Delivery Manager I

Role Proficiency:

Under guidance deliver large and complex programmes within budget and schedule to meet outcomes as outlined.; adhering to defined processes and quality standards for a portfolio with TCV of $3-5 mil. Responsible for tracking operational and logistic decision making and implementing a robust governance model involving internal and customer stakeholders.

Outcomes:
• Drives adoption of well-established delivery plans standards processes best software engineering practices right infrastructure RACI matrix and RAID Log to deliver high quality solutions to UST customers
• Provide thought leadership to create a culture of innovation within the teams and develops innovative solutions to problems without precedent that improve business performance and contributes to organization goals
• Manages the P&L of a portfolio with TCV of $3-5 mil
• Support the portfolio (under direct span) growth objective of 10-15% YoY
• Implement plans for a programme of digital transformation focusing on service improvements and value-adds; proposing innovative ideas to the customer beyond standard delivery
• Build/Manage a span of control of 60 – 100 associates; providing individual and team mentoring ensuring high levels of team engagement and developing capabilities within team function and organization
• Improve and optimize the overall delivery process within budget
• Apply financial levers to improve the cost of delivery and thereby cater to or improve engagement level profitability
• Engage/work with key client stakeholders and drive through the end-to-end requirements of the delivery; ensuring customer expectations are met
• Conduct periodic reviews; tracking delivery milestones and processes. Make decisions and recommends approach based on the results from the reviews
• Ensure effective participation in SteerCo meetings

Measures of Outcomes:
• Revenue (Targets vs. Actuals)
• Profitability (Targets vs. Actuals)
• Digital Services Mix (Targets vs. Actuals)
• Services Penetration Mix (Targets vs. Actuals)
• Transformational Value Delivered to Client (as defined)
• Customer Satisfaction
• People Satisfaction

Outputs Expected:

Domain / Industry Knowledge:
• Forecast the overall business requirements and market trends
• Have meaningful conversations with key client stakeholders

interpret the data and enhance the quality of the proposed solution
• Make useful recommendations based on existing gaps and recommend specific UST services / solutions
• Manage domain related project management issues in multiple projects
• Validate roadmap for customer strategy
• Review to contextualize the solution to the industry

Technology Concepts:
• Recommend appropriate framework

approach

and solutions to meet the functional and non-functional requirements
• Identify technologies and products relevant to UST in the short term (1 to 2 years)
• Guide solution response team
• Guide team

evaluate work products

and connect to technology officers in customer organization
• Identify and leverage the most appropriate tools

Profitability Management:
• Create profitability sheet based on resource plan
• Enable outcome-based pricing
• Present analysis to senior management
• Create cost benefit model using ROI

IRR and other management concepts
• Track and monitor profitability of projects on an ongoing basis
• Change pyramid

rate changes and other onshore / offshore changes
• Improve project margins

utilization and reduce buffers to control project expenses

Pricing & Licensing Models:
• Create an integrated pricing model
• Guide team members to apply pricing techniques
• Interact with relevant stakeholders during deal process
• Compare

contrast and choose suitable commercial models among those practiced in the industry
• Optimize key levers of the business model to make the commercial proposal competitive

Account Management Processes and Tools:
• Prepare internal reports
• Manage at least 1 account ($3-5 mil) independently including responsibility for top line and bottom-line targets; manage customer relations
• Work independently with account teams in mining account(s)
• Provide support to the specialist to create an account plan aligned to customer needs

UST approaches and strategies

Project Management:
• Plan and manage large and complex projects as defined within UST
• Identify risks and mitigation strategies on an ongoing basis and implement the same for large / complex projects
• Proactively anticipate the risks and identify avoidance / mitigation strategies on an ongoing process
• Monitor complex integration / interdependence across work streams within the span of the project
• Implement best practices with measurable business value adds
• Set quality goals and processes
• Influences project strategy by proposing new or alternative solutions while being proactive in identifying issues and resolving them; balancing effectiveness and efficiency.

Team Management:
• Effectively manage the managers
• Resolves team conflicts with a proven ability to implement and communicate difficult decisions
• Maintains positive business relationships among internal stakeholders
• Demonstrates approachability and transparency in working with the team

Stakeholder Management:
• Manages escalations from customers by providing frequent updates to both UST and customer leadership on resolution progress
• Plans and supports vendor/partner management activities– vendor/partner assurance

procurement

invoice approvals
• Ensures invoicing on time and collection of payments from customers

