Job Description
Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.
We provide comprehensive training to develop your technical and professional skills, and a career pathway to explore the skills needed for other roles.
E whakarato ana mātou ki te whakangungu i o pūkenga hangarau, pūkenga ngaio, me te whakarite huarahi kia torohia ngā pūkenga e hiahia ana mō tūranga kē atu.
Our policy is to promote from within, enabling opportunities for advancing your career.
Ko tā mātou kaupapa here he tautīnei mai i roto, kia whakawhānui i ngā āheinga kia kōkiri ai tō umanga.
About the Role (your why)
The role is based at our Wellington Data Centre and involves a rotating shift pattern with night and day shift work.
·The 24x7 Data Centre Site Lead role leads the operational and facility activity within their Data Centre during their shift.
In this role you will be co-ordinating scheduled and ad hoc tasks with the on-site Floor Technicians and Operators as well as actively undertaking tasks as set out by the 24x7 Operations Manager and 24x7 Facilities Engineers.
In this role you will be leading and mentoring staff within your team.
You will be responsible for your site whilst on shift and support maintenance activities by following Datacom Data Centre’s Standard Operating Procedures and supervising maintenance contractors.
This is an active role and you may be called upon to support the Data Centre Technicians undertaking customer or Data Centre work.
What you’ll do
This role is responsible for undertaking maintenance and operational tasks and acts as on-site supervision of the Data Centre Operations team who are actively engaged in the daily BAU running of our Data Centres.
Maintain daily work schedule.
Contributing to operational leadership meetings.
Complete and contribute to the Data Centre training programme.
Ensure all batch processing deadlines and requirements are met.
Assisting customers with enquiries and troubleshooting issues.
Ensure health and safety requirements are adhered to.
Identifying and recording all hardware faults and escalating to relevant parties.
Provide ****** for customers and engineers in the Data Centre.
Installation and/or management of Data Centre infrastructure including power systems, IT and telecommunications equipment, cabling, and server racks.
Ensure adherence to (and documentation of) existing and new standards relating to customer change.
Completion of all site tasks assigned to you in a timely manner and communication of status.
Managing incidents and escalating as required.
Ensure all Datacom security objectives are strictly adhered to.
Being part of a culture of continuous improvement, seeking out efficiencies, service improvements, and new ways of working.
Please note to meet our security requirements applicants must have the legal right to work in New Zealand.
What you’ll bring
Experience leading a small team.
Overall knowledge on how to coordinate a small team’s workload.
Able to deal with emergencies and conflict situations calmly and effectively.
Comfortable with hands on tasks (e.g. computer equipment installations)
Flexibility to work a rotating shift pattern (day and night shift).
Strong communication and interpersonal skills.
Able to troubleshoot customer and facility technical issues.
Able to remain calm under pressure.
Comfortable to work at heights (up to 4m).
Able to complete repeatable processes in a timely and accurate manner.
Working knowledge of Microsoft application suite.
Previous IT experience is preferred but not required for this role.
Preferred working knowledge of IT and data cabling concepts.
Why join us here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.
We provide comprehensive training to develop your technical and professional skills, and a career pathway to explore the skills needed for other roles.
E whakarato ana mātou ki te whakangungu i o pūkenga hangarau, pūkenga ngaio, me te whakarite huarahi kia torohia ngā pūkenga e hiahia ana mō tūranga kē atu.
Our policy is to promote from within, enabling opportunities for advancing your career.
Ko tā mātou kaupapa here he tautīnei mai i roto, kia whakawhānui i ngā āheinga kia kōkiri ai tō umanga.
About the Role (your why)
The role is based at our Wellington Data Centre and involves a rotating shift pattern with night and day shift work.
·The 24x7 Data Centre Site Lead role leads the operational and facility activity within their Data Centre during their shift.
In this role you will be co-ordinating scheduled and ad hoc tasks with the on-site Floor Technicians and Operators as well as actively undertaking tasks as set out by the 24x7 Operations Manager and 24x7 Facilities Engineers.
In this role you will be leading and mentoring staff within your team.
You will be responsible for your site whilst on shift and support maintenance activities by following Datacom Data Centre’s Standard Operating Procedures and supervising maintenance contractors.
This is an active role and you may be called upon to support the Data Centre Technicians undertaking customer or Data Centre work.
What you’ll do
This role is responsible for undertaking maintenance and operational tasks and acts as on-site supervision of the Data Centre Operations team who are actively engaged in the daily BAU running of our Data Centres.
Maintain daily work schedule.
Contributing to operational leadership meetings.
Complete and contribute to the Data Centre training programme.
Ensure all batch processing deadlines and requirements are met.
Assisting customers with enquiries and troubleshooting issues.
Ensure health and safety requirements are adhered to.
Identifying and recording all hardware faults and escalating to relevant parties.
Provide ****** for customers and engineers in the Data Centre.
Installation and/or management of Data Centre infrastructure including power systems, IT and telecommunications equipment, cabling, and server racks.
Ensure adherence to (and documentation of) existing and new standards relating to customer change.
Completion of all site tasks assigned to you in a timely manner and communication of status.
Managing incidents and escalating as required.
Ensure all Datacom security objectives are strictly adhered to.
Being part of a culture of continuous improvement, seeking out efficiencies, service improvements, and new ways of working.
Please note to meet our security requirements applicants must have the legal right to work in New Zealand.
What you’ll bring
Experience leading a small team.
Overall knowledge on how to coordinate a small team’s workload.
Able to deal with emergencies and conflict situations calmly and effectively.
Comfortable with hands on tasks (e.g. computer equipment installations)
Flexibility to work a rotating shift pattern (day and night shift).
Strong communication and interpersonal skills.
Able to troubleshoot customer and facility technical issues.
Able to remain calm under pressure.
Comfortable to work at heights (up to 4m).
Able to complete repeatable processes in a timely and accurate manner.
Working knowledge of Microsoft application suite.
Previous IT experience is preferred but not required for this role.
Preferred working knowledge of IT and data cabling concepts.
Why join us here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
💡 Quick Summary
Seeking a career-building opportunity? The Data Centre Site Lead 24x7 position is now open for candidates interested in the Customer Care sector. This role in Wellington offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
