Job Description
We are looking for Customer Service Representative having 0-2 years of exp to manage calls, customer service inquirers, etc,
Main Activities:
• Open and maintain customer records by updating account information in the backend
• Maintain close contact with sales representatives to obtain information regarding product performance, service requirements and customer requests
• Resolve product or service problems by clarifying the customer's complaint / issues
• Prepares product or service reports by collecting and analysing customer information
• Contribute to team effort by accomplishing related results as required
• Manages the office and administration duties as per the Company policy
What are we looking for :
• Having Experience in international semi- voice calling process.
• Excellent verbal communication skills in English is a must
• Knowledge / understanding of online user behaviour
• Excellent telephone etiquette and ability to demonstrate professional grammar and diction is a must
• Proficient in using MS Office Software mainly Word, Excel, Outlook & PowerPoint with excellent documentation and presentation skills
• Possess an ability to establish a report with customers, identify their concerns and needs and provide effective solutions in a timely manner
·Shift timing will be of + hours between 6 PM to 6 AM
Offers:
• Excellent compensation — well above the market average
• Extensive opportunities for growth and professional development thanks to our mentoring system
• Alternate Saturdays working according to roster
Main Activities:
• Open and maintain customer records by updating account information in the backend
• Maintain close contact with sales representatives to obtain information regarding product performance, service requirements and customer requests
• Resolve product or service problems by clarifying the customer's complaint / issues
• Prepares product or service reports by collecting and analysing customer information
• Contribute to team effort by accomplishing related results as required
• Manages the office and administration duties as per the Company policy
What are we looking for :
• Having Experience in international semi- voice calling process.
• Excellent verbal communication skills in English is a must
• Knowledge / understanding of online user behaviour
• Excellent telephone etiquette and ability to demonstrate professional grammar and diction is a must
• Proficient in using MS Office Software mainly Word, Excel, Outlook & PowerPoint with excellent documentation and presentation skills
• Possess an ability to establish a report with customers, identify their concerns and needs and provide effective solutions in a timely manner
·Shift timing will be of + hours between 6 PM to 6 AM
Offers:
• Excellent compensation — well above the market average
• Extensive opportunities for growth and professional development thanks to our mentoring system
• Alternate Saturdays working according to roster
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Representative|Night Shift position is now open for candidates interested in the Customer Care Executive sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
