Job Description
Northern Territory Government
JOB DESCRIPTION
Job Title Demand Management Specialist - Commercial and High Use
Classification Band 3 Administrative Corporate Services Position No. 31309
Job Type Full time Duration Ongoing
Business Unit Customer and Strategy Location Darwin
Reports to Manager - Demand Management Reports to P/No. 31562
Power and Water values diversity. Power and Water encourages people from all diversity groups to apply for
Inclusion and vacancies and accommodates people with disability by making reasonable workplace adjustments. If you require
diversity and Special an adjustment for the recruitment process or job, please discuss this with the contact officer. For more
Measures information about applying for this position and the merit process, click here
recruitment plans Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special
Measures plan, click here
Information for Applications must include a one-page summary about you, a detailed resume and copies of all relevant tertiary
Applicants qualifications listed in your application. For further information for applicants and example applications: click here
Information about If you accept this position, a detailed summary of your merit (including work history, experience, qualifications,
Selected Applicant’s skills, information from referees, etc.) will be provided to other applicants, to ensure transparency and better
Merit understanding of the reasons for decision. For further information: click here
PRIMARY OBJECTIVE
Lead delivery of Living Water Smart stakeholder engagement and water efficiency initiatives across Darwin and Northern Territory regional
centres, including conducting water efficiency audits, developing management plans, and supporting community education to promote
sustainable water use practices
KEY RESPONSIBILITIES
The “WHAT” to be delivered
Conduct water efficiency audits, stakeholder engagement and ongoing water management planning with commercial, high use, and
community customers across Darwin and Northern Territory regional centres.
Manage the fleet of water meter data loggers utilised in water efficiency programs across the Northern Territory including installation,
monitoring, customer engagement and communications.
Deliver community education and communicate technical subjects in plain English to stakeholders including the Northern Territory public
in written and face to face formats to achieve water efficiency behaviour change.
Contribute to the refinement and development of new and improved approaches to achieve water efficiency behaviour change across
the Northern Territory.
COMPETENCY PROFILE
“HOW” to do it (Manager of Team profile - refer to Power and Water’s Behavioural Competency Guide)
Builds effective teams Building strong-identity teams that apply their diverse skills and perspectives to achieve
common goals.
Courage Stepping up to address difficult issues, saying what needs to be said
Cultivates innovation Creating new and better ways for the organisation to be successful.
Customer focus Building strong customer relationships and delivering customer-centric solutions
Directs work Providing direction, delegating, and removing obstacles to get work done.
Interpersonal acumen Relating openly and comfortably with diverse groups of people
Plans and aligns Planning and prioritising work to meet commitments aligned with organisational goals.
Resourcefulness Securing and deploying resources effectively and efficiently.
MANAGEMENT RESPONSIBILITIES
No. of Direct Reports 0 No. of Indirect Reports 0
Key Interactions: External Stakeholders (as per Single Point of Accountability Standard), PWC Executive Leadership Team,
PWC Senior Leadership Group, all PWC Employees, External PWC Customers including Northern Territory
Government agencies and operational staff, general public
LAST UPDATED: April 2026 EMPLOYEE SIGNATURE: __________________________ DATE: ____________
AT POWER AND WATER:
Job Description Northern Territory Government
COMPLIANCE
We expect you to:
Actively align, support and promote Power and Water’s Values and support building a constructive workplace culture that celebrates
achievement through its people
Carry out duties in accordance with Power and Water’s Safety and Environmental policies and procedures, working towards our goal of
Zero Harm
Ensure all activities undertaken as a Power and Water employee comply with Power and Water’s Standards of Behaviour,
Management Standards and Procedures, relevant Acts, legal demands and that you manage all of your activities and responsibilities
within the Power and Water risk management framework
SELECTION CRITERIA
Qualification and Skills Experience
Essential • Proven high-level experience in project and • Practical experience conducting water efficiency
contractor management to achieve successful audits, providing ongoing advice and expertise, and
outcomes. developing water management plans that achieve
Demonstrated skills in driving sustainability, sustained water use reductions.
stakeholder engagement, and community education • Demonstrated knowledge of water supply systems
initiatives that create lasting positive impacts for the and sound understanding of demand management
environment and the community. principles.
• Highly developed verbal and written communication • Proven experience engaging effectively with
skills with the ability to produce high quality reports customers, stakeholders, and communities to
and deliver presentations to diverse audiences. influence water efficiency behaviour change.
Current NT Driver’s license or the ability to obtain.
Desirable • High level proficiency in MS Office suite, particularly • Practical experience installing and monitoring water
MS Excel and MS Word meter data loggers.
Experience working with regional and remote
communities in the Northern Territory, including
remote Aboriginal communities
FURTHER INFORMATION
1. Contact Joel Spry on 08 8924 5124 or [email protected] for further information about the position.
2. Information about Power and Water Corporation may be viewed at powerwater.com.au
3. The total remuneration package amounts published for this position include base salary, superannuation and annual leave loading.
