Defence Business Services (DBS) Enquiry Centre Advisor

UK Civil Service


SO2 DAO Qualification Development Manager
UK Civil Service • Shrivenham, United Kingdom • via LinkedIn
1 day ago
Part-time
No Degree Mentioned
Apply on LinkedIn
Job description
Contents
• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

Location

Defence Academy of the United Kingdom, Shrivenham, Swindon, SN6 8LA

About The Job

Job summary

Are you looking for a challenging and rewarding role within the Defence? The Defence Awarding Organisation (DAO) are currently seeking a dynamic individual to join our team as an SO2 DAO Qualification Development Manager.

The Defence Awarding Organisation (DAO) develops and awards Ofqual accredited vocational qualifications for use by armed forces personnel (regular and reserve) and MOD Civil Servants, in recognition of defence training.

The SO2 DAO Qualification Development Manager plays a critical role in ensuring the currency and quality of DAO's accredited qualifications. This position supports the delivery of registered qualifications across all services (Army, RN, RAF) and Defence (STRATCOM).

Key Responsibilities
• Develop, review, and register DAO accredited qualifications.
• Ensure the design and development of qualifications meet Defence and Ofqual policies.
• Manage an efficient assurance and audit framework for over 20+ DAO Awarding Centres.
• Undertake line management, mentoring, and countersigning tasks.
• Provide support and guidance to potential new Awarding Centres, ensuring they meet DAO Centre and Ofqual requirements.
• Update DAO policy to ensure compliance with Defence, Ofqual, and The Regulated Qualifications Framework (RQF).
• Act as a point of contact for DAO Qualifications, addressing issues and coordinating the registration of qualifications with Ofqual.
• Liaise with key personnel and external agencies to ensure best practices with qualification delivery.
• Act as a consultant on Defence accreditation issues related to DAO qualifications.

Working in a regulated environment, the successful candidate should be organised, detail orientated and have excellent communication skills.

A background in education is desirable but not essential, and there are opportunities to gain Level 3 and 4 qualifications to support the role.

If you are passionate about education, qualifications, and making a difference, we would love to hear from you.

This position is advertised at 37 hours per week.

Job Description

The successful candidate will have responsibility for, but not limited to, the following areas:
• Undertake line management, mentoring and countersigning tasks as required by the role. This role has 1 direct reportees SO3 DAO Business Support 1 and will deputise in absence of SO1 DAO Responsible Officer (RO) (as required).
• Undertake learning and development and upskilling as required.
• Responsible for the efficient mapping, review process, development, delivery, and award of allocated DAO qualifications in support of Defence accreditation policy and Ofqual regulations.
• Write, update and implement DAO policy to ensure compliance with Defence, Ofqual and RQF policies.
• Manage Fee Earner Qualification Developers by Identifying, supporting selection, and maintain log of currency ensuring contracts documents and HR Form 382s are processed.
• Generate new business for the DAO, offering support and guidance to potential new Centres in maximising all accreditation opportunities and ensuring that they meet the DAO Centre and Ofqual requirements.
• Manage & update Qualification section on QMS with new qualifications and update ongoing risk-based findings from Awarding Centre visits.
• Act as point of contact to appointed DAO Centres for DAO Qualifications, ensuring that issues are dealt with effectively and coordinating the return of EQA and visit reports from a qualification perspective.
• Liaise with key personnel and outside agencies on all matters relevant to DAO qualifications to ensure currency and best practice for all DAO procedures.
• Act as a consultant on Defence accreditation issues in relation to DAO qualifications.
• Any other ad-hoc requests directed by line management chain.

Person specification
• Excellent communication skills, both orally and in writing.
• Good working knowledge and experience of using, Microsoft 365 applications: Outlook, SharePoint, Excel, Word and Teams.
• Proven organisational skills. Able to balance competing demands, with the ability to prioritise tasks, to delivered outcomes on time and to a required standard.
• High level of attention to detail
• Able to work independently and as part of a team.
• Ability to develop and maintain strong working relationships within the organisation and with partner organisations

Behaviours

We'll assess you against these behaviours during the selection process:
• Leadership
• Managing a Quality Service
• Changing and Improving
• Making Effective Decisions
• Communicating and Influencing
• Working Together

We only ask for evidence of these behaviours on your application form:
• Leadership
• Managing a Quality Service

Benefits

Alongside your salary of £36,530, Ministry of Defence contributes £10,582 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.+7%

The post does not offer relocation expenses.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

Please Note: Expenses incurred for travel to interviews will not be reimbursed.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.

MOD Recruitment Satisfaction Survey We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.

Things you need to know

Selection process detailsThis vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

This Recruitment Process Will Consist Of 2 Parts

A written application containing your experience (a CV and a Statement of Suitability (Personal Statement) and 2 Behaviours drawn from the Civil Service Success Profiles.

If your written application is successful, you will be invited to a face-to-face or virtual via MS Teams interview where you will be tested against 4 Behaviours from your application.

