Job Description
Job Details
Inbound customer support
Job Description :
Designation : Customer Service Executive (Voice Process) Hindi Mandatory
Qualification : 12th /Diploma /Any
Industry : BPO
Process : Voice process (Inbound)
Shift : Rotational Shift between (7AM to 11PM)
Eligibility : Fresher/ Experienced
Job location : Chennai
Languages Known : Hindi, English
Roles and Responsibilities
1. Customer Service Executives are required to answer incoming calls from callers for various reasons- answer inquiries, resolve complaints, requests and provide information.
2. Identifying and assessing customers’ needs to achieve satisfaction.
3. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
4. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
5. Keep records of customer interaction
Desired Candidate Profile
+2/Diploma/Graduates/PG.
Should be fluent in Hindi, English
Relevant experience in customer service would be an added advantage.
Very good spoken English & Good Attitude
Perks and Benefits
Salary plus OT/incentives
Job Types: Fresher, Full-time
Salary: ₹16,000.00 - ₹17,000.00 per month
Schedule:
• Rotational shift
Supplemental pay types:
• Overtime pay
Ability to commute/relocate:
• Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Education:
• Higher Secondary(12th Pass) (Preferred)
Language:
• Hindi (Preferred)
Speak with the employer
++1
Inbound customer support
Job Description :
Designation : Customer Service Executive (Voice Process) Hindi Mandatory
Qualification : 12th /Diploma /Any
Industry : BPO
Process : Voice process (Inbound)
Shift : Rotational Shift between (7AM to 11PM)
Eligibility : Fresher/ Experienced
Job location : Chennai
Languages Known : Hindi, English
Roles and Responsibilities
1. Customer Service Executives are required to answer incoming calls from callers for various reasons- answer inquiries, resolve complaints, requests and provide information.
2. Identifying and assessing customers’ needs to achieve satisfaction.
3. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
4. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
5. Keep records of customer interaction
Desired Candidate Profile
+2/Diploma/Graduates/PG.
Should be fluent in Hindi, English
Relevant experience in customer service would be an added advantage.
Very good spoken English & Good Attitude
Perks and Benefits
Salary plus OT/incentives
Job Types: Fresher, Full-time
Salary: ₹16,000.00 - ₹17,000.00 per month
Schedule:
• Rotational shift
Supplemental pay types:
• Overtime pay
Ability to commute/relocate:
• Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Education:
• Higher Secondary(12th Pass) (Preferred)
Language:
• Hindi (Preferred)
Speak with the employer
++1
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Voice position is now open for candidates interested in the Customer Care Executive sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
