Job Description
Cold Shot India requires Customer Support Executives for its operations based in Canada.
The role of the executives will be to man dispatch and support positions for its operations.
Work hours and holidays will be as per Canada's schedule.
Responsibilities and Duties
Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications.
Follow up to ensure that appropriate actions were taken on customers' requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Required Experience, Skills, and Qualifications
A clear and pleasant speaking voice and fluency in English are a must.
Good communications skills
Ability to listen and active problem-solving skills
Good interpersonal skills
Ability to handle pressure
Benefits
Initial training of the company software and CRM will be given.
Meals and snacks will also be provided.
Job Type: Full-time
Salary: ₹25,000.00 - ₹27,000.00 per month
Job Types: Full-time, Regular / Permanent, Fresher
Salary: From ₹27,000.00 per month
The role of the executives will be to man dispatch and support positions for its operations.
Work hours and holidays will be as per Canada's schedule.
Responsibilities and Duties
Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications.
Follow up to ensure that appropriate actions were taken on customers' requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Required Experience, Skills, and Qualifications
A clear and pleasant speaking voice and fluency in English are a must.
Good communications skills
Ability to listen and active problem-solving skills
Good interpersonal skills
Ability to handle pressure
Benefits
Initial training of the company software and CRM will be given.
Meals and snacks will also be provided.
Job Type: Full-time
Salary: ₹25,000.00 - ₹27,000.00 per month
Job Types: Full-time, Regular / Permanent, Fresher
Salary: From ₹27,000.00 per month
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Executive|New position is now open for candidates interested in the Customer Care Executive sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
