Job Description
Customer Support Executive Responsibilities:
• Managing a team of representatives offering customer support.
• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Creating policies and procedures.
• Planning the training and standardization of service delivery.
• Selecting and hiring new staff.
• Monitoring the work of individual representatives and of the team.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team.
Customer Support Executive Requirements:
• A bachelor’s degree in administration or a related field.
• A minimum of 3 years experience.
• Excellent interpersonal and written and oral communication skills.
• Ability to lead a team.
• Knowledge of CRM systems.
• Computer skills.
• Knowledge of mediation and conflict resolution techniques is preferable.
Job Type: Full-time
Salary: ₹10,000.00 - ₹20,000.00 per month
Schedule:
• Day shift
Supplemental pay types:
• Performance bonus
Ability to commute/relocate:
• Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Required)
Education:
• Higher Secondary(12th Pass) (Preferred)
Experience:
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)
Language:
• Hindi (Preferred)
• English (Preferred
• Managing a team of representatives offering customer support.
• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Creating policies and procedures.
• Planning the training and standardization of service delivery.
• Selecting and hiring new staff.
• Monitoring the work of individual representatives and of the team.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team.
Customer Support Executive Requirements:
• A bachelor’s degree in administration or a related field.
• A minimum of 3 years experience.
• Excellent interpersonal and written and oral communication skills.
• Ability to lead a team.
• Knowledge of CRM systems.
• Computer skills.
• Knowledge of mediation and conflict resolution techniques is preferable.
Job Type: Full-time
Salary: ₹10,000.00 - ₹20,000.00 per month
Schedule:
• Day shift
Supplemental pay types:
• Performance bonus
Ability to commute/relocate:
• Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Required)
Education:
• Higher Secondary(12th Pass) (Preferred)
Experience:
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)
Language:
• Hindi (Preferred)
• English (Preferred
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Executive position is now open for candidates interested in the Customer Care sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
