Job Description
Category:
Professional
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Department:
Computing Services
Locations:
Old Westbury, NY
Posted:
Dec 3, 2026
Closes:
Jan 4, 2026 - 11:59 PM EST
Type:
Full-time
Salary Type:
Annually
Salary Range:
$45,372.00 - $60,000.00
Position ID:
195286
About SUNY Old Westbury:
The State University of New York at Old Westbury is a dynamic and diverse public liberal arts college that fosters academic excellence through close interaction among students, faculty and staff. Old Westbury weaves the values of integrity, community engagement, and global citizenship into the fabric of its academic programs and campus life. In an environment that cultivates critical thinking, empathy, creativity and intercultural understanding, we endeavor to stimulate a passion for learning and a commitment to building a more just and sustainable world. The University is a community of students, teachers, staff, and alumni bound together in mutual support, respect, and dedication to the Mission.
SUNY Old Westbury serves large populations of underrepresented, first-generation, and non-traditional students. Candidates with experience working with a similar student body, and a demonstrated commitment to supporting these populations, are strongly encouraged to apply.
Since its foundation in 1965, SUNY Old Westbury has been committed to social justice, diversity, and the empowerment of traditionally underserved populations. The University serves a large proportion of non-traditional students and has earned the prestigious Higher Education Excellence in Diversity Award from Insight into Diversity magazine for eight consecutive years.
Located on a 604-acre campus on Long Island, Nassau County, about 40 miles from New York City, SUNY Old Westbury comprises four Schools (Education, Business, Arts and Sciences and Professional Studies) with total enrollment of 4400 students. For more details about the SUNY Old Westbury, please refer to our website at www.oldwestbury.edu.
Job Description:
SUNY Old Westbury seeks a highly motivated and service-oriented Desktop Engineer to join the Information Technology Services (ITS) department. This role supports a wide range of technologies including desktop support, classroom and AV systems and digital media infrastructure solutions. The successful candidate will demonstrate strong technical and troubleshooting abilities, communication skills, and a commitment to providing excellent customer service in a diverse higher education environment.
Key Responsibilities:
Desktop and IT Support:
Provide advanced support, imaging, deployment, and troubleshooting for Windows and macOS laptops/desktops used by students, faculty and staff.
Administer and maintain endpoint management systems for efficient software deployment, patch management, compliance, and device inventory.
Ensure endpoint security through consistent application of policies, updates, and configurations.
Manage hardware lifecycle processes including procurement, setup, inventory tracking, and disposal.
Respond to support tickets related to hardware, OS, software, printers, and peripheral issues across the campus.
Assist in planning and executing device rollouts, upgrades, and user migrations.
Document support procedures, configurations, and system standards.
Provide end-user guidance and training when needed.
Assist in training and supervising student workers at the ITS service desk.
Assist AV team with the following when necessary:
Plan, maintain, and support digital media equipment and AV-over-IP (AVoIP) systems in instructional spaces and event locations.
Set up, monitor, and provide technical support for AV systems in classrooms, conference rooms, and live event spaces.
Operate, maintain, and troubleshoot AV systems including Crestron, Extron, Sony Vision Exchange, projectors, microphones, control systems, and video conferencing tools.
Set up and support projection, sound, and lighting systems for live meetings and events.
Perform routine testing, maintenance, and repair of audiovisual equipment.
Troubleshoot AV issues in real time during classes or events to ensure minimal disruption.
Coordinate with faculty and event organizers to ensure AV setups meet specific instructional or event needs.
Monitor and respond to service requests from the Digital Media Services inbox in a timely manner.
Collaborate with media services staff on AV system upgrades and new installations.
Maintain accurate inventory records of AV equipment and assist in planning for repairs or replacements.
Stay informed about emerging AV technologies and recommend improvements where appropriate.
Requirements:
Required Qualifications:
Associate's degree (foreign equivalent or higher) in computer science, information technology or related field OR an equivalent combination of education and directly related full-time experience in a similar technical environment.
Two (2) years of full-time technical support experience.
Demonstrated proficiency in troubleshooting desktop/laptop systems and peripheral hardware.
Experience supporting AV systems and digital media infrastructure.
Strong troubleshooting and problem-solving abilities; ability to learn new digital media technologies quickly.
Proficient with Microsoft Office suite and related productivity tools.
Ability to manage multiple tasks and projects simultaneously and adapt to shifting priorities under pressure.
Ability to establish and maintain effective internal and external working relationships with staff, students and vendors.
Willingness and availability to work before/after business hours and on weekends as needed in support of business needs and special projects and events.
Familiarity with ticketing systems, remote support tools and system documentation practices.
Strong interpersonal and communication skills; ability to collaborate across departments.
Ability to safely lift and move IT equipment weighing up to 40 pounds.
