Job Description
Maintains customer relationship by responding to inquiries; documenting actions.
Prepares for customer inquiries by studying products, services, and customer service processes.
Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer.
Records customer inquiries by documenting inquiry and response in customers’ accounts.
Improves quality service by recommending improved processes; identifying new product and service applications.
Updates job knowledge by participating in educational opportunities.
Accomplishes customer service and organization mission by completing related results as needed.
Job Types: Full-time, Regular / Permanent
Salary: ₹10,500.00 - ₹20,000.00 per month
Benefits:
Flexible schedule
Health insurance
Internet reimbursement
Leave encashment
Paid sick time
Paid time off
Provident Fund
Schedule:
Rotational shift
Supplemental pay types:
Performance bonus
Yearly bonus
Ability to commute/relocate:
Shimla, Himachal Pradesh: Reliably commute or planning to relocate before starting work (Required)
Education:
Higher Secondary(12th Pass) (Preferred)
Experience:
Customer service (Preferred)
total work (Preferred)
Language:
Hindi (Preferred)
English (Preferred)
Speak with the employer
++1-XXXXXXXXXX
Prepares for customer inquiries by studying products, services, and customer service processes.
Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer.
Records customer inquiries by documenting inquiry and response in customers’ accounts.
Improves quality service by recommending improved processes; identifying new product and service applications.
Updates job knowledge by participating in educational opportunities.
Accomplishes customer service and organization mission by completing related results as needed.
Job Types: Full-time, Regular / Permanent
Salary: ₹10,500.00 - ₹20,000.00 per month
Benefits:
Flexible schedule
Health insurance
Internet reimbursement
Leave encashment
Paid sick time
Paid time off
Provident Fund
Schedule:
Rotational shift
Supplemental pay types:
Performance bonus
Yearly bonus
Ability to commute/relocate:
Shimla, Himachal Pradesh: Reliably commute or planning to relocate before starting work (Required)
Education:
Higher Secondary(12th Pass) (Preferred)
Experience:
Customer service (Preferred)
total work (Preferred)
Language:
Hindi (Preferred)
English (Preferred)
Speak with the employer
++1-XXXXXXXXXX
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Executive position is now open for candidates interested in the Customer Care Executive sector. This role in Shimla offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
