Job Description
About Kayana
At Kayana, we’re dedicated to making customer interactions easier and more enjoyable for businesses in the hospitality and retail sectors. Through our self-service kiosks, mobile ordering systems, and integrated payment solutions, we help companies provide seamless, personalized experiences for their customers.
As part of the Kayana team, you’ll contribute to our shared mission of enhancing customer experiences and supporting businesses in achieving their goals. We’re excited to have you on board as we work together to create lasting value for our clients.
Responsibilities
● Monitoring existing Whatsapp groups for our restaurant and hospitality clients to respond to queries.
● Providing virtual support in real time to clients in the UK, US and more.
● Troubleshooting basic problems with our software and kiosk systems.
● Referring issues to the development team so they can make a ticket to solve the problem.
● Tracking and reporting on the progress of bug fixes to clients.
Requirements
● High proficiency in both written and spoken English is essential to communicate with customers.
● High degree if flexibility and willingness to work fixed shifts.
● Computer literacy, comfortable using communication platforms such as Whatsapp.
● Ability to learn quickly and apply your experiences to future problems.
We want to hear from you if you're ready to take the next step in your career with a company committed to innovation, customer satisfaction, and employee growth. Join us in our journey to redefine the future of dining experiences worldwide.
Pay Range
Band A: Customer support representative with less than 2 years experience.
25,000 - 30,000 INR per month.
Band B: Customer support representative with more than 2 years experience.
30,000 - 35,000 INR per month.
Band C: Customer support representative at the managerial level.
35,000 - 45,000 INR per month.
Job Type: Full-time
Pay: ₹20,000.00 - ₹40,000.00 per month
Schedule:
Rotational shift
UK shift
Experience:
Customer service: 2 years (Required)
Software troubleshooting: 2 years (Required)
Language:
English (Required)
Work Location: In person
At Kayana, we’re dedicated to making customer interactions easier and more enjoyable for businesses in the hospitality and retail sectors. Through our self-service kiosks, mobile ordering systems, and integrated payment solutions, we help companies provide seamless, personalized experiences for their customers.
As part of the Kayana team, you’ll contribute to our shared mission of enhancing customer experiences and supporting businesses in achieving their goals. We’re excited to have you on board as we work together to create lasting value for our clients.
Responsibilities
● Monitoring existing Whatsapp groups for our restaurant and hospitality clients to respond to queries.
● Providing virtual support in real time to clients in the UK, US and more.
● Troubleshooting basic problems with our software and kiosk systems.
● Referring issues to the development team so they can make a ticket to solve the problem.
● Tracking and reporting on the progress of bug fixes to clients.
Requirements
● High proficiency in both written and spoken English is essential to communicate with customers.
● High degree if flexibility and willingness to work fixed shifts.
● Computer literacy, comfortable using communication platforms such as Whatsapp.
● Ability to learn quickly and apply your experiences to future problems.
We want to hear from you if you're ready to take the next step in your career with a company committed to innovation, customer satisfaction, and employee growth. Join us in our journey to redefine the future of dining experiences worldwide.
Pay Range
Band A: Customer support representative with less than 2 years experience.
25,000 - 30,000 INR per month.
Band B: Customer support representative with more than 2 years experience.
30,000 - 35,000 INR per month.
Band C: Customer support representative at the managerial level.
35,000 - 45,000 INR per month.
Job Type: Full-time
Pay: ₹20,000.00 - ₹40,000.00 per month
Schedule:
Rotational shift
UK shift
Experience:
Customer service: 2 years (Required)
Software troubleshooting: 2 years (Required)
Language:
English (Required)
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Representative position is now open for candidates interested in the Customer Care sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