Preferred Qualifications:
Bachelor's degree in Computer Science, Information Technology, or related field.
1+ years of experience working with classroom and active learning technologies.
Experience supporting higher education environments.
Familiarity with:
JAMF for Apple device management
KACE for endpoint management
AUTOMOX for endpoint management
Paper Cut for print management
Microsoft Teams Calling
Deep knowledge of Crestron, Extron, AV-over-IP systems, and digital signal troubleshooting.
Additional Information:
Days/Hours: Monday through Friday - 8:30 am - 5:00 pm with occasional early mornings, evenings and weekends as needed in support of business needs and special projects and events.
Salary range: $45,372.00 - $60,000.00 commensurate with experience and education (plus $4,000.00 location pay)
Position Type: Professional
Official Budget Title: Instructional Support Assistant
Campus Title: Desktop Engineer
Department: Information Technology Services
FTE: Full-time
Negotiating Unit: UUP
Salary Grade: SL-1
FLSA Status: Non-Exempt
The successful candidate must be authorized to work in the United States.
The State University of New York at Old Westbury is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, sex, ****** orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.
If you require an accommodation for a disability in order to participate in the selection process, please contact the Office of Human Resources/Affirmative Action located in the Campus Center, Room I-211 or by calling (516) 876-3179.
The Annual Security and Fire Report is filed as required by federal law. The purpose of this report is to provide faculty, staff and students with campus safety information, including crime statistics and safety policies and procedures. The report contains information regarding security and personal safety, including topics such as crime prevention, fire safety, crime reporting policies, disciplinary procedures and other matters of importance related to security and safety on campus. The report also contains information about crime statistics for the previous three calendar years. You can obtain a copy of this report by contacting the University Police Department (516) 876-3333 or by downloading a copy.
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at [email protected].
Application Instructions:
Please submit the following online:
cover letter,
resume,
contact information (name. email address and telephone number) for three (3) references, and
a fully completed Old Westbury employment application (available during the online application process).
Only applications submitted online will be considered.
CLOSING DATE FOR RECEIPT OF APPLICATIONS: January 4, 2026
VISA sponsorship is not available for this position.
We encourage protected veterans, individuals with disabilities, women and minorities to apply.
Employment in this position will be contingent on the College's verification of credentials and any other information required by federal or state law, and SUNY Old Westbury polices, including the completion of pre-employment screening.
Professional
New Job Alerts
RSS Job Feed
Department:
Computing Services
Locations:
Old Westbury, NY
Posted:
Dec 3, 2026
Closes:
Jan 4, 2026 - 11:59 PM EST
Type:
Full-time
Salary Type:
Annually
Salary Range:
$45,372.00 - $60,000.00
Position ID:
195286
About SUNY Old Westbury:
The State University of New York at Old Westbury is a dynamic and diverse public liberal arts college that fosters academic excellence through close interaction among students, faculty and staff. Old Westbury weaves the values of integrity, community engagement, and global citizenship into the fabric of its academic programs and campus life. In an environment that cultivates critical thinking, empathy, creativity and intercultural understanding, we endeavor to stimulate a passion for learning and a commitment to building a more just and sustainable world. The University is a community of students, teachers, staff, and alumni bound together in mutual support, respect, and dedication to the Mission.
SUNY Old Westbury serves large populations of underrepresented, first-generation, and non-traditional students. Candidates with experience working with a similar student body, and a demonstrated commitment to supporting these populations, are strongly encouraged to apply.
Since its foundation in 1965, SUNY Old Westbury has been committed to social justice, diversity, and the empowerment of traditionally underserved populations. The University serves a large proportion of non-traditional students and has earned the prestigious Higher Education Excellence in Diversity Award from Insight into Diversity magazine for eight consecutive years.
Located on a 604-acre campus on Long Island, Nassau County, about 40 miles from New York City, SUNY Old Westbury comprises four Schools (Education, Business, Arts and Sciences and Professional Studies) with total enrollment of 4400 students. For more details about the SUNY Old Westbury, please refer to our website at www.oldwestbury.edu.
Job Description:
SUNY Old Westbury seeks a highly motivated and service-oriented Desktop Engineer to join the Information Technology Services (ITS) department. This role supports a wide range of technologies including desktop support, classroom and AV systems and digital media infrastructure solutions. The successful candidate will demonstrate strong technical and troubleshooting abilities, communication skills, and a commitment to providing excellent customer service in a diverse higher education environment.
Key Responsibilities:
Desktop and IT Support:
Provide advanced support, imaging, deployment, and troubleshooting for Windows and macOS laptops/desktops used by students, faculty and staff.
Administer and maintain endpoint management systems for efficient software deployment, patch management, compliance, and device inventory.
Ensure endpoint security through consistent application of policies, updates, and configurations.
