Job Description
We are hiring Customer/Technical Support Executives for Telecom process in Mumbai/
Undergraduates freshers/experienced
Salary upto 6 LPA
Rotational (18 Hours US work window, 6:00 PM IST – 09:30 AM IST), 5 days a week
Skills & Competency Requirements
Excellent Communication Skills (Written & Verbal) – Ability to convey ideas clearly and professionally across all channels.
Active Listening Skills – Attentive, patient, and capable of listening without interrupting.
Objection Handling Skills – Ability to think quickly, provide alternatives, and anticipate potential obstacles.
Persuasiveness & Diligence – Demonstrates persistence and confidence in influencing outcomes.
Achievement Orientation – Takes ownership of tasks, remains focused on personal performance, and strives to exceed targets.
Team Collaboration & Relationship Building – Works effectively within a team, building positive relationships with both customers and colleagues.
Constructive Team Interaction – Listens to and responds appropriately to team members’ ideas.
Problem-Solving Skills – Applies logical thinking to identify issues and implement effective solutions.
Computer Proficiency – Basic computer literacy with good typing accuracy and speed.
MS Office Knowledge – Working knowledge of Microsoft Word and Excel.
Industry Experience (Mandatory) – Prior experience in live chat processes, customer service, or the telecom industry.
Upselling/Proactive Sales Experience (Mandatory) – Proven ability to identify opportunities and engage in upselling through live chat.
Job Types: Full-time, Permanent, Fresher
Pay: ₹300,000.00 - ₹600,000.00 per year
Benefits:
Health insurance
Provident Fund
Language:
English (Preferred)
Work Location: In person
Undergraduates freshers/experienced
Salary upto 6 LPA
Rotational (18 Hours US work window, 6:00 PM IST – 09:30 AM IST), 5 days a week
Skills & Competency Requirements
Excellent Communication Skills (Written & Verbal) – Ability to convey ideas clearly and professionally across all channels.
Active Listening Skills – Attentive, patient, and capable of listening without interrupting.
Objection Handling Skills – Ability to think quickly, provide alternatives, and anticipate potential obstacles.
Persuasiveness & Diligence – Demonstrates persistence and confidence in influencing outcomes.
Achievement Orientation – Takes ownership of tasks, remains focused on personal performance, and strives to exceed targets.
Team Collaboration & Relationship Building – Works effectively within a team, building positive relationships with both customers and colleagues.
Constructive Team Interaction – Listens to and responds appropriately to team members’ ideas.
Problem-Solving Skills – Applies logical thinking to identify issues and implement effective solutions.
Computer Proficiency – Basic computer literacy with good typing accuracy and speed.
MS Office Knowledge – Working knowledge of Microsoft Word and Excel.
Industry Experience (Mandatory) – Prior experience in live chat processes, customer service, or the telecom industry.
Upselling/Proactive Sales Experience (Mandatory) – Proven ability to identify opportunities and engage in upselling through live chat.
Job Types: Full-time, Permanent, Fresher
Pay: ₹300,000.00 - ₹600,000.00 per year
Benefits:
Health insurance
Provident Fund
Language:
English (Preferred)
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support - Voice || Chat position is now open for candidates interested in the Health Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Health Jobs is a plus.
