Job Description
Full job description
Remote Customer Support Executive
Company: Daksha Group
Location: Remote (India-based candidates only)
Work Type: Full-Time, Work from Home
Working Hours
Timings: 9:00 AM to 6:00 PM
Days: Monday to Sunday
Weekly Off: One rotational day off per week
Job Responsibilities
Provide customer support through chat, WhatsApp, email, and calls as required.
Handle inquiries, complaints, and feedback in a professional and timely manner.
Maintain accurate records of customer interactions and transactions.
Coordinate with internal teams for order issues, follow-ups, and escalations.
Support documentation, entry of complaint data, and tracking resolution timelines.
Required Skills
Language Proficiency:
Must be proficient in Hindi and English – both written and spoken.
Typing Speed:
Good typing speed is an added advantage.
Communication:
Clear and courteous communication skills with a customer-first approach.
Tech Savvy:
Must be comfortable using WhatsApp Web, Google Sheets, CRM tools, and email platforms.
Eligibility Criteria
Experience:
Prior experience in customer support roles will be preferred.
Device Requirement:
Must have a personal laptop and stable internet connection.
Education:
Minimum 12th pass; Graduate preferred.
Perks & Benefits
Work-from-home flexibility
Opportunity to grow within the organization
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹18,000.00 per month
Benefits:
Internet reimbursement
Work from home
Language:
Hindi (Required)
English (Required)
Work Location: Remote
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Representative position is now open for candidates interested in the Work from home Jobs sector. This role in India offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
