Job Description
We are looking for a Customer Support Executive for Voice
Please note : only having voice experience can apply
Location: Kolkata
Remote / On-site (as applicable)
Experience:
0–3 years (Freshers with technical aptitude can apply)
Job Description:
We are looking for a Customer Support Executive for Voice to assist users of our AI-based platform that enables database connections, file uploads, and conversational interaction with data. The ideal candidate will help customers resolve technical issues, understand product features, and ensure a smooth user experience.
Key Responsibilities:
* Assist users with connecting databases (MySQL, PostgreSQL, MongoDB, etc.)
* Help customers upload files (CSV, Excel,etc.) and query them using AI chat
* Troubleshoot basic technical and usage issues
* Guide users through product features and workflows
* Respond to customer queries via chat, email, or ticketing system
* Escalate bugs or complex issues to the technical team with clear details
* Maintain logs of customer issues and resolutions
* Collect user feedback and share insights with the product team
Required Skills:
* Good communication skills (written & verbal)
* Basic understanding of databases and file formats
* Familiarity with AI tools / chat-based systems is a plus
* Ability to understand technical problems and explain solutions simply
* Customer-first mindset and problem-solving attitude
Preferred Qualifications:
* Experience in SaaS / AI / Tech support
* Basic knowledge of SQL queries
* Understanding of APIs and data workflows
* Prior experience with customer support tools (Freshdesk, Zendesk, Jira, etc.)
What We Offer:
* Opportunity to work with an AI-driven product
* Learning and growth in AI, data, and SaaS platforms
* Collaborative and fast-growing start-up environment
* Competitive salary (as per experience)
Pay: ₹15,000.00 - ₹32,000.00 per month
Work Location: In person
Please note : only having voice experience can apply
Location: Kolkata
Remote / On-site (as applicable)
Experience:
0–3 years (Freshers with technical aptitude can apply)
Job Description:
We are looking for a Customer Support Executive for Voice to assist users of our AI-based platform that enables database connections, file uploads, and conversational interaction with data. The ideal candidate will help customers resolve technical issues, understand product features, and ensure a smooth user experience.
Key Responsibilities:
* Assist users with connecting databases (MySQL, PostgreSQL, MongoDB, etc.)
* Help customers upload files (CSV, Excel,etc.) and query them using AI chat
* Troubleshoot basic technical and usage issues
* Guide users through product features and workflows
* Respond to customer queries via chat, email, or ticketing system
* Escalate bugs or complex issues to the technical team with clear details
* Maintain logs of customer issues and resolutions
* Collect user feedback and share insights with the product team
Required Skills:
* Good communication skills (written & verbal)
* Basic understanding of databases and file formats
* Familiarity with AI tools / chat-based systems is a plus
* Ability to understand technical problems and explain solutions simply
* Customer-first mindset and problem-solving attitude
Preferred Qualifications:
* Experience in SaaS / AI / Tech support
* Basic knowledge of SQL queries
* Understanding of APIs and data workflows
* Prior experience with customer support tools (Freshdesk, Zendesk, Jira, etc.)
What We Offer:
* Opportunity to work with an AI-driven product
* Learning and growth in AI, data, and SaaS platforms
* Collaborative and fast-growing start-up environment
* Competitive salary (as per experience)
Pay: ₹15,000.00 - ₹32,000.00 per month
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Executive (voice) – AI Platform position is now open for candidates interested in the BPO Jobs sector. This role in Kolkata offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
