1. Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email

2. Maintain an updated knowledge of the organization's products, services, and customer service policies

3. Document customer interactions when necessary, compiling documents and forwarding information to concerned engineer.

4. Manages employee schedule- complaint generate & maintain its record.

5. Ensuring Customer complaints are resolved in timely manner.

6. Collecting & Analysing...