Manage hardware lifecycle processes including procurement, setup, inventory tracking, and disposal.
Respond to support tickets related to hardware, OS, software, printers, and peripheral issues across the campus.
Assist in planning and executing device rollouts, upgrades, and user migrations.
Document support procedures, configurations, and system standards.
Provide end-user guidance and training when needed.
Assist in training and supervising student workers at the ITS service desk.
Assist AV team with the following when necessary:
Plan, maintain, and support digital media equipment and AV-over-IP (AVoIP) systems in instructional spaces and event locations.
Set up, monitor, and provide technical support for AV systems in classrooms, conference rooms, and live event spaces.
Operate, maintain, and troubleshoot AV systems including Crestron, Extron, Sony Vision Exchange, projectors, microphones, control systems, and video conferencing tools.
Set up and support projection, sound, and lighting systems for live meetings and events.
Perform routine testing, maintenance, and repair of audiovisual equipment.
Troubleshoot AV issues in real time during classes or events to ensure minimal disruption.
Coordinate with faculty and event organizers to ensure AV setups meet specific instructional or event needs.
Monitor and respond to service requests from the Digital Media Services inbox in a timely manner.
Collaborate with media services staff on AV system upgrades and new installations.
Maintain accurate inventory records of AV equipment and assist in planning for repairs or replacements.
Stay informed about emerging AV technologies and recommend improvements where appropriate.
Requirements:
Required Qualifications:
Associate's degree (foreign equivalent or higher) in computer science, information technology or related field OR an equivalent combination of education and directly related full-time experience in a similar technical environment.
Two (2) years of full-time technical support experience.
Demonstrated proficiency in troubleshooting desktop/laptop systems and peripheral hardware.
Experience supporting AV systems and digital media infrastructure.
Strong troubleshooting and problem-solving abilities; ability to learn new digital media technologies quickly.
Proficient with Microsoft Office suite and related productivity tools.
Ability to manage multiple tasks and projects simultaneously and adapt to shifting priorities under pressure.
Ability to establish and maintain effective internal and external working relationships with staff, students and vendors.
Willingness and availability to work before/after business hours and on weekends as needed in support of business needs and special projects and events.
Familiarity with ticketing systems, remote support tools and system documentation practices.
Strong interpersonal and communication skills; ability to collaborate across departments.
Ability to safely lift and move IT equipment weighing up to 40 pounds.
Preferred Qualifications:
Bachelor's degree in Computer Science, Information Technology, or related field.
1+ years of experience working with classroom and active learning technologies.
Experience supporting higher education environments.
Familiarity with:
JAMF for Apple device management
KACE for endpoint management
AUTOMOX for endpoint management
Paper Cut for print management
Microsoft Teams Calling
Deep knowledge of Crestron, Extron, AV-over-IP systems, and digital signal troubleshooting.
Additional Information:
Days/Hours: Monday through Friday - 8:30 am - 5:00 pm with occasional early mornings, evenings and weekends as needed in support of business needs and special projects and events.
Salary range: $45,372.00 - $60,000.00 commensurate with experience and education (plus $4,000.00 location pay)
Position Type: Professional
Official Budget Title: Instructional Support Assistant
Campus Title: Desktop Engineer
Department: Information Technology Services
FTE: Full-time
Negotiating Unit: UUP
Salary Grade: SL-1
FLSA Status: Non-Exempt
The successful candidate must be authorized to work in the United States.
The State University of New York at Old Westbury is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, sex, ****** orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.
If you require an accommodation for a disability in order to participate in the selection process, please contact the Office of Human Resources/Affirmative Action located in the Campus Center, Room I-211 or by calling (516) 876-3179.
The Annual Security and Fire Report is filed as required by federal law. The purpose of this report is to provide faculty, staff and students with campus safety information, including crime statistics and safety policies and procedures. The report contains information regarding security and personal safety, including topics such as crime prevention, fire safety, crime reporting policies, disciplinary procedures and other matters of importance related to security and safety on campus. The report also contains information about crime statistics for the previous three calendar years. You can obtain a copy of this report by contacting the University Police Department (516) 876-3333 or by downloading a copy.
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at [email protected].
Application Instructions:
Please submit the following online:
cover letter,
resume,
contact information (name. email address and telephone number) for three (3) references, and
a fully completed Old Westbury employment application (available during the online application process).
Only applications submitted online will be considered.
CLOSING DATE FOR RECEIPT OF APPLICATIONS: January 4, 2026
VISA sponsorship is not available for this position.
We encourage protected veterans, individuals with disabilities, women and minorities to apply.
Employment in this position will be contingent on the College's verification of credentials and any other information required by federal or state law, and SUNY Old Westbury polices, including the completion of pre-employment screening.
💡 Quick Summary
Seeking a career-building opportunity? The Desktop Engineer- job post position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in New York City offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
