Customer Support Executive

Key Responsibilities:

 Handle incoming customer inquiries via calls, emails, and chat support.

 Provide accurate and complete information about products and services.

 Resolve customer complaints and issues promptly with a professional approach.

 Maintain records of customer interactions, transactions, and feedback.

 Follow up on customer queries and ensure timely resolution.

 Work closely with internal teams to escalate and resolve critical issues.

 Identify customer needs and suggest appropriate solutions or services.

 Ensure a high level of customer satisfaction by delivering quality service.

 Meet service level targets and performance metrics.

 Stay updated with company policies, processes, and product knowledge.