If a large number of applications are received, they will be assessed initially against the Leadership behaviour and your CV and Statement of Suitability (Personal Statement). You will then be assessed against the other criteria if you have met the minimum scores.

Behaviours are assessed individually with a 250-word statement. The application form will indicate which behaviour is being assessed. We are looking for evidence using the Situation, Task, Action, Result (STAR) methodology.

At sift you will be assessed against the following :
• CV
• Personal Statement ( 500 word count)
• Leadership
• Managing a Quality Service

At Interview You Will Be Assessed Against
• Changing and Improving
• Making Effective Decisions
• Communicating & Influencing
• Working Together

It is highly recommended you focus by providing one example for each behaviour. We would also advise you to use examples that best meet the criteria, even if they are a few years old, using the STAR methodology.

Situation: Briefly describe the background of the situation in which you found yourself.

Task: What you were required to do/chose to do.

Action: What actions you undertook to achieve the tasks. Make sure to use I, not we to explain how your actions led to results.

Result: Use facts and evidence to demonstrate the results that your actions produced. Explain whether it was a successful outcome, and if not, what you learned from the experience.

Please make sure you have consulted the HM Government Success Profiles - Civil Service Behaviours document Success Profiles - GOV.UK (www.gov.uk) available on Gov.uk to ensure you have understood the relevant Behaviours at Level Higher Executive Officer for the appropriate grade.

Please Note

Sift & Interview:

Sift to take place within 2 weeks of Advert closing.

Interviews likely to take place within 2 weeks of Sift.

This job role may be suitable for hybrid working, which is an informal, non-contractual and voluntary arrangement, blending a balance of attendance in the workplace (your permanent duty station which is based on business assessment of where the work is best done) and working from home as a personal choice (if the role is suitable for this). If you are successful, any opportunities for hybrid working will be discussed with you prior to you taking up your post.

Strategic Command is going through a significant transformation programme which aims to improve the way the Command conducts its business and delivers for Defence and the nation. As a consequence of this, all posts within Strategic Command Headquarters and in time the wider organisation, are/will be subject to review and potential changes as we continuously improve across the period of the transformation programme. These changes may be minor or could be more substantive and will generate new opportunities. Throughout, the Commands transformation programme is committed to following the MODs framework on managing and supporting people through the change process and places an emphasis on early and open consultation and engagement with the Commands personnel and Trade Unions.

The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBSCivPers-Resourcingteam3@mod.gov.uk .

As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system.

Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.

Feedback will only be provided if you attend an interview or assessment.SecuritySuccessful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirements

This Job Is Broadly Open To The Following Groups
• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) Working for the Civil ServiceThe Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.Diversity and InclusionThe Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This Vacancy Is Part Of The Great Place To Work For Veterans (opens In a New Window) Initiative.Once This Job Has Closed, The Job Advert Will No Longer Be Available. You May Want To Save a Copy For Your Records.Contact Point For ApplicantsJob Contact
• Name : Brendan Vanner
• Email : brendan.vanner100@mod.gov.uk

Recruitment team
• Email : DBSCivPers-ResourcingTeam3@mod.gov.uk

Further informationPlease ensure you read the attached candidate information document prior to completing your application. If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP. If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address: Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email: info@csc.gov.uk.

Attachments EXTERNAL PACK Opens in new window (pdf, 1562kB) Candidate Information updated Opens in new window (docx, 31kB) Stratcom Candidate Information Pack Opens in new window (pdf, 46+kB)

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UK Civil Service


Defence Business Services (DBS) Enquiry Centre Advisor
UK Civil Service • Thornton, United Kingdom • via LinkedIn
1 day ago
Full–time
Apply on LinkedIn
Job description
Contents
• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

Location

Norcross - Tomlinson House, FY5 3WP

About The Job

Job summary

Are you a dedicated person who is passionate about making a difference?

Would you like to work for the Ministry of Defence?

Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UKs Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.
• Our Vision - To support UK defence customers with outstanding service every time.
• Our Mission Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.

DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.

We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 27%. Where your role permits, we support a blended working approach alternatively known as hybrid working.

DBS has recently undertaken a review of its operational locations in the North West, and have consolidated all activities in Norcross, Blackpool. A further move, to the new Government Hub at Talbot Gateway in Blackpool, is scheduled to take place in 2026.

Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.

Come and join the DBS community today!

https://youtu.be/gUw0ToaRGgk

Job Description

Defence Business Services - Enquiry Centre Advisor Role

Our DBS Enquiry Centre Service Include Three Telephone-based Teams:

Civilian Personnel (Civ Pers) - Primarily an inbound telephony service, this team provides a service which enables managers and employees to effectively follow and adhere to HR policy and processes including Resourcing, Pay, Leave and Leavers. We also manage several inboxes from which we resolve or triage inbound email queries throughout Defence Business Services (DBS).

Finance and Procurement Services (F&PS) Winners of the MOD Financial Team of the Year, MOD Head Office & Corporate Services Commendation and Custo

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