Job Description
Customer Support Specialist Wanted at Tourism Holdings Limited (thl)
Tourism Holdings Limited (thl) is the world's leading provider of holiday vehicles for rent and sale, operating under various brands across Australia, New Zealand, the USA, and the UK. Our brands include maui, Apollo, Britz, Cheapa Camper, Hippie, Mighty rentals, and more. We also design motorhomes through Action Manufacturing and create digital products via thl Digital.
Purpose:
We are looking for a four fixed term, full time people as a Customer Support Specialist to provide high-quality on-road customer support by resolving issues and concerns quickly and effectively. You role will support the wider business in complaint resolution and process insurance claims using thl’s electronic and manual systems.
Responsibilities:
Deliver exceptional service to customers, contributing to their unforgettable holiday experiences
Resolve product or service issues by clarifying the problem, determining the cause, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution
Tailor solutions to balance customer and business requirements
Build strong relationships with external suppliers
Maintain knowledge of thl fleet and the geography of New Zealand
Complete assigned tasks accurately, professionally, and promptly
Handle customer complaints positively and escalate appropriately when required
Act as a Subject Matter Expert for branches and departments in complaint resolution
Actively participate in the thl Health and Safety system
Represent the company in alignment with thl’s purpose, vision, and brand pillars
Other duties as required by your manager
Skills and Attributes:
Attention to detail
Analytical skills
Strong communication and interpersonal skills
Multi-tasking and time management
Leadership and coaching abilities
Problem-solving skills
Reliability and adaptability
Proactiveness and continuous improvement mindset
Experience with Microsoft Office applications (D365, Outlook, Excel)
Requirements:
Relevant qualification in a related field is desirable
Excellent customer service and interpersonal skills
Experience in managing written correspondence is desirable
Experience with complaint resolution is essential
Ability to work under pressure
Reliable team player able to work collaboratively
Willing to work flexibly, including weekends and public holidays with prior notic
Benefits:
Competitive wage and comprehensive company benefits
Flexible work environment that embraces travel and experiences
Career progression opportunities within thl
Diverse and inclusive team culture
Are you ready to make a significant impact and lead a dynamic team? Join us at thl and take your career to the next level!
Thank you for your application, We are an equal opportunity employer and we aim to recruit a diverse range of people with a diverse range of talents to help us achieve our goals. Note that only selected candidates will be contacted.
Your privacy is important to us. Our privacy policy explains how we collect, process, use, store and disclose your personal data, as well as your rights associated with that data.
This policy is provided in a layered format so you can click through to the specific areas set out below. Please also use the Glossary at the end of the document to understand the meaning of some of the terms used.
https://www.thlonline.com/privacy
Tourism Holdings Limited (thl) is the world's leading provider of holiday vehicles for rent and sale, operating under various brands across Australia, New Zealand, the USA, and the UK. Our brands include maui, Apollo, Britz, Cheapa Camper, Hippie, Mighty rentals, and more. We also design motorhomes through Action Manufacturing and create digital products via thl Digital.
Purpose:
We are looking for a four fixed term, full time people as a Customer Support Specialist to provide high-quality on-road customer support by resolving issues and concerns quickly and effectively. You role will support the wider business in complaint resolution and process insurance claims using thl’s electronic and manual systems.
Responsibilities:
Deliver exceptional service to customers, contributing to their unforgettable holiday experiences
Resolve product or service issues by clarifying the problem, determining the cause, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution
Tailor solutions to balance customer and business requirements
Build strong relationships with external suppliers
Maintain knowledge of thl fleet and the geography of New Zealand
Complete assigned tasks accurately, professionally, and promptly
Handle customer complaints positively and escalate appropriately when required
Act as a Subject Matter Expert for branches and departments in complaint resolution
Actively participate in the thl Health and Safety system
Represent the company in alignment with thl’s purpose, vision, and brand pillars
Other duties as required by your manager
Skills and Attributes:
Attention to detail
Analytical skills
Strong communication and interpersonal skills
Multi-tasking and time management
Leadership and coaching abilities
Problem-solving skills
Reliability and adaptability
Proactiveness and continuous improvement mindset
Experience with Microsoft Office applications (D365, Outlook, Excel)
Requirements:
Relevant qualification in a related field is desirable
Excellent customer service and interpersonal skills
Experience in managing written correspondence is desirable
Experience with complaint resolution is essential
Ability to work under pressure
Reliable team player able to work collaboratively
Willing to work flexibly, including weekends and public holidays with prior notic
Benefits:
Competitive wage and comprehensive company benefits
Flexible work environment that embraces travel and experiences
Career progression opportunities within thl
Diverse and inclusive team culture
Are you ready to make a significant impact and lead a dynamic team? Join us at thl and take your career to the next level!
Thank you for your application, We are an equal opportunity employer and we aim to recruit a diverse range of people with a diverse range of talents to help us achieve our goals. Note that only selected candidates will be contacted.
Your privacy is important to us. Our privacy policy explains how we collect, process, use, store and disclose your personal data, as well as your rights associated with that data.
This policy is provided in a layered format so you can click through to the specific areas set out below. Please also use the Glossary at the end of the document to understand the meaning of some of the terms used.
https://www.thlonline.com/privacy
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Specialist - On Roads Care position is now open for candidates interested in the Customer Care sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
