Job Description
About the Brand
We are India's first and fastest-growing women's holidaywear brand, specialising in swimwear and beachwear for both standard and plus sizes.
We operate two fashion-forward D2C brands — The Curvves and Plus Curvves — built around confidence, comfort, and great fit.
This is a rare opportunity to be part of a rapidly scaling fashion startup redefining holidaywear in India.
Role Overview
We are looking for a Customer Happiness Executive who genuinely enjoys interacting with customers and ensuring a smooth, positive brand experience across all touchpoints.
You will be the voice of our brand — handling queries, resolving concerns, and coordinating internally to deliver timely and satisfactory resolutions.
Key Responsibilities
Handle customer queries across email, phone calls, WhatsApp, and social media
Resolve customer concerns with empathy, clarity, and professionalism
Coordinate with dispatch, logistics, and returns teams for order-related queries
Track shipments, check delivery status, and raise NDRs (Non-Delivery Reports) when required
Liaise with courier partners to ensure timely deliveries
Support customers with returns, exchanges, and order updates
Maintain accurate records of customer interactions and resolutions
Who Should Apply
Individuals who are passionate about customer support and service excellence
Comfortable communicating via multiple channels (written and verbal)
Able to handle customer concerns calmly and confidently
Organized and comfortable coordinating with internal teams
Freshers are welcome to apply
Prior experience in D2C, e-commerce, or customer support is a plus (not mandatory)
What We Offer
Flexible and supportive work environment
Opportunity to grow with a fast-scaling D2C fashion brand
Hands-on exposure to customer experience, logistics, and operations
A collaborative, energetic, and brand-driven culture
Why Join Us?
You won't just be answering queries — you'll be shaping customer experiences for one of India's most exciting holidaywear brands. If you enjoy helping people and want to grow in the D2C fashion space, this role is for you.
We are India's first and fastest-growing women's holidaywear brand, specialising in swimwear and beachwear for both standard and plus sizes.
We operate two fashion-forward D2C brands — The Curvves and Plus Curvves — built around confidence, comfort, and great fit.
This is a rare opportunity to be part of a rapidly scaling fashion startup redefining holidaywear in India.
Role Overview
We are looking for a Customer Happiness Executive who genuinely enjoys interacting with customers and ensuring a smooth, positive brand experience across all touchpoints.
You will be the voice of our brand — handling queries, resolving concerns, and coordinating internally to deliver timely and satisfactory resolutions.
Key Responsibilities
Handle customer queries across email, phone calls, WhatsApp, and social media
Resolve customer concerns with empathy, clarity, and professionalism
Coordinate with dispatch, logistics, and returns teams for order-related queries
Track shipments, check delivery status, and raise NDRs (Non-Delivery Reports) when required
Liaise with courier partners to ensure timely deliveries
Support customers with returns, exchanges, and order updates
Maintain accurate records of customer interactions and resolutions
Who Should Apply
Individuals who are passionate about customer support and service excellence
Comfortable communicating via multiple channels (written and verbal)
Able to handle customer concerns calmly and confidently
Organized and comfortable coordinating with internal teams
Freshers are welcome to apply
Prior experience in D2C, e-commerce, or customer support is a plus (not mandatory)
What We Offer
Flexible and supportive work environment
Opportunity to grow with a fast-scaling D2C fashion brand
Hands-on exposure to customer experience, logistics, and operations
A collaborative, energetic, and brand-driven culture
Why Join Us?
You won't just be answering queries — you'll be shaping customer experiences for one of India's most exciting holidaywear brands. If you enjoy helping people and want to grow in the D2C fashion space, this role is for you.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Executive – position is now open for candidates interested in the Customer Care sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
