Job Description
Customer Experience Owner (CXO) - CRM Integrations
Mō Mātou | About us:
At ASB, we believe progress is more than just financial — it's about helping New Zealanders, communities, and our environment thrive together. We're a purpose-led organisation with a proud history and a clear vision: to support Kiwis in getting one step ahead. Our work is guided by strong values — caring, integrity, courage, passion, and unity — and brought to life by a diverse team of people who genuinely care about making a difference.
As one of Aotearoa's most trusted banking partners, we combine the stability and scale of a large organisation with a culture that ensures you're recognised as an individual. Your ideas, your growth, and your contribution matter here — and you'll be supported to do meaningful work that has a real impact, every day.
Mō te Tūranga | About the role:
As a Customer Experience Owner (CXO), you'll lead squads to deliver connected experiences that meet customer and employee needs while driving business value. You'll balance incremental improvements with bold innovation, foster a safe learning culture, and ensure outcomes align with strategic goals.
You'll work collaboratively across tribes, platforms, and leadership teams to manage risks, remove blockers, and maintain visibility of outcomes. Your role will be pivotal in shaping roadmaps, refining backlogs, and enabling delivery excellence through ASB's work model.
Ō Pūkenga | About you:
We're looking for a strategic and innovative leader who thrives in a collaborative environment. You'll bring:
Courage to challenge the status quo and embrace feedback-driven change
Strategic agility with a clear link between vision and action
Innovation management skills to harness and scale creative ideas
Collaborative stakeholder engagement and alignment
Broad technical capability to connect teams and drive decision-making
A mindset grounded in empowerment, pace, customer obsession, transparency, and continuous learning
Te mahi ki ASB | Working for ASB
ASB's sense of who we are and what we stand for is grounded in our values. They guide our business in our day-to-day interactions with our team, customers and community. They are what makes ASB — ASB.
Career Growth: Access to learning and development through training sessions, courses, and internal opportunities
Inclusive Culture: Join values-led teams that celebrate diversity and support employee-led communities
Health & Wellbeing: Southern Cross Wellbeing One health insurance, lifestyle and volunteering leave, and mental wellbeing support
Meaningful Benefits: Enjoy discounted banking, insurance, and a generous parental leave top-up
Impactful Work: Be part of a purpose-led organisation that makes a difference for New Zealanders
If this opportunity sounds like it's a good fit for you, submit your application today.
Job details
Reference #
JN161254
Posted on
30 Jul 2026
Location(s)
Auckland, North Wharf
Expertise
Leadership
Work type(s)
Full Time
position description - cxo.docx
Application closes on -
Return to Search Result
Mō Mātou | About us:
At ASB, we believe progress is more than just financial — it's about helping New Zealanders, communities, and our environment thrive together. We're a purpose-led organisation with a proud history and a clear vision: to support Kiwis in getting one step ahead. Our work is guided by strong values — caring, integrity, courage, passion, and unity — and brought to life by a diverse team of people who genuinely care about making a difference.
As one of Aotearoa's most trusted banking partners, we combine the stability and scale of a large organisation with a culture that ensures you're recognised as an individual. Your ideas, your growth, and your contribution matter here — and you'll be supported to do meaningful work that has a real impact, every day.
Mō te Tūranga | About the role:
As a Customer Experience Owner (CXO), you'll lead squads to deliver connected experiences that meet customer and employee needs while driving business value. You'll balance incremental improvements with bold innovation, foster a safe learning culture, and ensure outcomes align with strategic goals.
You'll work collaboratively across tribes, platforms, and leadership teams to manage risks, remove blockers, and maintain visibility of outcomes. Your role will be pivotal in shaping roadmaps, refining backlogs, and enabling delivery excellence through ASB's work model.
Ō Pūkenga | About you:
We're looking for a strategic and innovative leader who thrives in a collaborative environment. You'll bring:
Courage to challenge the status quo and embrace feedback-driven change
Strategic agility with a clear link between vision and action
Innovation management skills to harness and scale creative ideas
Collaborative stakeholder engagement and alignment
Broad technical capability to connect teams and drive decision-making
A mindset grounded in empowerment, pace, customer obsession, transparency, and continuous learning
Te mahi ki ASB | Working for ASB
ASB's sense of who we are and what we stand for is grounded in our values. They guide our business in our day-to-day interactions with our team, customers and community. They are what makes ASB — ASB.
Career Growth: Access to learning and development through training sessions, courses, and internal opportunities
Inclusive Culture: Join values-led teams that celebrate diversity and support employee-led communities
Health & Wellbeing: Southern Cross Wellbeing One health insurance, lifestyle and volunteering leave, and mental wellbeing support
Meaningful Benefits: Enjoy discounted banking, insurance, and a generous parental leave top-up
Impactful Work: Be part of a purpose-led organisation that makes a difference for New Zealanders
If this opportunity sounds like it's a good fit for you, submit your application today.
Job details
Reference #
JN161254
Posted on
30 Jul 2026
Location(s)
Auckland, North Wharf
Expertise
Leadership
Work type(s)
Full Time
position description - cxo.docx
Application closes on -
Return to Search Result
💡 Quick Summary
Seeking a career-building opportunity? The CXO - CRM Integrations position is now open for candidates interested in the Bank Jobs sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.