Job Description
Customer Experience Owner (CXO) - Cards Switch
Mō Mātou | About us:
At ASB, we believe progress is more than just financial — it's about helping New Zealanders, communities, and our environment thrive together. We're a purpose-led organisation with a proud history and a clear vision: to support Kiwis in getting one step ahead. Our work is guided by strong values — caring, integrity, courage, passion, and unity — and brought to life by a diverse team of people who genuinely care about making a difference.
As one of Aotearoa's most trusted banking partners, we combine the stability and scale of a large organisation with a culture that ensures you're recognised as an individual. Your ideas, your growth, and your contribution matter here — and you'll be supported to do meaningful work that has a real impact, every day.
Mō te Tūranga | About the role:
As a Customer Experience Owner (CXO) - Cards Switch, you'll be part of the Payments Platform leadership team, driving change and innovation across ASB's critical card infrastructure. You'll lead squads to deliver connected experiences that meet customer and employee needs while ensuring compliance, security, and strategic alignment.
This role requires deep expertise in card issuing and acquiring transaction processing, card switch infrastructure, and scheme compliance. You'll interpret mandates into actionable business and technical requirements, manage third-party payment environment linkages, and influence vendor compliance. You'll also be responsible for card vulnerability and security adherence, including key management, and governance of card vendors and supplier relationships.
Ō Pūkenga | About you:
We're looking for a strategic and technically proficient leader with proven experience in:
Card issuing and acquiring transaction processing
Card switch infrastructure and rule logic
Card scheme compliance and mandate interpretation
Managing third-party payment environment linkages
Card vulnerability and security adherence, including key management
Governance of card vendors and supplier relationships
Delivering and improving card customer experiences in financial organisations
You'll bring courage to challenge the status quo, strategic agility, innovation management skills, and collaborative stakeholder engagement. Your broad technical capability will enable you to connect teams and drive decision-making across the Payments Platform.
Te mahi ki ASB | Working for ASB
ASB's sense of who we are and what we stand for is grounded in our values. They guide our business in our day-to-day interactions with our team, customers and community. They are what makes ASB — ASB.
Career Growth: Access to learning and development through training sessions, courses, and internal opportunities
Inclusive Culture: Join values-led teams that celebrate diversity and support employee-led communities
Health & Wellbeing: Southern Cross Wellbeing One health insurance, lifestyle and volunteering leave, and mental wellbeing support
Meaningful Benefits: Enjoy discounted banking, insurance, and a generous parental leave top-up
Impactful Work: Be part of a purpose-led organisation that makes a difference for New Zealanders
If this opportunity sounds like it's a good fit for you, submit your application today.
Job details
Reference #
WP158927
Posted on
30 Jul 2026
Location(s)
Auckland
Expertise
Product Development
Work type(s)
Fixed Term
Application closes on -
Mō Mātou | About us:
At ASB, we believe progress is more than just financial — it's about helping New Zealanders, communities, and our environment thrive together. We're a purpose-led organisation with a proud history and a clear vision: to support Kiwis in getting one step ahead. Our work is guided by strong values — caring, integrity, courage, passion, and unity — and brought to life by a diverse team of people who genuinely care about making a difference.
As one of Aotearoa's most trusted banking partners, we combine the stability and scale of a large organisation with a culture that ensures you're recognised as an individual. Your ideas, your growth, and your contribution matter here — and you'll be supported to do meaningful work that has a real impact, every day.
Mō te Tūranga | About the role:
As a Customer Experience Owner (CXO) - Cards Switch, you'll be part of the Payments Platform leadership team, driving change and innovation across ASB's critical card infrastructure. You'll lead squads to deliver connected experiences that meet customer and employee needs while ensuring compliance, security, and strategic alignment.
This role requires deep expertise in card issuing and acquiring transaction processing, card switch infrastructure, and scheme compliance. You'll interpret mandates into actionable business and technical requirements, manage third-party payment environment linkages, and influence vendor compliance. You'll also be responsible for card vulnerability and security adherence, including key management, and governance of card vendors and supplier relationships.
Ō Pūkenga | About you:
We're looking for a strategic and technically proficient leader with proven experience in:
Card issuing and acquiring transaction processing
Card switch infrastructure and rule logic
Card scheme compliance and mandate interpretation
Managing third-party payment environment linkages
Card vulnerability and security adherence, including key management
Governance of card vendors and supplier relationships
Delivering and improving card customer experiences in financial organisations
You'll bring courage to challenge the status quo, strategic agility, innovation management skills, and collaborative stakeholder engagement. Your broad technical capability will enable you to connect teams and drive decision-making across the Payments Platform.
Te mahi ki ASB | Working for ASB
ASB's sense of who we are and what we stand for is grounded in our values. They guide our business in our day-to-day interactions with our team, customers and community. They are what makes ASB — ASB.
Career Growth: Access to learning and development through training sessions, courses, and internal opportunities
Inclusive Culture: Join values-led teams that celebrate diversity and support employee-led communities
Health & Wellbeing: Southern Cross Wellbeing One health insurance, lifestyle and volunteering leave, and mental wellbeing support
Meaningful Benefits: Enjoy discounted banking, insurance, and a generous parental leave top-up
Impactful Work: Be part of a purpose-led organisation that makes a difference for New Zealanders
If this opportunity sounds like it's a good fit for you, submit your application today.
Job details
Reference #
WP158927
Posted on
30 Jul 2026
Location(s)
Auckland
Expertise
Product Development
Work type(s)
Fixed Term
Application closes on -
💡 Quick Summary
Seeking a career-building opportunity? The CXO - Payments - Card Switch position is now open for candidates interested in the Bank Jobs sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
