Job Description
Job Title: Customer Support Associate – Chat Process (Semi-Technical)
Experience: 0 – 2 Years
Employment Type: Full-Time
Education: Any Graduate or Equivalent Diploma
Work Environment: 24×7 (Rotational Shifts) Work Agreement: 2 years
Job Overview
We are seeking a Customer Support Associate – Chat Process (Semi-Technical) to handle customer interactions through chat-based support channels. The ideal candidate should have excellent written and verbal communication skills, a customer-first mindset, and the ability to understand and resolve basic technical or process-related queries efficiently. This role is suitable for freshers as well as candidates with up to 2 years of experience.
Key ResponsibilitiesCustomer Support (Chat Process)
• Handle customer queries through live chat, email, or messaging platforms
• Provide accurate, timely, and professional responses to customer concerns
• Resolve semi-technical issues related to products, services, or applications
• Escalate complex issues to the appropriate internal teams when required
• Maintain high standards of customer satisfaction and service quality
Process & Documentation
• Log customer interactions accurately in CRM or support tools
• Follow defined SOPs, scripts, and quality guidelines
• Update knowledge base and FAQs based on recurring issues
• Ensure compliance with company policies and data security standards
Collaboration & Performance
• Work closely with technical, product, and operations teams
• Meet individual and team KPIs such as response time, resolution time, and quality scores
• Adapt to changing processes, tools, and customer requirements
Required Skills & Qualifications Must-Have Skills
• Excellent written and verbal communication skills in English
• Strong problem-solving and customer-handling abilities
• Basic understanding of technical concepts or digital platforms
• Ability to multitask and work under pressure
• Willingness to work in a 24×7 rotational shift environment
Educational Qualification
• Any Graduate or Equivalent Diploma holder
Preferred (Bonus) Skills
• Prior experience in chat or customer support processes
• Familiarity with CRM or ticketing tools
• Basic knowledge of IT products, software, or online services
• Typing speed with high accuracy
Who Can Apply
• Freshers looking to start a career in customer support
• Candidates with 0–2 years of experience in chat or support roles
• Graduates comfortable working in a 24×7 support environment
• Ready to work under a two-year employment agreement.
What We Offer
• Structured training and onboarding
• Growth opportunities within customer support and technical teams
• Supportive and team-oriented work culture
• Performance-based career progression
Pay: ₹10,000.00 - ₹20,000.00 per month
Work Location: In person
Experience: 0 – 2 Years
Employment Type: Full-Time
Education: Any Graduate or Equivalent Diploma
Work Environment: 24×7 (Rotational Shifts) Work Agreement: 2 years
Job Overview
We are seeking a Customer Support Associate – Chat Process (Semi-Technical) to handle customer interactions through chat-based support channels. The ideal candidate should have excellent written and verbal communication skills, a customer-first mindset, and the ability to understand and resolve basic technical or process-related queries efficiently. This role is suitable for freshers as well as candidates with up to 2 years of experience.
Key ResponsibilitiesCustomer Support (Chat Process)
• Handle customer queries through live chat, email, or messaging platforms
• Provide accurate, timely, and professional responses to customer concerns
• Resolve semi-technical issues related to products, services, or applications
• Escalate complex issues to the appropriate internal teams when required
• Maintain high standards of customer satisfaction and service quality
Process & Documentation
• Log customer interactions accurately in CRM or support tools
• Follow defined SOPs, scripts, and quality guidelines
• Update knowledge base and FAQs based on recurring issues
• Ensure compliance with company policies and data security standards
Collaboration & Performance
• Work closely with technical, product, and operations teams
• Meet individual and team KPIs such as response time, resolution time, and quality scores
• Adapt to changing processes, tools, and customer requirements
Required Skills & Qualifications Must-Have Skills
• Excellent written and verbal communication skills in English
• Strong problem-solving and customer-handling abilities
• Basic understanding of technical concepts or digital platforms
• Ability to multitask and work under pressure
• Willingness to work in a 24×7 rotational shift environment
Educational Qualification
• Any Graduate or Equivalent Diploma holder
Preferred (Bonus) Skills
• Prior experience in chat or customer support processes
• Familiarity with CRM or ticketing tools
• Basic knowledge of IT products, software, or online services
• Typing speed with high accuracy
Who Can Apply
• Freshers looking to start a career in customer support
• Candidates with 0–2 years of experience in chat or support roles
• Graduates comfortable working in a 24×7 support environment
• Ready to work under a two-year employment agreement.
What We Offer
• Structured training and onboarding
• Growth opportunities within customer support and technical teams
• Supportive and team-oriented work culture
• Performance-based career progression
Pay: ₹10,000.00 - ₹20,000.00 per month
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Associate – Chat Process (Semi-Technical) position is now open for candidates interested in the Customer Care sector. This role in Noida offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
