Job Description
About JNCTN
At JNCTN we are passionately building the future of digital identity and credential management. We are on the forefront of technology for proving who you are and what you know, and how you acquire, manage and share this information.
Our SaaS platform is now becoming ubiquitous across Aotearoa’s energy sector and we are setting our sights on other verticals and sizable international markets. We have an opportunity for a Customer Support Specialist to help grow our team so we can scale our capabilities and achieve our ambitious goals.
About the role
You will be a customer support champion, encompassing service desk duties, and having direct customer support contact. You will also champion keeping our customer help pages up to date and useful.
To achieve success, you will gain a full functional understanding of our cloud-based product stack, with a focus on how it operates, how our customers use it for their business operations, and actively promote its use and highlight improvements.
You will be part of a team:
Providing first and second level technical support and guidance to our customer base.
Helping customers with onboarding, which includes using scripting tools to gain efficiencies for us and our customers.
Championing the customer experience.
Feeding back to the wider JNCTN team on how we can elevate the customer experience.
You will report to the Senior Solutions Specialist.
Your key responsibilities
Provide first and second-level support to customers, responding to service requests within agreed service levels
Act as a frontline champion for customers, including availability for live chat support at key times
Support customer onboarding, deployment, and go-live activities to ensure a smooth experience
Troubleshoot issues, resolve incidents, and raise bugs or defects through appropriate internal channels
Use scripting or automation tools to streamline onboarding, configuration, and repeatable tasks
Maintain and continuously improve customer help content, FAQs, and support documentation
Build a strong functional understanding of the JNCTN platform and how customers use it in practice
Work closely with Product, UX, Engineering, and DevOps teams to share insights and improve the customer experience
Provide clear, actionable feedback to inform product improvements and reduce customer friction
Contribute to improving internal processes, workflows, and ways of working
Why should you join us?
Flexible ways of working: We offer flexibility around remote work, with the option to work from home up to two days per week
Health & wellbeing: Free health insurance for employees, with subsidised options available for family members, plus a paid day off for your birthday
Shared success: Access to our Employee Share Ownership Plan (ESOP), so you can share in the value you help create
Great place to work: A recently refurbished Wellington office, right on the waterfront and designed for collaboration and focus
Work that matters: Build technology that’s helping make workplaces safer across Aotearoa and internationally
Growth & development: Real opportunities to learn, grow, and shape your career as we scale
How to apply
You can apply using this website, or email your CV and a cover letter to: [email protected]
Applicants must have the legal right to work in New Zealand.
Company Overview
At JNCTN we are passionately building the future of digital identity and credential management. We are on the forefront of technology for proving who you are and what you know, and how you acquire, manage and share this information.
Return to Searc
At JNCTN we are passionately building the future of digital identity and credential management. We are on the forefront of technology for proving who you are and what you know, and how you acquire, manage and share this information.
Our SaaS platform is now becoming ubiquitous across Aotearoa’s energy sector and we are setting our sights on other verticals and sizable international markets. We have an opportunity for a Customer Support Specialist to help grow our team so we can scale our capabilities and achieve our ambitious goals.
About the role
You will be a customer support champion, encompassing service desk duties, and having direct customer support contact. You will also champion keeping our customer help pages up to date and useful.
To achieve success, you will gain a full functional understanding of our cloud-based product stack, with a focus on how it operates, how our customers use it for their business operations, and actively promote its use and highlight improvements.
You will be part of a team:
Providing first and second level technical support and guidance to our customer base.
Helping customers with onboarding, which includes using scripting tools to gain efficiencies for us and our customers.
Championing the customer experience.
Feeding back to the wider JNCTN team on how we can elevate the customer experience.
You will report to the Senior Solutions Specialist.
Your key responsibilities
Provide first and second-level support to customers, responding to service requests within agreed service levels
Act as a frontline champion for customers, including availability for live chat support at key times
Support customer onboarding, deployment, and go-live activities to ensure a smooth experience
Troubleshoot issues, resolve incidents, and raise bugs or defects through appropriate internal channels
Use scripting or automation tools to streamline onboarding, configuration, and repeatable tasks
Maintain and continuously improve customer help content, FAQs, and support documentation
Build a strong functional understanding of the JNCTN platform and how customers use it in practice
Work closely with Product, UX, Engineering, and DevOps teams to share insights and improve the customer experience
Provide clear, actionable feedback to inform product improvements and reduce customer friction
Contribute to improving internal processes, workflows, and ways of working
Why should you join us?
Flexible ways of working: We offer flexibility around remote work, with the option to work from home up to two days per week
Health & wellbeing: Free health insurance for employees, with subsidised options available for family members, plus a paid day off for your birthday
Shared success: Access to our Employee Share Ownership Plan (ESOP), so you can share in the value you help create
Great place to work: A recently refurbished Wellington office, right on the waterfront and designed for collaboration and focus
Work that matters: Build technology that’s helping make workplaces safer across Aotearoa and internationally
Growth & development: Real opportunities to learn, grow, and shape your career as we scale
How to apply
You can apply using this website, or email your CV and a cover letter to: [email protected]
Applicants must have the legal right to work in New Zealand.
Company Overview
At JNCTN we are passionately building the future of digital identity and credential management. We are on the forefront of technology for proving who you are and what you know, and how you acquire, manage and share this information.
Return to Searc
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Specialist position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Wellington offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
