Job Description
50/50 focus - Leading the team, and hands-on support to Domain customers.
Hybrid working in an awesome, collaborative team.
Unlock career growth opportunities across Tech, Marketing & Data.
About CoStar Group:
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitise the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We've continually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.
About Domain:
Domain is a leading property technology and services marketplace that is home to one of the largest portfolios of property brands in Australia, including the Domain, Allhomes and Commercial Real Estate (CRE) platforms. In 2026, Domain became part of CoStar Group (NASDAQ: CSGP), a global leader in commercial real estate information, analytics, online marketplaces and 3D digital twin technology. Together, Domain and CoStar Group is dedicated to digitising the world’s real estate, empowering all people to discover properties, insights, and connections that improve their businesses and lives.
About the Role
As a Customer Support Team Leader you’ll split your time between leading our frontline team (main focus), whilst also helping customers and keeping your knowledge sharp.
You’ll be an important pillar of customer and technical support for our property listings platforms through to our data-driven Agent solutions, whilst also building a fun and collaborative culture and supporting the team to achieve their KPIs through 1 on 1’s, running team incentives and engagement activities and being an expert in our products. In this busy role, you’ll also assist with an array of customer enquiries from the simple to the complex - everything from helping clients update their listings, to troubleshooting platform issues and providing internal support to other teams within Domain.
For a passionate and resilient problem-solver, you’ve come at a good time!
With Domain now part of the CoStar Group, this is just the beginning as our tech gets better and our teams get bigger, bringing more opportunities to choose your own adventure with career pathways into Tech, Marketing and Data through our bespoke development plans, as well as more Leadership roles as the Support team grows.
Why Join Us:
We're the right-sized business for you to make a real impact, with a workplace culture where you can be you. There’s so many perks! Here’s some of the favourites…
Work from home flexibility - 3 days in the office per week.
Up to 20 weeks paid parental leave for primary carers.
Work from overseas once per year.
Leadership development programs, LinkedIn Learning and more.
Regular social events including our famous Innovation Days and annual BBQ!
Hybrid working in an awesome, collaborative team.
Unlock career growth opportunities across Tech, Marketing & Data.
About CoStar Group:
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitise the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We've continually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.
About Domain:
Domain is a leading property technology and services marketplace that is home to one of the largest portfolios of property brands in Australia, including the Domain, Allhomes and Commercial Real Estate (CRE) platforms. In 2026, Domain became part of CoStar Group (NASDAQ: CSGP), a global leader in commercial real estate information, analytics, online marketplaces and 3D digital twin technology. Together, Domain and CoStar Group is dedicated to digitising the world’s real estate, empowering all people to discover properties, insights, and connections that improve their businesses and lives.
About the Role
As a Customer Support Team Leader you’ll split your time between leading our frontline team (main focus), whilst also helping customers and keeping your knowledge sharp.
You’ll be an important pillar of customer and technical support for our property listings platforms through to our data-driven Agent solutions, whilst also building a fun and collaborative culture and supporting the team to achieve their KPIs through 1 on 1’s, running team incentives and engagement activities and being an expert in our products. In this busy role, you’ll also assist with an array of customer enquiries from the simple to the complex - everything from helping clients update their listings, to troubleshooting platform issues and providing internal support to other teams within Domain.
For a passionate and resilient problem-solver, you’ve come at a good time!
With Domain now part of the CoStar Group, this is just the beginning as our tech gets better and our teams get bigger, bringing more opportunities to choose your own adventure with career pathways into Tech, Marketing and Data through our bespoke development plans, as well as more Leadership roles as the Support team grows.
Why Join Us:
We're the right-sized business for you to make a real impact, with a workplace culture where you can be you. There’s so many perks! Here’s some of the favourites…
Work from home flexibility - 3 days in the office per week.
Up to 20 weeks paid parental leave for primary carers.
Work from overseas once per year.
Leadership development programs, LinkedIn Learning and more.
Regular social events including our famous Innovation Days and annual BBQ!
💡 Quick Summary
Seeking a career-building opportunity? The CX Operations Team Leader position is now open for candidates interested in the Operations Executive Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
