Job Description
Job Responsibilities(JR) : 6 8 Areas
Actionable (4-6)
Post disbursement Customer Service Activities
To provide services to Retail Asset customers post disbursement of loans.
Timely and accurate resolution of Customer Complains and queries.
To meet the agreed TATs ( as per SLA document) for all customer service like Foreclosures, issuance of NOCs and other activities of CSD
To ensure that processing is done without any errors and within prescribed TATs
To ensure adequate/appropriate infrastructure at Customer Service Centers.
To ensure complete 5S is implemented and maintained at CSD.
To focus on productivity and achieve efficiency levels as desired by senior management
Ensure that agreed control processes and procedure are implemented to identify and mitigate risks in his/her area of responsibility. Aim for Nil Operational Errors.
To ensure excellent rating in QIG audit.
Process Excellence and Enhancements
Identify and recommend measures to check unproductive volumes and cases of potential misuse of the banking systems
Suggest gaps in processes, if any, and changes required to address such gaps.
To take up projects at regional level.
Punctuality, discipline, attendance & training, Complaint management
To maintain punctuality, discipline and office decorum at all the time.
Ensure attendance is marked on daily basis through proper channel.
Ensure that all Processes followed at Branch Operations are as per Standard Operating Procedures laid down in the Operations Manual.
Ensure password sharing policy adhered to.
To ensure clean and hygienic environment in the Branch
Actionable (4-6)
Post disbursement Customer Service Activities
To provide services to Retail Asset customers post disbursement of loans.
Timely and accurate resolution of Customer Complains and queries.
To meet the agreed TATs ( as per SLA document) for all customer service like Foreclosures, issuance of NOCs and other activities of CSD
To ensure that processing is done without any errors and within prescribed TATs
To ensure adequate/appropriate infrastructure at Customer Service Centers.
To ensure complete 5S is implemented and maintained at CSD.
To focus on productivity and achieve efficiency levels as desired by senior management
Ensure that agreed control processes and procedure are implemented to identify and mitigate risks in his/her area of responsibility. Aim for Nil Operational Errors.
To ensure excellent rating in QIG audit.
Process Excellence and Enhancements
Identify and recommend measures to check unproductive volumes and cases of potential misuse of the banking systems
Suggest gaps in processes, if any, and changes required to address such gaps.
To take up projects at regional level.
Punctuality, discipline, attendance & training, Complaint management
To maintain punctuality, discipline and office decorum at all the time.
Ensure attendance is marked on daily basis through proper channel.
Ensure that all Processes followed at Branch Operations are as per Standard Operating Procedures laid down in the Operations Manual.
Ensure password sharing policy adhered to.
To ensure clean and hygienic environment in the Branch
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Voice position is now open for candidates interested in the Customer Care Executive sector. This role in Indore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
