures while directing complex queries to vets.
● Customer Engagement: Build strong relationships with pet parents, addressing
concerns and ensuring they have a positive experience.
● Data Management: Maintain accurate records of appointments, customer
interactions, and follow-ups in the system.
What We’re Looking For
● Experience: 1-2 years in customer service, tele-calling, or front-desk roles,
preferably in healthcare or pet services.
● Communication: Strong verbal and written communication skills in English and
Hindi (Kannada is a plus).
● Organizational Skills: Ability to multitask, manage bookings efficiently, and handle
multiple customer inquiries.
● Proactive & Friendly: Someone who enjoys talking to people, has a customer-first
attitude, and can build relationships.
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
Health insurance
Provident Fund
Schedule:
Rotational shift
Ability to commute/relocate:
Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
Do you have knowledge about pet parenting?
Are you a pet lover?
Are you open to work in rotational shifts from 8am upto 12:30pm, +hours/day, 6 days/week?
Language:
English (Required)
Hindi (Required)
Shift availability:
Night Shift (Preferred)
Day Shift (Preferred)
Work Location: In person
Speak with the employer
++1 84473+1651
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Associate position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.