Job Description
Overview
Being a “customer first” company, the Customer Support division is critical to hoichoi. This team comprises of enthusiastic, passionate, fun-loving, and highly communicative individuals who continuously work towards ensuring a great experience for hoichoi users at all times.
This is a high commitment role and you will fit right in if you believe in delivering the best of service experience and are passionate about entertainment.
Job Role
• Answer user communication/queries via emails live chats, and calls
• Ensure minimum turnaround time for resolving user queries & complaints
• Deliver best in class service in the friendliest and timely manner
• Suggest process & product improvements based on user feedback
• Assist the team in reporting & analysis
Qualifications
• 2+ years’ experience in customer service specializing in Inbound/Outbound support, ideally from an internet start-up/e-commerce background
• Excellent proficiency in Tamil, Malayam, and English
• Critical thinking and problem-solving skills
• An understanding of the 'Customer First' principle and committed to consistently delivering high-quality customer support
Job Type: Full-time
Skills:- Customer Support, English Proficiency, tamil and malayalam
Being a “customer first” company, the Customer Support division is critical to hoichoi. This team comprises of enthusiastic, passionate, fun-loving, and highly communicative individuals who continuously work towards ensuring a great experience for hoichoi users at all times.
This is a high commitment role and you will fit right in if you believe in delivering the best of service experience and are passionate about entertainment.
Job Role
• Answer user communication/queries via emails live chats, and calls
• Ensure minimum turnaround time for resolving user queries & complaints
• Deliver best in class service in the friendliest and timely manner
• Suggest process & product improvements based on user feedback
• Assist the team in reporting & analysis
Qualifications
• 2+ years’ experience in customer service specializing in Inbound/Outbound support, ideally from an internet start-up/e-commerce background
• Excellent proficiency in Tamil, Malayam, and English
• Critical thinking and problem-solving skills
• An understanding of the 'Customer First' principle and committed to consistently delivering high-quality customer support
Job Type: Full-time
Skills:- Customer Support, English Proficiency, tamil and malayalam
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Voice position is now open for candidates interested in the Customer Care Executive sector. This role in Navi Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