Estimation and Resource Planning:
• Consolidate estimates at a solution level

evaluate risks and validate estimates from a technical standpoint

with assumptions

scope and boundaries defined
• Review

validate and negotiate estimates across service lines
• Conduct resource planning (pyramid

people development) at a project level based on project requirements
• Conduct impact analysis for changes and analyse corresponding impact to overall estimates

resource loading
• Review project scope and schedule in project plan

Knowledge Management (KM):
• Ensure that the KM plan / platform exists for all new joiners to the engagement
• Harness project level learning's across the engagement
• Promote continuous knowledge management
• Define and improve Knowledge Management Effectiveness for the engagement

Requirements Management:
• Identify deviations in requirements gathering process with the customer
• Leverage UST capabilities

experience to identify solution accelerators

and value adds to the customer
• Assess the quality

content and coverage of the requirements gathered

Solution Structuring:
• Customize UST service offerings for customer needs
• Provide thought leadership based on the pattern to come up with additional service offerings
• Carve out complex solutions / POCs for a customer based on their needs
• Recommend technology specific accelerators / tools for the overall solution along with optimal features e.g. time savings

cost benefits
• Build strategies

standards and guidelines for existing services

Benefits Management:
• Identify

track and report SMART benefits for a program
• Identify impact of the program to various stakeholders
• Identify impact of program environment changes to the benefits
• Measure and report outcomes on a defined frequency
• Devise an action plan if there is a risk of not realizing desired benefits
• Steer the program towards the desired vision

with sustained and timely realization of benefits

undefined:
• Steer the program towards the desired vision

with sustained and timely realization of benefits

Skill Examples:
• Account strategy planning
• Identify project risks and define action plans to mitigate
• Define a project plan by breaking it down into individual project tasks
• Communicate project progress to all relevant parties reporting on topics such as cost control schedule achievements quality control risk avoidance and changes to project specifications
• Delegate tasks and manage team member contributions appropriately
• Manage external contracted resources to achieve project objectives
• Optimise project portfolio timelines and delivery objectives by achieving consensus on stakeholder priorities

Knowledge Examples:
• Project methodology including approaches to define project steps and tools to set up action plans
• Technologies to be implemented within the project
• Company business strategy and business processes
• Development and compliance to financial plans and budgets
• IPR principles and regulation
• Structured project management methodologies (e.g. agile techniques DevOps)

Additional Comments:

Develop & maintain collaborative relationships with business & technology stakeholders including BU Managers, Product Architects, Technical Team including Architects/Tech Leads, Development Managers, QA & Testing, Development Operations, Client Delivery Managers as appropriate to establish priorities and provide ongoing updates Coaches, mentors, motivates & supervises technical project teams to ensure achievement of the strategic and operational objectives of the program or project. Single point of contact and 1st level escalation from PTEC Closely work with Product Architect, Business/Operations Group, Client Management and understand the priority and Business value of the requirements Closely work with Product Owners, Tech Leads, and Dev teams and ensure that the stories are prioritized and being progressed Closely work with Offshore Team and ensure that all the deliverables are on track Plan and drive the prioritization discussions Coordinates releases, conducts governance meetings Work with the client leadership for necessary approvals for changes Monitor and Report team's SLAs and KPIs with PTEC and Stakeholderleadership Coordinate with SRE Team and ensure Operational metrics are as per standards and all the regulatory compliances are met. Creates and maintains the reporting mechanisms, KPI’s metrices, and status reports that show the overall health of the project and clearly show program and project status, issues and action item tracking· Identify risks and define approaches for managing project risks Agility to adapt to an ever evolving work while balancing several simultaneous projects and initiatives at once Track and review project status, KPI’s and prepare metrices, status report and share with the project stakeholders. Experience in account operations like Proposals, Contracts, Sourcing, Onboarding, Accruals, Invoicing. 5 plus years of Service Delivery Management experience managing multiple projects and people in an offshore-onshore model Must have technical background with prior software development experience using Java and Oracle/SQL/NoSQL and Cloud. 15 plus years of experience in various roles in IT services industry Experience in leading team with multiple roles and excellent people management skills Experience in tools such as JIRA, Service Now, Aha! Strong familiarity with the SDLC and Agile project management methodology Ability to efficiently allocate resources to meet client demands Familiarity with Project ManagementTools such as JIRA Understanding of scope requirements on a particular engagement Flexible during times of change Interested and able to learn coding languages as needed Detailed knowledge of modern software development lifecycles including CI / CD Experience writing and analyzing very high quality code that is robust and easy to maintain Prior experience in debugging, diagnosing, and trouble-shooting complex, production software· Must have prior experience in Onshore-Offshore (India location) coordination and handling both onshore and offshore team Managed projects of different nature like production support, development, maintenance, testing, etc Must have experience in customer facing project management and team leadership Strong organizational skills are required to be able to balance multiple project priorities and statement of work, performance presentations, and lead project teams Scrum Master Certification/Scaled Agile Certification/PMP is a must

India
Kerala
Thiruvananthapuram Show on map Get directions