Job Description
Ensure live service stability and resilience to maintain public confidence in HMRC's digital tax services and deliver GMPP commitments by providing strategic and technical leadership and oversight of the end-to-end customer delivery and live service resolution within the Making Tax Digital (MTD) programme. The role ensures that all hubs and processes operate seamlessly across design, delivery, and implementation, aligning with HMRC's strategic objectives.
This Includes
• Defining our release plan - driving integration and consistency across programme components to deliver a coherent customer experience.
• Collaborating with senior stakeholders and other Deputy Directors to influence decisions, resolve escalations, and maintain alignment with policy and strategic goals.
• Championing continuous improvement and readiness for change, ensuring operational hubs are equipped to support programme milestones and benefits realisation.
• Accountable for the identification, prioritisation, and resolution of all live service incidents within the MTD programme, ensuring timely recovery and minimal customer impact.
• Own the end-to-end live service management process, including escalation handling, root cause analysis, and implementation of corrective actions.
• Responsible for coordinating across CDIO, operational hubs, and third-party suppliers to resolve incidents and maintain service continuity
• Lead governance for live service performance, reporting incident trends and resolution progress to the MTD Senior Leadership Team and SRO
• Build, maintain and lead strong delivery-focused multi-functional delivery teams, regularly assessing progress and value across the MFTs to identify efficiencies
• Responsible for the technical delivery of MTD
• Accountable for release planning and overall scope of the Income Tax Service
• Develop effective release and delivery plans, frameworks and strategies.
• Create a culture of continuous improvement of delivery processes and standards within the programme.
• Drive innovation and learn from experience. Identify interdependencies, common capabilities and opportunities across the programme.
• Provide visible and effective leadership to deliver outcomes.
• Create an empowered environment in which the team can succeed - working effectively together and managing dependencies.
• Work with stakeholders and delivery partners to deliver the programmes end to end test strategy.
• Being accountable for the design and delivery of roadmap Features and Epics and Live Service Incidents solutions to time, cost and quality outcomes as set out in the Roadmap and the latest approved Business Case for MTD involving stakeholders in a clear and transparent manner.
• Ensure the programme is delivered to budget by managing financial forecasts and spend against those forecasts.
Person specification
The successful applicant will need to demonstrate relevant experience and effective delivery of the following essential criteria:
• Significant experience of technical IT delivery including build, test, and release management in the context of a major transformation programme.
• Industry experience of leading Agile delivery and in using Agile tooling such as Jira.
• Inclusive leadership skills - able to demonstrate the capacity to lead in a large and complex operational environment with evidence of developing, nurturing, and motivating high performing, diverse and talented teams.
• Experience of influencing and leading senior level stakeholders, ideally at C-Suite level.
• Knowledge and understanding of Income Tax Self Assessment and the complex interconnectivity of IT systems, ideally within HMRC's IT architecture and also with third party software being developed for MTD.
Benefits
Alongside your salary of £81,000, HM Revenue and Customs contributes £23,465 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Pension
Your Civil Service pension is a valuable part of your total reward and is one of your biggest benefits.
When you join the Civil Service, you get access to the alpha pension with a generous employer contribution of 28.97% and some of the lowest member contributions in the public sector.
Please visit Civil Service Pension Scheme for more information.
Annual Leave and Bank Holiday Allowance
25 days annual leave, increasing to 30 days after 5 years' service (allowance pro-rata for part-time colleagues).
This is complemented by one days paid privilege leave to mark the King's Birthday and is in addition to your public holidays.
Equality, Diversity & Inclusion
The Civil Service values and supports all its employees. At HMRC we want to create great places to work that are welcoming to all - where there is a strong sense of belonging and community.
We embed inclusion in everything we do. Senior Civil Servants play a crucial role in promoting and maintaining inclusive behaviours, addressing disparities and reporting progress.
Our HMRC equality objectives 2024-2028 describe how we are working to become a more inclusive and representative organisation reflective of our values.
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
Application
This campaign is being managed by HMRC's Executive Resourcing team. All applications should be submitted via Civil Service Jobs no later than 23:55 on Monday 23rd February 2026 and must include:
• A CV detailing your career history, key responsibilities and achievements accounting for any employment gaps within the last two years.
• A Statement of Suitability (no longer than 2 pages) demonstrating how your experience meets the essential criteria.
Your CV and suitability statement will be assessed against the criteria set out in the person specification. Please include your full name on both documents.
Shortlist
The panel will assess the evidence provided in your CV and statement. Candidates whose applications best meet the essential criteria will be selected for interview.
Interview
You will attend a panel interview for a more in-depth discussion of your previous experience and professional competence. This will include a 5-minute verbal presentation (further information will be issued in advance).
Interviews are expected to take place virtually via Microsoft Teams.
All Criminal Record Checks applications are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
Feedback will only be provided if you attend an interview or assessment.
This role has a minimum assignment duration of 3 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The assignment duration also supports your career through building your depth of expertise.
As part of accepting this role you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality Requirements
This job is broadly open to the following groups:
• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact
• Name : Sarah Hawes
• Email : scs.resourcing@hmrc.gov.uk
Recruitment team
• Email : scs.resourcing@hmrc.gov.uk
Further information
Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/
Attachments
Deputy Director IT Release & Programme Delivery - Candidate Pack Opens in new window (pdf, 889kB)
This Includes
• Defining our release plan - driving integration and consistency across programme components to deliver a coherent customer experience.
