Job Description
Position Summary
ServiceNow Developer – Consultant
About The Role
An opportunity to work with a dedicated team of experts in the areas of ServiceNow Utilities and help our clients solve complex business problems.
Work you’ll do
ServiceNow Utilities Consultant at Deloitte is responsible for ensuring quality solutions are provided to our clients which not only solve the problem at hand but also have longevity and can be easily maintained. Few of the key areas a Utilities consultant is involved in are mentioned below:
• Conduct As-Is and To-Be business process workshops while working on implementation/support project
• Write Functional Specification / Configuration documents.
• Exhibit effective communication while working with cross-functional and technical teams
The Team - Enterprise Operations as A Service
The Enterprise Operations Portfolio is a collection of Offerings that helps clients achieve the maximum possible impact and value from their investments in Finance, Supply Chain and IT operations. By taking a holistic view of these key business functions from strategy articulation through process design and technology enablement, we can help our clients navigate their challenges while operating components of their business.
As our clients drive towards their digital future, Finance, Supply Chain, and IT play an increasingly important role in how these organizations interact with their customers, suppliers, and other key stakeholders. By combining our strategy, operations improvement, implementation, and operate capabilities, we can be more creative in how we deploy our resources and drive innovation at market pace.
Job Location: HYD/BLR/ MUM/ GGN/ PUN/KOL/CHE
Shift Timing: 11AM to 8PM, 2PM to 11PM IST
Description
Min Exp: 4yrs on ServiceNow Core
Min Skillset: Worked on at least 2 Products of ServiceNow (ITSM/ITBM/CSM/HRSD/ITOM/SecOps), JavaScript, Angular JS, HTML/CSS.
Min Certifications: Mandatory to have CSA (Certified ServiceNow Admin), Good to have CIS/CDA.
Responsibilities For Consultant
• Configure/Enhance the ServiceNow Platform to meet the Identified Business requirements and Functional needs.
• Utilize ServiceNow Plugins/Automation tools to build Innovative Solutions.
• Develop integrations leveraging point-to-point interfaces, Web Services (REST / SOAP), file-based transfers, etc.
• Provide configuration options to meet specific Requirements, identifying respective Pros and Cons for each option.
• Participate in user story grooming session, elaboration, and design sessions.
• Review user stories to understand requirements and technical architecture documentation for solution.
• Troubleshoot any errors found in the ServiceNow configuration.
• Complete the deployment of solutions across sub-production and production environments.
• Provide training for each tool’s functionality both in person and through using other methods.
• Document, maintain and update policies, procedures and controls for the operation of the ServiceNow platform.
• Identify Gaps and Commit to the Continuous Improvement.
• Ensure that ServiceNow standard practices are utilized for all configurations and customizations.
• Create the technical, functional, upgrade/build/configuration documentations and release notes.
• Support ServiceNow Platforms through Monitoring, Troubleshooting, Root-cause analysis and Implementing Bug-Fixes.
• Adhere to the best practices during deployment of solutions across Sub-Production and Production environments.
• Review user stories to understand business needs and technical architecture documentation for solution.
• Should be flexible to accommodate Project support hours.
Required Qualifications
• Bachelor’s degree in Software Engineering, Information Systems, Business, or equivalent.
• Minimum of 4 years ServiceNow Developer Experience in a Large - Complex environment is required.
• Advanced ServiceNow technical skill - UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Mid Server Configuration & Architecture, ACL’s, Import Sets, Transform Maps and Update sets.
• Advanced Knowledge and experience with JavaScript, HTML, CSS, Bootstrap, JSON, REST and SOAP.
• Preferred Qualifications
• Certified ServiceNow System Administrator (CSA)
• ITIL V3
• Good to have ServiceNow CIS (one or more areas e.g., ITSM, ITBM, HRSD, CSM etc.)
How You’ll Grow
At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte’s Culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Corporate Citizenship.
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.
EPFY24
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture
Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.
Our purpose
Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.
Professional development
From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
Requisition code: 146858
ServiceNow Developer – Consultant
About The Role
An opportunity to work with a dedicated team of experts in the areas of ServiceNow Utilities and help our clients solve complex business problems.
