Job Description
Position Overview:
We are looking for a smart Customer Support who loves the job of making customers happy, who loves making
customers successful, an entrepreneurial spirit and passion for customer satisfaction and who can understand the
pain of customers Taking ownership of customer issues reported and seeing problems through to resolution.
Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues in using
Company Product.
Help in keeping customers extremely satisfied and thereby contributing to customer retention.
Ask customers targeted questions to quickly understand the root of the problem.
Resolving all customer issues in a time bound manner. Comply with the SLA for issue resolution.
Onboarding new customers: Providing Admin and User training e.t.c (over web).
Talk clients through a series of actions, either via phone, email or chat, near meet until theyve solved a
technical issue.
Work closely with customer success and technical teams to enhance the quality of existing products.
Manage and monitor customers expectations.
Present your analysis and recommendations to the client and provide diligent support to answer any
questions they could have regarding Company Product B .tech Degree or equivalent work experience in the software industry.
6 months of customer delivery experience, managing projects related to business software such as ERP,
CRM, SAAS applications, etc.
Customer support experience - supporting web based software platforms SaaS
Excellent product and process knowledge.
Proven ability to troubleshoot software, understand customer requirements & workflow and resolve
more advanced issues working within escalation procedures.
Fair knowledge of webhooks and how communication between two services work.
Operational support experience - ability to capture the user environment during troubleshooting & work
towards speedy and accurate resolutions for client issues
We are looking for a smart Customer Support who loves the job of making customers happy, who loves making
customers successful, an entrepreneurial spirit and passion for customer satisfaction and who can understand the
pain of customers Taking ownership of customer issues reported and seeing problems through to resolution.
Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues in using
Company Product.
Help in keeping customers extremely satisfied and thereby contributing to customer retention.
Ask customers targeted questions to quickly understand the root of the problem.
Resolving all customer issues in a time bound manner. Comply with the SLA for issue resolution.
Onboarding new customers: Providing Admin and User training e.t.c (over web).
Talk clients through a series of actions, either via phone, email or chat, near meet until theyve solved a
technical issue.
Work closely with customer success and technical teams to enhance the quality of existing products.
Manage and monitor customers expectations.
Present your analysis and recommendations to the client and provide diligent support to answer any
questions they could have regarding Company Product B .tech Degree or equivalent work experience in the software industry.
6 months of customer delivery experience, managing projects related to business software such as ERP,
CRM, SAAS applications, etc.
Customer support experience - supporting web based software platforms SaaS
Excellent product and process knowledge.
Proven ability to troubleshoot software, understand customer requirements & workflow and resolve
more advanced issues working within escalation procedures.
Fair knowledge of webhooks and how communication between two services work.
Operational support experience - ability to capture the user environment during troubleshooting & work
towards speedy and accurate resolutions for client issues
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Executive| |amp position is now open for candidates interested in the Customer Care sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