• Collaborating with senior stakeholders and other Deputy Directors to influence decisions, resolve escalations, and maintain alignment with policy and strategic goals.
• Championing continuous improvement and readiness for change, ensuring operational hubs are equipped to support programme milestones and benefits realisation.
• Accountable for the identification, prioritisation, and resolution of all live service incidents within the MTD programme, ensuring timely recovery and minimal customer impact.
• Own the end-to-end live service management process, including escalation handling, root cause analysis, and implementation of corrective actions.
• Responsible for coordinating across CDIO, operational hubs, and third-party suppliers to resolve incidents and maintain service continuity
• Lead governance for live service performance, reporting incident trends and resolution progress to the MTD Senior Leadership Team and SRO
• Build, maintain and lead strong delivery-focused multi-functional delivery teams, regularly assessing progress and value across the MFTs to identify efficiencies
• Responsible for the technical delivery of MTD
• Accountable for release planning and overall scope of the Income Tax Service
• Develop effective release and delivery plans, frameworks and strategies.
• Create a culture of continuous improvement of delivery processes and standards within the programme.
• Drive innovation and learn from experience. Identify interdependencies, common capabilities and opportunities across the programme.
• Provide visible and effective leadership to deliver outcomes.
• Create an empowered environment in which the team can succeed - working effectively together and managing dependencies.
• Work with stakeholders and delivery partners to deliver the programmes end to end test strategy.
• Being accountable for the design and delivery of roadmap Features and Epics and Live Service Incidents solutions to time, cost and quality outcomes as set out in the Roadmap and the latest approved Business Case for MTD involving stakeholders in a clear and transparent manner.
• Ensure the programme is delivered to budget by managing financial forecasts and spend against those forecasts.
Person specification
The successful applicant will need to demonstrate relevant experience and effective delivery of the following essential criteria:
• Significant experience of technical IT delivery including build, test, and release management in the context of a major transformation programme.
• Industry experience of leading Agile delivery and in using Agile tooling such as Jira.
• Inclusive leadership skills - able to demonstrate the capacity to lead in a large and complex operational environment with evidence of developing, nurturing, and motivating high performing, diverse and talented teams.
• Experience of influencing and leading senior level stakeholders, ideally at C-Suite level.
• Knowledge and understanding of Income Tax Self Assessment and the complex interconnectivity of IT systems, ideally within HMRC's IT architecture and also with third party software being developed for MTD.
Benefits
Alongside your salary of £81,000, HM Revenue and Customs contributes £23,465 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Pension
Your Civil Service pension is a valuable part of your total reward and is one of your biggest benefits.
When you join the Civil Service, you get access to the alpha pension with a generous employer contribution of 28.97% and some of the lowest member contributions in the public sector.
Please visit Civil Service Pension Scheme for more information.
Annual Leave and Bank Holiday Allowance
25 days annual leave, increasing to 30 days after 5 years' service (allowance pro-rata for part-time colleagues).
This is complemented by one days paid privilege leave to mark the King's Birthday and is in addition to your public holidays.
Equality, Diversity & Inclusion
The Civil Service values and supports all its employees. At HMRC we want to create great places to work that are welcoming to all - where there is a strong sense of belonging and community.
We embed inclusion in everything we do. Senior Civil Servants play a crucial role in promoting and maintaining inclusive behaviours, addressing disparities and reporting progress.
Our HMRC equality objectives 2024-2028 describe how we are working to become a more inclusive and representative organisation reflective of our values.
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
Application
This campaign is being managed by HMRC's Executive Resourcing team. All applications should be submitted via Civil Service Jobs no later than 23:55 on Monday 23rd February 2026 and must include:
• A CV detailing your career history, key responsibilities and achievements accounting for any employment gaps within the last two years.
• A Statement of Suitability (no longer than 2 pages) demonstrating how your experience meets the essential criteria.
Your CV and suitability statement will be assessed against the criteria set out in the person specification. Please include your full name on both documents.
Shortlist
The panel will assess the evidence provided in your CV and statement. Candidates whose applications best meet the essential criteria will be selected for interview.
Interview
You will attend a panel interview for a more in-depth discussion of your previous experience and professional competence. This will include a 5-minute verbal presentation (further information will be issued in advance).
Interviews are expected to take place virtually via Microsoft Teams.
All Criminal Record Checks applications are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
Feedback will only be provided if you attend an interview or assessment.
This role has a minimum assignment duration of 3 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The assignment duration also supports your career through building your depth of expertise.
As part of accepting this role you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality Requirements
This job is broadly open to the following groups:
• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact
• Name : Sarah Hawes
• Email : scs.resourcing@hmrc.gov.uk
Recruitment team
• Email : scs.resourcing@hmrc.gov.uk
Further information
Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/
Attachments
Deputy Director IT Release & Programme Delivery - Candidate Pack Opens in new window (pdf, 889kB)
💡 Quick Summary
Seeking a career-building opportunity? The Deputy Director IT Release & Programme Delivery position is now open for candidates interested in the Remote Jobs sector. This role in Glasgow offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.