Job Description
Full job description
Respond to customer queries through phone, email, chat, or social media.
Manage support tickets and follow up on unresolved issues promptly.
Coordinate with the finance team for payment tracking and outstanding dues.
Politely remind customers about pending payments and assist in collections.
Document customer interactions and update internal records regularly.
Escalate unresolved or complex queries to senior team members.
Monitor customer feedback and recommend service improvements.
Maintain a professional tone and follow company communication standards.
Coordinate closely with Marcom and Finance teams.
Maintain CRM systems, MIS reports, and dispatch documentation.
Follow up on payments and prepare IMRN (Inbound Material Receipt Notes).
Assist in creating customer service SOPs, feedback PPTs, and training videos.
Job Type: Internship
Contract length: 6 months
Pay: ₹5,000.00 - ₹31,5++.36 per month
Benefits:
Health insurance
Schedule:
Day shift
Education:
Bachelor's (Preferred)
Location:
New Delhi, Delhi (Preferred)
Work Location: In person
Location
sng tower, a21+ road no. 06, Delhi, Delhi
Respond to customer queries through phone, email, chat, or social media.
Manage support tickets and follow up on unresolved issues promptly.
Coordinate with the finance team for payment tracking and outstanding dues.
Politely remind customers about pending payments and assist in collections.
Document customer interactions and update internal records regularly.
Escalate unresolved or complex queries to senior team members.
Monitor customer feedback and recommend service improvements.
Maintain a professional tone and follow company communication standards.
Coordinate closely with Marcom and Finance teams.
Maintain CRM systems, MIS reports, and dispatch documentation.
Follow up on payments and prepare IMRN (Inbound Material Receipt Notes).
Assist in creating customer service SOPs, feedback PPTs, and training videos.
Job Type: Internship
Contract length: 6 months
Pay: ₹5,000.00 - ₹31,5++.36 per month
Benefits:
Health insurance
Schedule:
Day shift
Education:
Bachelor's (Preferred)
Location:
New Delhi, Delhi (Preferred)
Work Location: In person
Location
sng tower, a21+ road no. 06, Delhi, Delhi
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Intern position is now open for candidates interested in the Customer Care sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
