Attending training sessions to grow knowledge of products and develop customer service skills.
Resolving phone, walk-in, mail, fax, and email customer inquiries.
Processing and logging incoming calls into the CRM system.
Identifying customer needs.
Forwarding and escalating inquiries to relevant individuals and departments.
Successful completion of provided training.
Proficient computer skills, including experience with CRM systems and MS Office suites.

Job Types: Full-time, Permanent...