Customer Support Associate
Job details
Job description, work day and responsibilities
Full job description
Working hours – +pm IST to 6am IST
Reporting : VP -customer service
Roster based week offs
Andheri MIDC
No pick and drop facility
Client Support
Answer incoming calls through DialPad (Customer Service and General Lines) --> Maybe
Handle all client care, company and policy inquiries and order inquiries via ZenDesk, phone, and email.
Assist clients with sizing, remakes, basic care (cleaning, engraving), and major repairs.
Offer tailored advice to clients on jewelry care, maintenance, and best next steps.
Order Management
Collaborate with the Sales team to build and manage custom invoices, order changes, cancellations or exchanges.
Ensure proper order tagging and communicate order updates to clients.
Report issues with processes or system limitations/bugs.
Support clients with order shipment date confirmations, and shipping label creation and managing order delays
Sales Team Support
Respond to client-related questions from the Sales team and offer clear guidance.
Develop and deliver training on internal systems and processes to improve team performance.
Qualifications
3–5 years of experience in fine jewelry, diamonds, luxury retail, client care
Proficiency in Shopify and ZenDesk (or similar CRM platforms).
Exceptional communication and interpersonal skills.
Strong organizational abilities and meticulous attention to detail.
Ability to multitask and prioritize in a fast-paced, high-touch environment.
A collaborative team player with a proactive and solution-oriented approach
Job Type: Full-time
Pay: ₹650,000.00 - ₹1,000,000.00 per year
Schedule:
US shift
Language:
English (Required)
Hindi (Preferred)
Work Location: In person
Speak with the employer
++1 +867844076
Company address
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Offer ID: #1135347,
Published: 11 hours ago,
Company registered: 4 months ago
