Excellent English communication skills (verbal and written).

• Be able to handle incoming and outgoing calls with rotational 2 offs in a week.

• To be able to provide prompt, accurate and courteous responses to customers.

• Solve routine and complex problems (contact supervisor for problems

unable to solve)

• Answer calls asap.

• Display active listening and superior level of customer service .

• Self-motivated and flexible in work shifts. Willing to work on the evening / night roster.

• Should have negotiation skills to deal with different kinds of customers and different situations.

• Previous experience in Customer Support would be an added advantage.