Desktop Support Engineer
Job details
Job description, work day and responsibilities
About Us
From simple beginnings as a vinyl flooring contractor six decades ago before transitioning into the world of PVC and Polyethylene pipe systems, Marley has evolved into a symbol of New Zealand's innovative spirit, standing tall as one of the country's most prominent manufacturers in the plastics industry.
At Marley we are dedicated to minimizing our environmental footprint and are actively marching towards our net-zero targets. With a goal to shift to 100% renewable electricity by 2025, we surpassed our own expectations, achieving this milestone a year early, thanks to Meridian Energy’s Certified Renewable Energy program.
About The Role
Be the front line of Aliaxis IT support. The primary tasks of this position are to troubleshoot and resolve end user computing device issues and support Aliaxis daily IT operations. The ideal candidate will have a strong passion for customer service excellence and a desire to learn quickly
What will you do?
Provide daily Level 2 Technical support to Aliaxis end users, including installing and configuring computing hardware, and providing break/fix support.
Perform basic system administration tasks, such as account and Office 365 administration, and maintain asset records.
Coordinate activities with the Service Desk, including proactive checks of IT equipment and collaborating with third-party service providers.
Execute proactive and reactive troubleshooting to identify and prevent potential issues.
Identify and execute service improvement opportunities, create knowledge documents, train Service Desk agents, and assist with IT project rollouts.
About You
Troubleshoot and resolve hardware and software issues, both remotely and onsite
Familiarity with SOTI MDM or similar mobile device management tools
Understanding of ITIL
Excellent communication skills, both oral and written
High-quality customer service skills and attention to detail
Strong service improvement mindset
Why join us?
You will enjoy working for a business that is conscious about what we do, how it operates and our impact on the environment
Industry leading paid parental leave - 26 weeks paid parental leave for primary carer and 4 weeks paid secondary carer
Annual bonus based on performance for eligible employees
Employee Assistance Program access for you & your immediate family
We take it further with our Employee Recognition Programs and Service Awards
A tailored career development opportunities at home and abroad
Opportunity to join our women mentoring programs
Diversity, equity, and inclusion is close to our heart as a global business, you will have the opportunity to join the DEI council
A safe work environment with a strong focus on "Go for Zero"
Who We Are
With the Aliaxis group as our parent company, we are part of one of the world's largest global networks to bring solutions to the world's water challenges.
Aliaxis exists to bring solutions to the world's water challenges and accelerate the transition to clean energy. We are a global leader in high-quality piping & fitting solutions for use in building, infrastructure, industrial and agricultural applications across the globe. Over 15,000 people work for us in more than 40 countries with 80 manufacturing sites.
Aliaxis has embarked on a positive journey with its “Growth with Purpose” strategy, implementing ambitious, urgent actions for sustainability and innovation that will pay off in the short term.
We Are Looking For Passionate People That Want To Be Part Of Our Journey And Embrace The Behaviours That We Stand For
We Dare to challenge the status quo, to innovate and to learn fast
We Care for the environment, our customers and each other
We Deliver by taking accountability for our decisions and actions
Aliaxis is proud to be an equal opportunity employer who welcomes candidates and employees from all backgrounds. We are committed to building and investing in a culture of belonging, where all our employees feel empowered, can be their true selves and are able to bring their best ideas forward and contribute to the company’s “Growth with Purpose” strategy.
For us, equity and belonging starts at the application step: whether it's offering flexibility in scheduling interviews, or ensuring a supportive and inclusive environment, we strive to remove barriers and create equal opportunities for all applicants. Should you have specific needs, please do not hesitate to let us know and we will do our best to accommodate.
Just a heads up – we are currently not accepting CVs from recruitment agencies. Thanks for your understanding and cooperation!
Company address
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Offer ID: #1046949,
Published: 2 weeks ago,
Company registered: 7 months ago
