Job Description
Oversee the day-to-day operations of the Technical Support Team
· Be the point of contact when it comes to technical escalations
· Record and track team SLAs and workflows
· Assigning ARC collection Responsibilities
· Provide support where needed for both internal and external customers.
· Clearly communicate escalated issues to L3 and product managers as needed
· Manage and report on all incoming technical support inquiries
· On-board all new technical support team members
· Periodically conduct Webinar and KT session to internal external
· Be actively involved with the operational delivery and UAT if required for new product and feature releases
· Ensure that all customer inquiries and issues are solved correctly and in a prompt and professional manner
· Work to create any relevant support material for the team
· Provide a feedback loop to wider staff and customers on resolved and in progress problems and incidents
· Implement any necessary preventive measures to reduce customer faults and issues
· Review all technical support related processes and documentation for continuous improvement
· Assist in the creation and implementation of customer self-service material and tools
· Evaluate and analyze Bitrix case trends to prevent future issues
Qualifications:
Bachelor’s degree in IT & Computer science Required. Prefer Certified Course in SQL.
Experience:
0-1 year of experience in a IT customer support role in POS Software.
Familiarity with CRM systems and customer support software is a plus.
Prefer IT support with SQL knowledge is plus
Job Types: Full-time, Permanent, Fresher
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
Health insurance
Provident Fund
Work Location: In person
Return to Search Resu
· Be the point of contact when it comes to technical escalations
· Record and track team SLAs and workflows
· Assigning ARC collection Responsibilities
· Provide support where needed for both internal and external customers.
· Clearly communicate escalated issues to L3 and product managers as needed
· Manage and report on all incoming technical support inquiries
· On-board all new technical support team members
· Periodically conduct Webinar and KT session to internal external
· Be actively involved with the operational delivery and UAT if required for new product and feature releases
· Ensure that all customer inquiries and issues are solved correctly and in a prompt and professional manner
· Work to create any relevant support material for the team
· Provide a feedback loop to wider staff and customers on resolved and in progress problems and incidents
· Implement any necessary preventive measures to reduce customer faults and issues
· Review all technical support related processes and documentation for continuous improvement
· Assist in the creation and implementation of customer self-service material and tools
· Evaluate and analyze Bitrix case trends to prevent future issues
Qualifications:
Bachelor’s degree in IT & Computer science Required. Prefer Certified Course in SQL.
Experience:
0-1 year of experience in a IT customer support role in POS Software.
Familiarity with CRM systems and customer support software is a plus.
Prefer IT support with SQL knowledge is plus
Job Types: Full-time, Permanent, Fresher
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
Health insurance
Provident Fund
Work Location: In person
Return to Search Resu
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Executive position is now open for candidates interested in the BPO Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