Work you’ll do
ServiceNow Utilities Consultant at Deloitte is responsible for ensuring quality solutions are provided to our clients which not only solve the problem at hand but also have longevity and can be easily maintained. Few of the key areas a Utilities consultant is involved in are mentioned below:
• Conduct As-Is and To-Be business process workshops while working on implementation/support project
• Write Functional Specification / Configuration documents.
• Exhibit effective communication while working with cross-functional and technical teams
The Team - Enterprise Operations as A Service
The Enterprise Operations Portfolio is a collection of Offerings that helps clients achieve the maximum possible impact and value from their investments in Finance, Supply Chain and IT operations. By taking a holistic view of these key business functions from strategy articulation through process design and technology enablement, we can help our clients navigate their challenges while operating components of their business.
As our clients drive towards their digital future, Finance, Supply Chain, and IT play an increasingly important role in how these organizations interact with their customers, suppliers, and other key stakeholders. By combining our strategy, operations improvement, implementation, and operate capabilities, we can be more creative in how we deploy our resources and drive innovation at market pace.
Job Location: HYD/BLR/ MUM/ GGN/ PUN/KOL/CHE
Shift Timing: 11AM to 8PM, 2PM to 11PM IST
Description
Min Exp: 4yrs on ServiceNow Core
Min Skillset: Worked on at least 2 Products of ServiceNow (ITSM/ITBM/CSM/HRSD/ITOM/SecOps), JavaScript, Angular JS, HTML/CSS.
Min Certifications: Mandatory to have CSA (Certified ServiceNow Admin), Good to have CIS/CDA.
Responsibilities For Consultant
• Configure/Enhance the ServiceNow Platform to meet the Identified Business requirements and Functional needs.
• Utilize ServiceNow Plugins/Automation tools to build Innovative Solutions.
• Develop integrations leveraging point-to-point interfaces, Web Services (REST / SOAP), file-based transfers, etc.
• Provide configuration options to meet specific Requirements, identifying respective Pros and Cons for each option.
• Participate in user story grooming session, elaboration, and design sessions.
• Review user stories to understand requirements and technical architecture documentation for solution.
• Troubleshoot any errors found in the ServiceNow configuration.
• Complete the deployment of solutions across sub-production and production environments.
• Provide training for each tool’s functionality both in person and through using other methods.
• Document, maintain and update policies, procedures and controls for the operation of the ServiceNow platform.
• Identify Gaps and Commit to the Continuous Improvement.
• Ensure that ServiceNow standard practices are utilized for all configurations and customizations.
• Create the technical, functional, upgrade/build/configuration documentations and release notes.
• Support ServiceNow Platforms through Monitoring, Troubleshooting, Root-cause analysis and Implementing Bug-Fixes.
• Adhere to the best practices during deployment of solutions across Sub-Production and Production environments.
• Review user stories to understand business needs and technical architecture documentation for solution.
• Should be flexible to accommodate Project support hours.
Required Qualifications
• Bachelor’s degree in Software Engineering, Information Systems, Business, or equivalent.
• Minimum of 4 years ServiceNow Developer Experience in a Large - Complex environment is required.
• Advanced ServiceNow technical skill - UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Mid Server Configuration & Architecture, ACL’s, Import Sets, Transform Maps and Update sets.
• Advanced Knowledge and experience with JavaScript, HTML, CSS, Bootstrap, JSON, REST and SOAP.
• Preferred Qualifications
• Certified ServiceNow System Administrator (CSA)
• ITIL V3
• Good to have ServiceNow CIS (one or more areas e.g., ITSM, ITBM, HRSD, CSM etc.)
How You’ll Grow
At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte’s Culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Corporate Citizenship.
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.
EPFY24
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture
Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.
Our purpose
Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.
Professional development
From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
Requisition code: 146858
💡 Quick Summary
Seeking a career-building opportunity? The Deloitte India |Offices of the US| | Consulting | Service Now | Support Role position is now open for candidates interested in the Customer Care Executive sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
