Customer Support Representative

We are looking for dynamic and experienced customer support that can help our customers with their day-to-day support related issues. We are looking for person with at least 2 Years of experience and have hands on experience with Chat and Ticketing system.

We are looking for person with following knowledge:

· Good command over English

· Basic Computer working knowledge

· Customer Support Knowledge

· Some knowledge about Web Sites

· Basic knowledge about ecommerce



Nice to have



· Working knowledge of Chat and Ticketing System

· Any other language would be added advantage

· Positive and helping Attitude



Key Responsibility:



· Manage large amounts of chats and Tickets

· Generate sales leads

· Identify and assess customers needs to achieve satisfaction

· Build sustainable relationships of trust through open and interactive communication

· Provide accurate, valid and complete information by using the right methods/tools

· Meet personal/customer service team sales targets and call handling quotas

· Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

· Keep records of customer interactions, process customer information with vendors.

· Follow communication procedures, guidelines and policies

· Take the extra mile to engage customers



Requirements:



· Proven customer support experience or experience as a client service representative at least 2 year experience

· Strong typing skills, active Listening skill and fluency in English Language.

· Familiarity with Ticketing/Chat systems and practices

· Customer orientation and ability to adapt/respond to different types of characters

· Excellent communication and presentation skills

· Ability to multi-task, priorities, and manage time effectively

· Bachelor’s degree and throughout English Medium

· Willing to work in Shifts