Job Description
Wishtales AI HR – Customer Support Representative
Job Title: Customer Support Representative (US Shift)
Location: Remote (India-based)
Candidate from Kolkata and Delhi Preferred
Working Hours: USA Time Zone (Night Shift IST)
Employment Type: Full-Time
Experience: 1–3 years preferred
Salary: 35k – 40k per month based on experience
Preferred city: Delhi, Kolkata, Mumbai
Preferred colleges include: Delhi University, Presidency College, Jawaharlal Nehru University (JNU), St. Xavier's College.
About the Role
We are looking for a Customer Support Agent with exceptional English language skills (and the ability to speak with a US accent) to join our team and provide outstanding support to our U.S.-based customers. You’ll be the voice of our brand, helping users solve problems, feel valued, and have a seamless experience with our products.
Key Responsibilities
Respond to customer queries through email, chat, and voice support in a timely and empathetic manner.
Resolve product-related questions, technical issues, and general inquiries with clarity and professionalism.
Maintain a deep understanding of our products and services to provide accurate solutions.
Document customer interactions and feedback to help the team improve product and service quality.
Collaborate with internal teams (product, tech, operations) to troubleshoot and resolve issues efficiently.
Ensure high levels of customer satisfaction and maintain support KPIs.
Requirements
Candidate with excellent written and verbal communication in English with US Accent.
1–3 years of experience in customer support or service roles (SaaS/tech company experience is a plus).
Willingness to work night shifts aligned with U.S. time zones (EST/PST).
Strong problem-solving skills and a calm, customer-first attitude.
Comfortable using tools like Zendesk, Intercom, Freshdesk, or similar CRMs.
Reliable internet connection and quiet work environment for remote support.
What We Offer
A fast-paced, supportive team culture
Growth opportunities in a growing tech company
Remote flexibility with a strong work-life balance
Training and upskilling in customer experience and tools
Job Type: Full-time
Pay: ₹35,000.00 - ₹40,000.00 per month
Benefits:
Cell phone reimbursement
Health insurance
Provident Fund
Schedule:
Night shift
Supplemental Pay:
Performance bonus
Shift allowance
Experience:
Customer Support: 1 year (Required)
Language:
English (Required)
Shift availability:
Night Shift (Required)
Work Location: In person
Job Title: Customer Support Representative (US Shift)
Location: Remote (India-based)
Candidate from Kolkata and Delhi Preferred
Working Hours: USA Time Zone (Night Shift IST)
Employment Type: Full-Time
Experience: 1–3 years preferred
Salary: 35k – 40k per month based on experience
Preferred city: Delhi, Kolkata, Mumbai
Preferred colleges include: Delhi University, Presidency College, Jawaharlal Nehru University (JNU), St. Xavier's College.
About the Role
We are looking for a Customer Support Agent with exceptional English language skills (and the ability to speak with a US accent) to join our team and provide outstanding support to our U.S.-based customers. You’ll be the voice of our brand, helping users solve problems, feel valued, and have a seamless experience with our products.
Key Responsibilities
Respond to customer queries through email, chat, and voice support in a timely and empathetic manner.
Resolve product-related questions, technical issues, and general inquiries with clarity and professionalism.
Maintain a deep understanding of our products and services to provide accurate solutions.
Document customer interactions and feedback to help the team improve product and service quality.
Collaborate with internal teams (product, tech, operations) to troubleshoot and resolve issues efficiently.
Ensure high levels of customer satisfaction and maintain support KPIs.
Requirements
Candidate with excellent written and verbal communication in English with US Accent.
1–3 years of experience in customer support or service roles (SaaS/tech company experience is a plus).
Willingness to work night shifts aligned with U.S. time zones (EST/PST).
Strong problem-solving skills and a calm, customer-first attitude.
Comfortable using tools like Zendesk, Intercom, Freshdesk, or similar CRMs.
Reliable internet connection and quiet work environment for remote support.
What We Offer
A fast-paced, supportive team culture
Growth opportunities in a growing tech company
Remote flexibility with a strong work-life balance
Training and upskilling in customer experience and tools
Job Type: Full-time
Pay: ₹35,000.00 - ₹40,000.00 per month
Benefits:
Cell phone reimbursement
Health insurance
Provident Fund
Schedule:
Night shift
Supplemental Pay:
Performance bonus
Shift allowance
Experience:
Customer Support: 1 year (Required)
Language:
English (Required)
Shift availability:
Night Shift (Required)
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Representative position is now open for candidates interested in the Health Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Health Jobs is a plus.