Apply Online https://jobs.nt.gov.au/Home/JobDetails?rtfId=346803 Approved April 2026
Vacancy Closes 11/05/2026 Michelle Flynn – General Manager Customer Experience and
Operations
AT POWER AND WATER:
JOB DESCRIPTION
Job Title Demand Management Specialist - Commercial and High Use
Classification Band 3 Administrative Corporate Services Position No. 31309
Job Type Full time Duration Ongoing
Business Unit Customer and Strategy Location Darwin
Reports to Manager - Demand Management Reports to P/No. 31562
Power and Water values diversity. Power and Water encourages people from all diversity groups to apply for
Inclusion and vacancies and accommodates people with disability by making reasonable workplace adjustments. If you require
diversity and Special an adjustment for the recruitment process or job, please discuss this with the contact officer. For more
Measures information about applying for this position and the merit process, click here
recruitment plans Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special
Measures plan, click here
Information for Applications must include a one-page summary about you, a detailed resume and copies of all relevant tertiary
Applicants qualifications listed in your application. For further information for applicants and example applications: click here
Information about If you accept this position, a detailed summary of your merit (including work history, experience, qualifications,
Selected Applicant’s skills, information from referees, etc.) will be provided to other applicants, to ensure transparency and better
Merit understanding of the reasons for decision. For further information: click here
PRIMARY OBJECTIVE
Lead delivery of Living Water Smart stakeholder engagement and water efficiency initiatives across Darwin and Northern Territory regional
centres, including conducting water efficiency audits, developing management plans, and supporting community education to promote
sustainable water use practices
KEY RESPONSIBILITIES
The “WHAT” to be delivered
Conduct water efficiency audits, stakeholder engagement and ongoing water management planning with commercial, high use, and
community customers across Darwin and Northern Territory regional centres.
Manage the fleet of water meter data loggers utilised in water efficiency programs across the Northern Territory including installation,
monitoring, customer engagement and communications.
Deliver community education and communicate technical subjects in plain English to stakeholders including the Northern Territory public
in written and face to face formats to achieve water efficiency behaviour change.
Contribute to the refinement and development of new and improved approaches to achieve water efficiency behaviour change across
the Northern Territory.
COMPETENCY PROFILE
“HOW” to do it (Manager of Team profile - refer to Power and Water’s Behavioural Competency Guide)
Builds effective teams Building strong-identity teams that apply their diverse skills and perspectives to achieve
common goals.
Courage Stepping up to address difficult issues, saying what needs to be said
Cultivates innovation Creating new and better ways for the organisation to be successful.
Customer focus Building strong customer relationships and delivering customer-centric solutions
Directs work Providing direction, delegating, and removing obstacles to get work done.
Interpersonal acumen Relating openly and comfortably with diverse groups of people
Plans and aligns Planning and prioritising work to meet commitments aligned with organisational goals.
Resourcefulness Securing and deploying resources effectively and efficiently.
MANAGEMENT RESPONSIBILITIES
No. of Direct Reports 0 No. of Indirect Reports 0
Key Interactions: External Stakeholders (as per Single Point of Accountability Standard), PWC Executive Leadership Team,
PWC Senior Leadership Group, all PWC Employees, External PWC Customers including Northern Territory
Government agencies and operational staff, general public
LAST UPDATED: April 2026 EMPLOYEE SIGNATURE: __________________________ DATE: ____________
AT POWER AND WATER:
Job Description Northern Territory Government
COMPLIANCE
We expect you to:
Actively align, support and promote Power and Water’s Values and support building a constructive workplace culture that celebrates
achievement through its people
Carry out duties in accordance with Power and Water’s Safety and Environmental policies and procedures, working towards our goal of
Zero Harm
Ensure all activities undertaken as a Power and Water employee comply with Power and Water’s Standards of Behaviour,
Management Standards and Procedures, relevant Acts, legal demands and that you manage all of your activities and responsibilities
within the Power and Water risk management framework
SELECTION CRITERIA
Qualification and Skills Experience
Essential • Proven high-level experience in project and • Practical experience conducting water efficiency
contractor management to achieve successful audits, providing ongoing advice and expertise, and
outcomes. developing water management plans that achieve
Demonstrated skills in driving sustainability, sustained water use reductions.
stakeholder engagement, and community education • Demonstrated knowledge of water supply systems
initiatives that create lasting positive impacts for the and sound understanding of demand management
environment and the community. principles.
• Highly developed verbal and written communication • Proven experience engaging effectively with
skills with the ability to produce high quality reports customers, stakeholders, and communities to
and deliver presentations to diverse audiences. influence water efficiency behaviour change.
Current NT Driver’s license or the ability to obtain.
Desirable • High level proficiency in MS Office suite, particularly • Practical experience installing and monitoring water
MS Excel and MS Word meter data loggers.
Experience working with regional and remote
communities in the Northern Territory, including
remote Aboriginal communities
FURTHER INFORMATION
1. Contact Joel Spry on 08 8924 5124 or [email protected] for further information about the position.
2. Information about Power and Water Corporation may be viewed at powerwater.com.au
3. The total remuneration package amounts published for this position include base salary, superannuation and annual leave loading.
Apply Online https://jobs.nt.gov.au/Home/JobDetails?rtfId=346803 Approved April 2026
Vacancy Closes 11/05/2026 Michelle Flynn – General Manager Customer Experience and
Operations
AT POWER AND WATER:
💡 Quick Summary
Seeking a career-building opportunity? The Demand Management Specialist - Commercial and High Use position is now open for candidates interested in the Customer Care Executive sector. This role in Darwin offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
